Technical Account Manager

• Grow and expand Thryv's SaaS clients in the local business market
• Build a self-generated and company-initiated prospect pipeline to meet a predetermined sales quota
• Prospect and qualify new business opportunities within an assigned territory
• Identify local business owners who fit Thryv's platform
• Secure new SaaS clients through networking, referrals, and company prospecting programs
• Execute defined operational processes, engagement cadences, certifications, order-entry requirements, and intake forms
• Participate in sales meetings, call calibrations, and training
• Help grow local business market share
• Hunt for new business and build a book of business from scratch
• Educate and guide prospects through the buyer's journey
• Partner with marketing and technology departments on sales strategy and product launches
• Exceed sales quotas, build and nurture prospect pipelines, and close deals
• Develop solutions that help customers succeed

Software Account Representative

• Lead the onboarding process from new integrations and creation of artifacts through training and troubleshooting
• Solve customers’ technical problems by adopting the platform and integrating new data and existing integrations
• Understand customers’ technical requirements and business goals to create new artifacts and consistently deliver value
• Advise customers using best technical practices in the Log Management and Observability markets
• Build an ongoing game plan for each customer based on data analysis and customer needs
• Establish relationships and engage with technical counterparts to drive product adoption
• Advocate internally for customer needs and influence the product development roadmap

• Develop relationships with builders, dealers, distributors, architects, developers, general contractors, and other key industry partners
• Support multiple sales channels including direct retail, distribution, dealer networks, and turnkey building providers
• Work across a brand-agnostic environment, supporting multiple product lines and routes to market
• Train customers on technology platforms, product and process details through the sales and building process
• Oversee video training and product manuals to discuss onsite challenges and issues
• Help customers understand metal building systems, product applications, and installation processes
• Identify and develop new business opportunities across customer segments and markets
• Collaborate with customer service, operations, engineering, and sales leadership to support customer and project success
• Assist customers with systems, processes, project coordination, and product selection
• Support business development initiatives expanding adoption of light gauge steel building solutions
• Provide high-level customer service, resolve issues, and manage customer expectations
• Build customer credibility through communication, product knowledge, responsiveness, and relationship management
• Visit job sites for key first-time customers and installers to validate inventory management, structural compliance, and installation procedures
• At times, deploy to customer locations or tradeshows for onsite support

Technical Sales Representative

• Provide technical support and consultation to customers and sales professionals.
• Conduct farm visits and work directly with customers in the animal production industry.
• Interpret field data and provide recommendations related to nutrition, production, housing, transport, and equipment.
• Support sales activities by identifying customer needs and developing value-based solutions.
• Prepare and deliver technical presentations, customer training, and educational programs.
• Assist with product trials, implementation, and technical problem-solving.
• Collaborate with internal teams including sales, marketing, product development, quality, and manufacturing.
• Contribute to process improvements, customer communications, and industry outreach activities.
• Maintain technical expertise through ongoing training and professional development.

Technical Sales Representative, Feed Additives – Premix

• Provide technical support and consultation to customers and sales professionals
• Conduct farm visits and work directly with customers in the animal production industry
• Interpret field data and provide recommendations related to nutrition, production, housing, transport, and equipment
• Support sales activities by identifying customer needs and developing value-based solutions
• Prepare and deliver technical presentations, customer training, and educational programs
• Assist with product trials, implementation, and technical problem-solving
• Collaborate with internal teams including sales, marketing, product development, quality, and manufacturing
• Contribute to process improvements, customer communications, and industry outreach activities
• Maintain technical expertise through ongoing training and professional development

• Deliver consistent technical excellence through early engagement and ongoing solution health monitoring
• Lead capability roadmap and discovery sessions to uncover engagements that increase adoption and product use
• Identify technical risks from customer use cases and proactively flag potential challenges
• Increase product adoption through measurable customer engagements
• Maintain regular communication with internal and external teams while representing customer needs
• Engage Director- and VP-level executives to translate business needs into technical and operational plans
• Manage technical challenges and ensure customer tickets and issues are addressed and resolved urgently
• Collaborate hands-on with cross-functional Adobe teams to provide proactive support and technical strategy
• Help customers participate in the Ultimate Success program and customer alpha/beta programs
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning, presenting insights to customer leadership
• Serve as the first point of contact for critical technical concerns and coordinate resolutions with Adobe services, sales, product, and engineering teams
• Assess and document customers’ technical environments to identify improvements and optimization opportunities
• Recommend how new and existing features fit within customer environments using industry and Adobe standards
• Participate in customer-requested meetings, strategic reviews, and quarterly business reviews, both on-site and remote
• Participate in project-based architectural and design discussions
• Continue developing technical and interpersonal skills and mentor team members as needed

Enterprise Technical Account Manager

• Serve as an Anomali Platform power user and help customers achieve success with the technology
• Own and drive the customer adoption lifecycle from onboarding through full production maturity
• Plan and lead QBRs/EBRs with analyst, director, and CISO-level stakeholders
• Translate technical usage into business value and security outcomes
• Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
• Address customer technical requests and proactively identify and resolve issues
• Provide advice, guidance, and technical know-how to ensure successful usage and adoption
• Manage customer expectations while holding customers accountable
• Act as the customer advocate and internal champion
• Promote customer advocacy
• Track key account metrics and communicate progress to internal and external stakeholders
• Engage with Onboarding Engineers to ensure a smooth transition
• Engage with Technical Support to ensure speedy issue resolution
• Engage with Engineering to resolve customer-reported issues
• Partner with Sales to ensure an exceptional customer experience
• Engage with Product Management to promote customer feature requests
• Monitor usage, create custom dashboards, make best-practice recommendations, prove ROI and value, build reference accounts, and provide feedback to internal technical teams

Senior Technical Account Manager – SIEM/Security Analytics

• Manage post-sales service accounts for global service customers
• Serve as the main escalation point of contact for service customers
• Collaborate with engineering, sales, RMA, production, and internal/external organizations
• Introduce service programs and conduct periodic or on-demand customer operations reviews
• Resolve issues escalated by help desk and field engineers, coordinating further engineering escalations through resolution
• Monitor assigned accounts to ensure service cases are followed up on time
• Gather and compile technical support documentation for help desk and field engineer training
• Manage and direct customer escalations appropriately
• Visit customers to understand requirements and present service solutions
• Plan and coordinate onsite integration activities