ABB

Field Service Technician

ABB
Posted 10/22/2026full-timeRemote • Massachusetts • United StatesJuniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in electrical preventative maintenance, installation, and repair, with a strong focus on customer service and operational improvement. Proficient in conduit bending and knowledgeable of NEC codes, ensuring compliance and quality in service delivery.

Highest-signal resume keywords
Journeyman Electrician's LicenseElectrical Preventative MaintenanceField Service Technician ExperienceConduit Bending (EMT)Knowledge of NEC Codes

About the role

Key responsibilities & impact
  • Execute service work according to work instructions and ABB quality and safety guidelines
  • Deliver customer service planning and execute service work according to customer orders and expectations
  • Communicate service work timelines and expectations to support customer retention
  • Work with customers on-site to identify opportunities to improve operations and eliminate pain points
  • Perform field service tasks and identify and analyze technical issues through remote or on-site activity
  • Prepare material lists for service activities and ensure materials, parts, and equipment are available and appropriate
  • Train field service associates and customers when needed
  • Report to the Service Team Leader

Requirements

What you’ll need
  • Must have a valid Journeyman Electrician’s License
  • High School Diploma
  • 1 year of electrical preventative maintenance, installation and repair
  • Experience as licensed field service technician
  • Experience with required hand and power tools associated with the electrical trade
  • Strong knowledge and experience of conduit bending (EMT) ability to produce quality day after day
  • Infrared windows experience preferred
  • Working knowledge of current NEC codes
  • Knowledge and experience working in and around 480V commercial switchboards
  • Industrial experience considered a plus

Benefits

Comp & perks
  • Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D – 100% employee paid up to maximums
  • Short Term Disability – up to 26 weeks – Company paid
  • Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
  • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
  • Parental Leave – up to 6 weeks
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program
  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)
  • 11 paid holidays
  • Vacation based on years of service for hourly and non-exempt positions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Electrical InstallationElectrical RepairPreventative MaintenanceTechnical Issue AnalysisMaterial Preparation
Soft Skills
Customer CommunicationTraining and MentoringProblem Solving
Tools & Technologies
Hand ToolsPower ToolsInfrared Windows
Certifications & Qualifications
Journeyman Electrician's License
Industry Keywords
480V Commercial SwitchboardsIndustrial ExperienceNEC Codes