Support Engineer

• Serve as the initial escalation point for technical issues involving hardware, software, and network infrastructure
• Maintain, configure, and optimize desktops, laptops, mobile devices, peripherals, and other corporate systems
• Manage user accounts, access permissions, and software licensing for security and compliance
• Lead deployment of new hardware and software from procurement through user training and documentation
• Collaborate with cross-functional teams on upgrades, migrations, and technology implementations
• Develop and maintain documentation for common issues, system configurations, and best practices
• Train junior staff and end users
• Assist with IT asset management and coordinate with external vendors for procurement, repairs, and support
• Work with vendors to establish and monitor routine label-printer maintenance schedules
• Participate in a monthly on-call rotation

Senior IT Support Technician

• Support, troubleshoot, and resolve EDI production issues related to claims and trading partner transactions
• Participate in on-call support rotations
• Analyze, map, and validate healthcare data exchanges including 270/271, 834, 835, and 837 transactions
• Write and maintain SQL queries for production support, reporting, testing, and data validation
• Use Splunk, App Insights, SOAP UI, and Postman to monitor and validate system performance
• Create and execute test plans, process test files, document results, and resolve defects
• Develop technical specifications, mapping documents, and process flows
• Support API integrations, ETL processes, and enterprise data exchange initiatives
• Develop dashboards to monitor data quality
• Maintain compliance with HIPAA requirements and healthcare EDI standards including TR3, CAQH CORE, and Blue Exchange guidelines
• Partner with business and technical teams to troubleshoot production issues and ensure successful data exchange between trading partners

EDI Technical Analyst – Claims

• Provide support to technologies used in Corporate Mine Operations, including Command Center and Remote Operations environments
• Instruct other technicians in problem diagnosis, troubleshooting techniques, and repair procedures
• Provide network infrastructure support focused on data communication systems, mining technology, reliability, monitoring and production systems, network clients, and 2-way radios
• Provide second-level end-user support by responding to Help Desk requests and assisting users with common issues
• Troubleshoot, diagnose, and correct mine technology problems; escalate complex issues to senior staff or specialized teams to minimize downtime
• Support installation and basic maintenance of IT hardware for fleet management, safety systems, operational support equipment, network clients, and 2-way radios
• Perform preventative maintenance on supported technology and associated hardware while maintaining accurate documentation
• Maintain technical knowledge of supported hardware and software
• Follow approved procedures for hardware and software deployment, installations, updates, and configurations
• Create and maintain technical documentation, including Standard Operating Procedures and support activity records
• Provide peer assistance and share knowledge with team members, including helping new staff understand procedures and support processes
• Perform other duties as required

Technology Support Technician II

• Assist in the design, development, implementation, and ongoing modification of computerized healthcare systems
• Support clinical and operational departments across the organization
• Optimize workflows through system implementations, enhancements, upgrades, and onboarding
• Train employees and end users on systems, best practices, and Epic functionality
• Act as a subject matter expert and liaison to IT for assigned areas
• Provide daily support to EHR application users
• Maintain system setup through ticket maintenance and resolution
• Follow through on problem resolution and recommend longer-term solutions
• Translate workflow gaps into documented tickets and collaborate with internal IT teams and vendors
• Facilitate communication between IT and operational departments
• Develop and maintain policies and procedures for assigned application areas
• Deploy new system implementations and functionalities and evaluate system utilization
• Support health information systems that improve quality, patient safety, efficiency, population health, and patient engagement
• Design, test, implement, and evaluate informatics solutions, data structures, and decision-support tools
• Implement policies and practices protecting patient information privacy, confidentiality, and security
• Document current workflows for future optimization
• Analyze and assist with implementing moderately complex clinical and non-clinical health information system processes and workflows
• Participate in Epic upgrades, testing, validation, and go-live support
• Attend meetings, trainings, continuing education, and other required activities
• Perform other related duties as assigned

EHR Support Analyst

• Provide system, operational, and procedural support for mortgage personnel across mortgage applications and business processes
• Investigate and resolve complex user issues
• Coordinate Incident management activities
• Perform controlled system and data maintenance
• Serve as a liaison between business partners, technology teams, and third-party vendors
• Analyze operational trends
• Develop and maintain policies and procedures where applicable
• Recommend process improvements
• Communicate changes impacting the mortgage business line
• Provide subject matter expertise on mortgage systems, business processes, and application integrations
• Support operational efficiency, regulatory compliance, and a positive end-user experience

Mortgage Support Analyst

• Administer business-critical applications, managed file-transfer processes, and third-party integrations within the production environment
• Support third-party integrations relying on managed file transfer and secure file-delivery processes
• Administer and troubleshoot SFTP-based applications and workflows
• Support the transition from the legacy Globalscape environment to JSCAPE
• Monitor production applications and respond to failed or delayed file deliveries
• Help deploy Azure DevOps pipelines and changes into production environments
• Coordinate with Platform Engineering to confirm deployment requirements, expectations, and readiness
• Support frequent production releases while following established controls and validation practices
• Review application behavior and understand integrations, scripts, and supporting code
• Gather requirements from product teams and business stakeholders
• Partner with third-party vendors to establish authentication credentials and coordinate integration testing and validation
• Use GitHub repositories and continuous integration processes to support application maintenance and deployment

IT Support Engineer

• Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve
• Apply in-depth system knowledge and understanding of operating principles to resolve challenging problems
• Select methods and techniques for achieving results within broadly defined practices and policies
• Collaborate with specialists and other teams to craft optimized action plans
• Resolve technical issues and recover equipment functionality to customer satisfaction
• Document troubleshooting processes and technical findings
• Generate service reports and presentations

Support Engineer jobs in Arizona