Technical Account Manager

• Drive revenue growth and expand Davis Controls Ltd.’s presence within the Canadian automation and process markets.
• Identify new business opportunities and develop and strengthen customer relationships.
• Deliver tailored solutions that support client needs and enhance customer experience.
• Develop and execute strategic sales and growth plans across the product and solution portfolio.
• Identify, pursue, and secure new business opportunities across targeted industries.
• Follow up on proposals, quotations, and sales opportunities to drive conversion and revenue growth.
• Maintain a strong pipeline and provide accurate forecasting of bookings and revenue.
• Expand market share within existing accounts while developing new customer relationships.
• Respond to customer order reminders and proactively manage project timelines.
• Provide technical guidance on system sizing, product selection, and application suitability.
• Assist with project documentation including submittals, drawings, specifications, and compliance documentation.
• Maintain organized records of opportunities, customer interactions, and project progress within CRM systems.
• Work closely with Sales and Service Team Members to provide reliable and quality customer service.
• Communicate with management regarding pipeline development, sales performance, market trends, and strategic growth opportunities.
• Share customer insights, competitive intelligence, and best practices to support continuous improvement and business success.

Technical Sales Representative

• Drive revenue growth and expand Davis Controls Ltd.’s presence within Canadian automation and process markets.
• Identify new business opportunities and develop and strengthen customer relationships.
• Deliver tailored technical solutions that support client needs.
• Develop and execute strategic sales and growth plans across the product and solution portfolio.
• Identify, pursue, and secure new business opportunities across targeted industries.
• Follow up on proposals, quotations, and sales opportunities to drive conversion and revenue growth.
• Maintain a strong pipeline and provide accurate forecasting of bookings and revenue.
• Expand market share within existing accounts while developing new customer relationships.
• Respond to customer order reminders and proactively manage project timelines.
• Provide technical guidance on system sizing, product selection, and application suitability.
• Assist with project documentation, including submittals, drawings, specifications, and compliance documentation.
• Maintain organized records of opportunities, customer interactions, and project progress within CRM systems.
• Work closely with Sales and Service Team Members to provide reliable, quality customer service.
• Communicate with management regarding pipeline development, sales performance, market trends, and strategic growth opportunities.
• Share customer insights, competitive intelligence, and best practices to support continuous improvement and business success.

• Drive revenue growth and expand Davis Controls Ltd.’s presence within Canadian automation and process markets.
• Identify new business opportunities and develop and strengthen customer relationships.
• Deliver tailored solutions that support client needs and enhance customer experience.
• Develop and execute strategic sales and growth plans across the product and solution portfolio.
• Identify, pursue, and secure new business opportunities across targeted industries.
• Follow up on proposals, quotations, and sales opportunities to drive conversion and revenue growth.
• Maintain a strong pipeline and provide accurate forecasting of bookings and revenue.
• Expand market share within existing accounts while developing new customer relationships.
• Respond to customer order reminders and proactively manage project timelines.
• Provide technical guidance on system sizing, product selection, and application suitability.
• Assist with project documentation, including submittals, drawings, specifications, and compliance documentation.
• Maintain organized records of opportunities, customer interactions, and project progress within CRM systems.
• Work closely with Sales and Service Team Members to provide reliable and quality customer service.
• Communicate with management regarding pipeline development, sales performance, market trends, and strategic growth opportunities.
• Share customer insights, competitive intelligence, and best practices to support continuous improvement and business success.

• Establish and nurture strong client relationships
• Serve as the post-sales technical lead for assigned client workloads
• Guide clients on platform decisions and ensure successful outcomes
• Recommend technical configurations, enhancements, and feature requests based on client goals
• Deliver high-quality technical changes through program health reviews and configuration audits
• Drive adoption of existing and new products
• Support administrators on effective platform use and best practices
• Deliver feature training to client administrators
• Explain Benevity’s support structure and internal client ecosystem
• Communicate delivery timelines and connect internal teams to resolve issues
• Lead technical escalations and advocate for clients
• Build trusted-advisor partnerships aligned with clients’ CSR and business objectives
• Engage cross-functional subject-matter experts to resolve client challenges
• Develop Program Health Optimization Reviews with goals and milestones
• Analyze client data to identify barriers, recommend improvements, and find growth opportunities
• Identify risks that may impact client retention
• Engage Sales and Client Success teams to support a value-driven client journey

• Establish and nurture strong client relationships
• Serve as the post-sales technical lead for assigned client workloads
• Guide clients on platform decisions and ensure successful outcomes using Benevity’s product suite
• Recommend technical configurations, enhancements, and feature requests based on client goals and program requirements
• Deliver high-quality technical changes through program health reviews and configuration audits
• Drive adoption of existing and new products and support administrators with effective use and best practices
• Deliver feature training to client administrators
• Architect tailored solutions for complex client requirements
• Communicate delivery timelines and set realistic expectations
• Lead technical escalations and advocate for clients
• Engage cross-functional subject matter experts to resolve client challenges
• Develop Program Health Optimization Reviews with goals and milestones
• Analyze client data to identify barriers, growth opportunities, and enhancement opportunities
• Identify and proactively surface risks that may impact client retention
• Partner with Sales and Client Success teams to drive a value-driven client journey

