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Oracle DBA – National Support Engineer, Medical Imaging
FUJIFILM CorporationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Medical Informatics products and technical support, with a strong focus on troubleshooting, customer interaction, and cross-functional collaboration. Proficient in cloud computing, networking architectures, and medical imaging standards, ensuring high-quality service and product reliability.
Highest-signal resume keywords
Technical Expertise in Medical InformaticsTroubleshooting SkillsCloud Computing (AWS, Azure)Networking Architecture MasteryLeading Industry Certifications
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide the highest level of technical expertise for Fujifilm Healthcare Medical Informatics products, including storage systems, PACS, VNA, Mobility, 3D Systems, Syncomm, and Clinical Information Systems
- Drive technical customer-support issues through evaluation, triage, presentation, escalation, and resolution
- Work with Development leadership and other departments to ensure timely resolution of high-priority issues
- Document issue activities and provide service bulletins, procedures, and other communications to TAC, Project Engineering, Upgrade teams, global partners, and customers
- Provide training on new software and product releases to technical and non-technical teams
- Mentor and guide Principal and technical support engineers; establish and oversee mentorship programs
- Lead cross-functional investigations and problem-solving teams involving Development, QA, and Product Management
- Improve escalation processes, documentation, knowledge-base articles, support capabilities, and product quality
- Research and pilot new technologies, including AI/ML predictive analytics and advanced observability tools
- Define technical standards and best practices for the global support team
- Influence product architecture for supportability, reliability, and diagnosability
- Advise senior management on critical technical decisions and technology trends
- Interact directly with customers on complex technical issues
- Lead cross-functional technical initiatives and collaborate with Fujifilm teams on innovative solutions
- Work with Development on special projects and new software/product releases
- Communicate clinically related issues to Development
- Provide technical guidance to Marketing and Sales for RFP questions
- Provide after-hours on-call support for down sites via the 24/7 on-call process
- Maintain expert knowledge of current medical imaging products and industry technologies
- Create, review, and publish documentation; respond to escalations within approved response times
- Conduct virtual and in-person training
- Maintain certifications, product knowledge, and performance against assigned goals and team metrics
Requirements
What you’ll need- Minimum twelve (12) years of progressive experience as a Technical, Systems, Software or Quality Assurance Engineer in Medical IT and/or Imaging products
- Master with 8 years industry experience or Bachelor’s Degree with industry experience of 10 years or comparable work experience of 12+ years of industry experience
- Minimum 4 years of proficiency in holding the position of Senior Principal National Support Engineer II is preferred
- Current Leading Industry Certifications—one or more preferred, including Security Certification (Security+ or higher), VCP, CISCO, Azure, Linux, Microsoft, relevant professional-level cloud certifications, or advanced networking certifications
- Outstanding troubleshooting skills in a pressure situation
- Excellent presentation skills
- Demonstrated clear and logical thinking and ability to address complex issues
- Expertise in at least one product line and basic/intermediate understanding of at least one other current product
- Adept with storage systems and protocols: SMB and S3
- Mastery of networking architectures; ability to troubleshoot using networking commands, Wireshark, or sniffing software
- Expertise with DICOM, HL7, HTTP/HTTPS, and SSL/TLS
- Cloud computing concepts, including AWS and Azure
- Microsoft Server 2012, 2016, 2019, 2022+ and system administration
- Shell scripting in BASH and PowerShell
- Programming languages: C#, Java, Python, HTML/XML
- Databases: Oracle, PostgreSQL, and SQL; SQL Plus and SQL scripts
- Docker or Kubernetes
- Managing Red Hat Enterprise Linux (RHEL), CentOS, Oracle Linux, or Scientific Linux servers
- Medical informatics architecture and design, VMware, and storage solutions
- Linux architecture and system administration
- Enterprise medical informatics system performance, scalability, and security optimization
- Ability to translate complex technical concepts into strategic recommendations
- Ability to develop and curate advanced knowledge bases and diagnostic playbooks
- Ability to work outside normal business hours, overtime, holidays, and participate in an on-call rotation
- Ability to perform required physical activities, including lifting/moving items up to 50 pounds frequently
- Occasional travel, up to 25%, and short-notice overnight travel may be required
- Compliance with U.S. FDA medical device, ISO 13485, and applicable legal/regulatory requirements
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Life Insurance
- Paid Time Off
- Flexible environment
- Occasional travel up to 25% based on business need
- Professional development through continuous education
- Training opportunities
- Reasonable accommodation during the application and selection process
- COVID-19 vaccination accommodation for medical, religious, or other legally required exemptions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DICOMHL7C#JavaPythonSQLShell Scripting (BASH, PowerShell)Storage Systems (SMB, S3)DockerKubernetes
Soft Skills
Excellent Presentation SkillsClear and Logical ThinkingMentoring and Guidance
Tools & Technologies
WiresharkMicrosoft Server 2012-2022+OraclePostgreSQLVMware
Certifications & Qualifications
Security Certification (Security+ or higher)VCPCISCOLinux CertificationMicrosoft Certification
Industry Keywords
Medical ImagingFDA ComplianceISO 13485Enterprise Medical InformaticsClinical Information Systems