User Researcher

• Set the research direction for HighLevel’s AI-powered business operating system serving agencies, entrepreneurs, and SMBs
• Report to the Vice President of Product Design and participate in Design Leadership
• Lead a small, senior research team of one or two researchers while remaining hands-on
• Align Product, Design, Engineering, Data, and Product Marketing leaders on a shared research agenda
• Connect customer evidence from research, product analytics, Product Marketing, and customer-facing teams
• Lead foundational research on segmentation, jobs-to-be-done, customer journeys, and agency and SMB operating models
• Build and run Voice of the Customer programs using NPS, CSAT, support themes, sales feedback, customer councils, and behavioral data
• Lead high-stakes mixed-methods studies from framing through synthesis, recommendations, and follow-through
• Scale research by training designers and product managers and providing guardrails, templates, and study reviews
• Coach and develop researchers and establish expectations for craft, influence, and impact
• Provide executives with concise readouts on customer insights, risks, and opportunities
• Track insights through roadmap decisions and shipped changes and report research impact
• Use AI-powered tools to accelerate synthesis and analysis while protecting quality, privacy, and customer trust
• Build and scale UX Research team capability, leadership pipeline, structure, performance, career standards, and resource allocation

Explore Director, UX Research at HighLevel. Review requirements and application details.

Remote User Researcher jobs in United States

Director, UX Research

Senior UX Researcher

Senior UX Researcher

Senior User Researcher – SC Cleared

UX Researcher

Senior UX Researcher, Mixed Methods

Staff User Experience Researcher

Senior User Researcher

Staff User Researcher

UX Research Intern