• Establish and nurture strong client relationships
• Serve as the post-sales technical lead for assigned client workloads
• Ensure clients leverage Benevity’s platform capabilities and features to meet business goals
• Manage day-to-day technical changes and engage cross-functional team members to resolve client issues
• Provide technical guidance and communicate effectively at all organizational levels
• Recommend technical configurations, enhancements, and feature requests based on client goals
• Deliver high-quality technical changes through program health reviews and configuration audits
• Drive adoption of existing and new products and train client administrators on platform best practices
• Architect tailored solutions for complex client requirements
• Communicate delivery timelines and set realistic expectations
• Lead technical escalations and advocate for clients
• Build trusted-advisor partnerships aligned with clients’ CSR and business objectives
• Develop Program Health Optimization Reviews with goals, milestones, data-driven recommendations, and accuracy checks
• Analyze client data to identify growth opportunities and risks affecting retention
• Partner with Sales and Client Success teams to support a value-driven client journey

• Establish and nurture strong client relationships
• Serve as the bridge between Benevity’s platform technology and client success
• Act as the post-sales technical lead for assigned client workloads
• Ensure the quality of technical changes and technical aspects of client programs
• Manage day-to-day technical changes
• Engage cross-functional team members to resolve client issues and provide technical guidance
• Recommend program improvements and develop actionable plans to drive client outcomes
• Guide clients on platform decisions and product-suite usage
• Recommend technical configurations, enhancements, and feature requests based on client goals
• Deliver high-quality technical changes through program health reviews and configuration audits
• Drive adoption of existing and new products
• Support administrators with effective use and best practices
• Deliver feature training to client administrators
• Architect tailored solutions for complex client requirements
• Communicate delivery timelines and set realistic expectations
• Lead technical escalations and advocate for clients
• Build trusted-advisor partnerships aligned with clients’ CSR and business objectives
• Engage cross-functional subject-matter experts to resolve client challenges
• Develop Program Health Optimization Reviews with goals and milestones
• Analyze data to identify barriers, recommend improvements, and ensure accurate client-facing information
• Foster long-term client relationships and connect clients with peers for best practices
• Optimize configurations and processes for administrators and employees
• Analyze client data to identify growth and enhancement opportunities
• Identify and proactively surface client-retention risks
• Advocate for product-feature adoption and best practices
• Identify strategic opportunities and engage Sales and Client Success teams

• Serve as the primary technical point of contact for assigned enterprise customers
• Develop trusted advisor relationships with security leaders, SOC managers, analysts, architects, and executive stakeholders
• Conduct regular business reviews, health checks, and strategic planning sessions
• Align platform capabilities with customer security initiatives, compliance requirements, and operational goals
• Drive customer adoption, retention, expansion, and satisfaction
• Provide expert guidance on SIEM architecture, security monitoring, threat detection, incident response, UEBA, SOAR, and cloud security use cases
• Review customer deployments and recommend best practices for scalability, performance, and operational efficiency
• Assist with use case development, detection engineering, content tuning, and security operations optimization
• Advise on log source onboarding, data quality improvements, and data governance
• Support customers in maximizing platform value through advanced features and new product capabilities
• Monitor platform health, adoption metrics, and risk indicators
• Identify and proactively address technical challenges, adoption barriers, and operational inefficiencies
• Coordinate escalation management and facilitate timely resolution of critical issues
• Partner with Support, Professional Services, Engineering, Product Management, and Customer Success teams
• Develop success plans and track progress against key milestones and objectives
• Guide threat detection, threat hunting, incident investigation, and security operations workflows
• Map detection content to MITRE ATT&CK, compliance frameworks, and industry-specific requirements
• Stay current on emerging cyber threats, attack techniques, and industry trends
• Recommend security use cases, dashboards, alerts, and reporting strategies
• Present technical and business value to executive stakeholders
• Deliver Quarterly Business Reviews and executive briefings
• Communicate platform ROI, security outcomes, operational metrics, and strategic recommendations
• Translate complex technical concepts into business-focused outcomes

Principal Technical Account Manager

• Develop fluency in customers’ technical domains, research programs, and scientific problems to identify where FirstPrinciples can create value
• Prepare targeted account strategies and outreach based on understanding of each organization and its work
• Build relationships and pipeline across commercial R&D teams, industry researchers, research groups, national laboratories, and other research-intensive organizations
• Own the end-to-end commercial lifecycle from prospecting and qualification through discovery, demos, proposals, and close
• Run technically credible discovery conversations and product demos connecting researchers’ goals to concrete product use cases
• Help prospective customers structure pilot plans, establish success criteria, and build confidence in adopting the platform
• Navigate stakeholders across scientific, technical, administrative, procurement, and leadership functions
• Partner with Research Partners throughout discovery, evaluation, onboarding, and expansion
• Bring market feedback, objections, and emerging use cases to product, research, and engineering
• Build scalable systems for outreach, qualification, account planning, CRM management, follow-up, and forecasting
• Own pipeline, conversion, and revenue goals while helping define the early sales playbook

Technical Account Executive

• Act as trusted advisor to strategic clients on technical topics, including performance best practices and Pigment's multidimensionality concepts
• Partner with Customer Success to build strategies aligned to each client's roadmap and challenges
• Run workspace audits and help industrialize them with AI-assisted tooling
• Build and enrich the Success Plan offering, including repeatable, AI-augmented delivery modules
• Collaborate with Product & R&D to surface opportunities for platform enhancement
• Partner with Pigment's strategic clients to unlock the full value of the AI-powered business planning and performance management platform
• Design multidimensional models and advise CFOs and other client stakeholders

Technical Account Manager jobs in Canada

Technical Sales Representative

Technical Sales Representative

Technical Sales Representative