Technical Trainer

• Lead product training focused on Direct Tax Compliance, especially ONESOURCE Income Tax International and related solutions such as ONESOURCE Workpapers
• Deliver virtual multi-client workshops and dedicated client sessions, plus onsite training when needed
• Partner with Curriculum Designers, Professional Services Implementers, and subject matter experts to identify training needs and delivery methods
• Review and synthesize colleague and external expert input to co-create effective training
• Stay current on tax technology, compliance practices, and market trends
• Update workshops, webinars, office hours, eLearning, videos, exams, and toolkits to reflect product changes and improve accuracy and clarity
• Analyze learner feedback and training metrics to improve programs and close curriculum gaps
• Build and maintain product expertise across Direct Tax Compliance and the broader Direct Tax portfolio
• Use Thomson Reuters generative AI tools to accelerate work and improve deliverables
• Record time and engagement details for billing and utilization reporting
• Submit time and expense reports promptly
• Support training operations with attendance reports and other operational tasks
• Work in-office at least three days per week as part of a hybrid schedule

• Lead product training focused on Direct Tax Compliance, specifically ONESOURCE Tax Provision and related solutions
• Deliver virtual multi-client workshops and dedicated client sessions
• Provide onsite training when needed
• Partner with Curriculum Designers, Professional Services Implementers, and subject matter experts to identify training needs and delivery methods
• Co-create effective training with colleagues and external experts
• Stay current on tax technology, compliance practices, and market trends
• Update workshops, webinars, office hours, eLearning, videos, exams, and toolkits for product releases and accuracy
• Analyze learner feedback and training metrics to improve programs and close curriculum gaps
• Build and maintain product expertise across Direct Tax Compliance and the broader Direct Tax portfolio
• Use Thomson Reuters generative AI tools to accelerate work and improve deliverables
• Record time and engagement details for billing and utilization reporting
• Submit time and expense reports promptly
• Support training operations with attendance reports and other operational tasks
• Work in-office at least three days per week as part of a hybrid schedule

• Serve as a liaison between external stakeholders and internal project stakeholders, including development and training teams
• Partner with engineering teams to maintain compliance, strengthen system defenses, and advance mission assurance
• Support design, development, testing, and deployment of a complex system in an Agile environment
• Provide subject matter and program expertise to operator stakeholders at their work locations
• Answer operator questions and assist with developing operating procedures
• Provide proficiency and on-the-job training
• Provide operator perspectives and subject-matter expertise to development and training teams
• Support exercises by assisting operator use of program tools
• Coordinate and troubleshoot among operator, operational support, and development teams to achieve exercise goals

Technical Trainer – SATCOM Software

• Conduct technical training sessions across Canada
• Deliver classroom and virtual training programs
• Create and maintain training materials and curriculum
• Facilitate regional and national training events
• Visit stores, commercial customers, and distribution facilities
• Support field sales and commercial account teams
• Conduct ride-alongs and customer visits
• Provide technical product support and troubleshooting assistance
• Act as the primary automotive technical resource
• Present technical information to both technical and non-technical audiences
• Stay current on automotive technologies and industry trends
• Build strong relationships with stores, commercial customers, suppliers, and business partners
• Support supplier-sponsored training initiatives
• Promote customer engagement and product awareness
• Track training activities and participation
• Measure training effectiveness and business impact
• Submit regular activity and performance reports

• Train automotive brake pad customers
• Assist the customer’s commercial sales team with in-the-field support and understanding of braking systems and components
• Develop and maintain relationships with the customer’s commercial sales team to retain and grow existing business and pursue lost and potential accounts
• Schedule travel into individual markets
• Perform installer customer visits with accounts and sales managers to promote and educate on key features and benefits
• Present technical and non-technical information on brake systems, components, and installations to individuals and small groups
• Conduct technical and non-technical training sessions at regional shows, new store openings, national sales meetings, strategic account events, and trade shows
• Resolve customer issues related to brake systems, manufacturers, and the industry
• Review industry updates and escalate concerns to internal contacts
• Visit customer store locations to gather field feedback, market changes, and trends
• Travel extensively, up to 75%, throughout the eastern half of the United States and other U.S. locations as needed
• Travel to all major markets in the region at least twice annually
• Plan region-specific travel with the customer’s commercial sales team
• Coordinate customer visits, training sessions, and content initiatives
• Understand customer commercial sales promotions and programs for regional markets
• Maintain customer visit call reports
• Participate in weekly and monthly team conference calls
• Attend yearly internal company training with corporate, R&D, and manufacturing sites
• Support urgent and impromptu projects requiring out-of-region travel

• Conduct technical training sessions at customer regional and national sales meetings and trade shows
• Attend ride-alongs with customer commercial sales managers to promote and educate customers on brake pads
• Present technical information on brake pads to technical and non-technical audiences of 20–100 people
• Educate participants and answer questions about brake friction material, customer brake pad line differentiation, manufacturing, quality, and testing
• Troubleshoot customer issues relating to brake pad fit and/or function during customer visits
• Become familiar with customer commercial sales programs and promotions
• Build ongoing relationships with customers
• Coordinate training sessions and schedules with the customer training manager
• Attend yearly internal company training with corporate, R&D, and company factories
• Issue timely weekly reports on customer visits
• Participate in weekly team conference calls
• Responsible for the Gulf Coast Territory, including Alabama, Mississippi, Louisiana, Arkansas, and Tennessee

• Train automotive brake pad customers in the Gulf Coast Territory, including AL, MS, LA, AR, and TN
• Conduct technical training sessions at customer regional and national sales meetings and trade shows
• Attend ride-alongs with customer commercial sales managers to promote and educate customers on brake pads
• Present technical information on brake pads to technical and non-technical audiences of approximately 20–100 people
• Educate participants on brake friction material, brake pad line differentiation, manufacturing, quality, and testing
• Solve customer issues relating to brake pad fit and/or function during customer visits
• Become familiar with customers’ commercial sales programs and promotions
• Build ongoing relationships with customers
• Plan and coordinate training sessions and schedules with the customer training manager
• Attend yearly internal company training with corporate, R&D, and company factories
• Issue timely weekly reports on customer visits
• Participate in weekly team conference calls

• Conduct technical training sessions at customer regional and national sales meetings and trade shows
• Attend ride-alongs with customer commercial sales managers to promote and educate customers on brake pads
• Present technical brake-pad information to technical and non-technical audiences of approximately 20–100 people
• Educate participants on brake friction material, product-line differentiation, manufacturing, quality, and testing
• Troubleshoot customer issues relating to brake-pad fit and function during customer visits
• Learn customers’ commercial sales programs and promotions
• Build ongoing customer relationships
• Coordinate training sessions and schedules with the customer training manager
• Attend annual internal company training with corporate, R&D, and company factories
• Issue timely weekly reports on customer visits
• Participate in weekly team conference calls
• Cover the Gulf Coast territory, including Alabama, Mississippi, Louisiana, Arkansas, and Tennessee