Support Engineer

• Realizar instalación, configuración y mantenimiento de sistemas CCTV
• Apoyar en instalación y configuración de controles de acceso
• Realizar instalación y organización de cableado estructurado
• Apoyar en la conexión y configuración básica de equipos de red
• Brindar soporte técnico a usuarios, equipos de cómputo y periféricos
• Diagnosticar y solucionar incidencias técnicas
• Realizar mantenimiento preventivo y correctivo de equipos
• Registrar y documentar servicios e incidencias

Instalador y Soporte Técnico – CCTV, Redes e Infraestructura

• Troubleshoot and resolve complex platform, infrastructure, and deployment issues for enterprise customers
• Provide technical support across Kubernetes-based deployments, software, infrastructure, networking, hardware, and configuration issues
• Work directly with customers during technical discussions and troubleshooting sessions
• Reproduce customer environments to diagnose issues
• Manage support tickets
• Clearly communicate technical findings, workarounds, and resolutions
• Collaborate with Engineering, Sales, and Customer Success teams
• Escalate complex issues and product bugs when needed

Technical Support Engineer

• Ensure the security and availability of the Privilege Cloud (PAM-as-a-Service) environment
• Troubleshoot Privilege Cloud components, including Web Portal, Password Manager, and Session Manager
• Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues
• Manage and rotate privileged credentials across Windows, Linux, and Database platforms
• Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows
• Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments

Support Engineer, Tier 2

• Execute technical onboarding workflows, including environment provisioning, configuration, integration setup, and data imports
• Manage customer decommissioning, including data exports, environment teardown, access revocation, and closure documentation
• Perform structured data migrations with validation, transformation, and quality assurance checks
• Join occasional live customer calls to address data validation questions
• Own, triage, prioritize, and resolve technical tickets escalated by the Customer Experience team
• Resolve environment configuration, integration troubleshooting, bulk data update, and platform-level issues
• Partner with Customer Success Managers and Implementation Managers
• Set resolution timelines and communicate technical outcomes in plain language
• Maintain documentation, runbooks, and customer-specific configurations
• Analyze recurring tickets and develop tooling, automation, or documentation improvements
• Adapt to new tasks, priorities, and projects

Support Engineer – Veterinary HealthTech

• Respond to customer inquiries via chat, email, or phone
• Troubleshoot and resolve technical issues and account-related questions
• Process installation quality-control checks
• Escalate complex cases to Tier 2 or the appropriate team
• Maintain accurate, detailed customer interaction records in the ticketing system
• Collaborate with colleagues to improve processes, documentation, and customer satisfaction
• Work toward KPIs including response time, resolution rate, and customer satisfaction
• Provide first-level support to customers in the United States and Canada

Technical Support Agent, Bilingual

• Provide technical support, troubleshooting, and issue resolution via email, telephone, chat, or remote web session
• Manage a queue of high-priority and complex technical support tickets
• Reproduce issues in-house and respond to customers in a timely manner
• Collaborate with peers, escalation points, mentors, the knowledge base, community forums, and internal tools to provide customer solutions
• Collaborate with Product and Learning teams to keep customer education programs accurate and current
• Maintain technical understanding of the entire JumpCloud platform
• Collaborate with Account Managers and Implementation Engineers to support new customers transitioning to day-to-day product use
• Develop and maintain internal knowledge base articles
• Collaborate on projects improving customer and support engineer experiences
• Participate in an on-call rotation, monitoring status updates and responding to external customers during outages
• Interface across Support and Engineering to ensure timely resolution of defects

Customer Support Engineer, Tier 1, Windows

• Cumplir los compromisos de servicio y mantenimientos preventivos y correctivos contractuales con los clientes.
• Brindar servicio técnico remoto o en sitio a equipos de tecnología.
• Atender incidentes y fallas en equipos cuyo soporte es responsabilidad de TGCS.
• Atender solicitudes de técnicos de campo.
• Aprobar partes para resolver incidencias.
• Validar solicitudes de garantía.
• Realizar conexiones remotas para resolver averías en terminales, servidores, PC e impresoras.
• Realizar conexiones remotas para personalización de endpoints.
• Diagnosticar y solucionar problemas presencialmente.
• Validar disponibilidad de piezas en Prophet.
• Participar en reuniones con proveedores, clientes y PM.
• Homologar piezas de dispositivos OEM.
• Elaborar manuales técnicos para cursos.
• Revisar piezas mediante RSPL.
• Formar técnicos de campo.
• Atender escalaciones de Field Managers.

Técnico de Soporte IT – Remoto, En Sitio

• Brindar soporte técnico a usuarios y atender incidencias de hardware y software
• Instalar, configurar y mantener equipos de cómputo y periféricos
• Gestionar la compra, renovación y asignación de equipos tecnológicos
• Administrar y mantener la red y conectividad de la oficina
• Supervisar y administrar el servicio de internet y los recursos de red
• Administrar licencias, cuentas, accesos y herramientas tecnológicas de la empresa
• Dar seguimiento al mantenimiento y actualización de equipos y sistemas
• Mantener actualizado el inventario de equipos, licencias y activos de TI
• Participar en proyectos de automatización y desarrollo de aplicaciones básicas para uso interno
• Apoyar en la implementación de nuevas herramientas y soluciones digitales
• Documentar configuraciones, procesos y soluciones técnicas
• Coordinar con proveedores de tecnología, internet, equipos y servicios especializados
• Garantizar la continuidad y correcto funcionamiento de los recursos tecnológicos de la empresa

Analista de Soporte TI – Infraestructura

• Provide support to content creators from the US, Canada, Europe, and the UK using the Insense platform
• Resolve creator issues and emails, diagnose problems, and solve typical issues with admin tools
• Create and track technical tickets and notify creators when issues are resolved
• Define and optimize support ticket classification tags
• Track customer support efficiency metrics, including request volume, response time, resolution time, and request categories
• Provide feedback and insights to improve products and processes
• Build a library of typical support answers and automate communications using Intercom tools where possible
• Own and update the FAQ for UGC creators and influencers
• Check the status of ongoing platform transactions
• Follow up with unresponsive content creators by email and social media
• Apply Insense quality-policy consequences to unresponsive, rude, or unprofessional creators
• Manage transaction decline requests from brands and content creators
• Resolve issues identified through transaction-status checks
• Coordinate Customer Success team tasks
• Support management of App Store and Google Play reviews
• Contribute to brainstorms and planning sessions and propose process improvements

Customer Support Analyst

• Respond to customer inquiries via chat and email using Intercom
• Diagnose and resolve technical issues related to presentations, website building, account management, and platform functionality
• Guide users through Gamma’s AI content generation, template customization, publishing, and collaboration features
• Provide accurate and timely solutions with a professional and empathetic tone
• Log customer interactions, track recurring issues, and contribute to knowledge base improvements
• Escalate complex technical issues to Tier 2 support or development teams
• Educate users on platform capabilities and best practices for creating presentations and websites
• Maintain high standards for response time, accuracy, and customer satisfaction

Support Engineer jobs in Mexico