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Senior Network Engineer
Black Mountain DynamicsPosted 10/21/2026full-timeRemote • California • United StatesSenior💰 $125,000 - $140,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network architecture, deployment, and troubleshooting, with a strong focus on security practices and incident response. Proven ability to mentor engineers and lead complex technical escalations while maintaining clear communication and documentation standards.
Highest-signal resume keywords
Network ArchitectureIncident ResponseTroubleshooting LAN/WAN/WLANMentoring EngineersPRTG Monitoring
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own highest-complexity escalations across network, security, identity, endpoint, SaaS, monitoring, and infrastructure issues
- Lead troubleshooting for complex, recurring, architectural, or security-sensitive issues
- Support Tier 2 engineers with deeper analysis, senior validation, architectural review, and risk assessment
- Design, implement, troubleshoot, and support LAN, WAN, WLAN, firewall, VPN, VLAN, NAT/PAT, and segmentation environments
- Configure, install, and maintain routers, switches, firewalls, wireless access points, and related network infrastructure
- Lead network deployments, client buildouts, site changes, and infrastructure modernization efforts
- Use PRTG, Unimus, and related tools to identify patterns, bottlenecks, outages, false positives, and repeat issues
- Review firewall policies, logs, routing, wireless health, ISP issues, and client-impacting network events
- Coordinate incident response for critical security events, including stabilization, communication, containment, remediation, documentation, and prevention follow-up
- Conduct threat analysis, vulnerability review, and root cause analysis
- Provide senior support for JumpCloud, Microsoft 365, Google Workspace, MDM, SSO/SAML, SCIM, JIT provisioning, and identity workflows
- Troubleshoot SAML assertion errors, certificate issues, attribute mapping, provisioning failures, and authentication problems
- Support Apple Business Manager/DEP, device enrollment, encryption enforcement, and endpoint management issues
- Serve as a senior escalation point for NOC issues, after-hours escalations, monitoring alerts, and PagerDuty events
- Improve alert handling procedures, escalation paths, and NOC documentation
- Create and maintain technical documentation in Hudu, including network diagrams, troubleshooting guides, escalation procedures, client environment details, and post-incident notes
- Produce RCA summaries, incident reports, technical recommendations, and standards documentation
- Build repeatable SOPs and playbooks for complex issues
- Partner with the Service Delivery Manager and Technical Project Manager on project handoffs into operations
- Mentor Tier 1 and Tier 2 engineers through escalation review, troubleshooting, documentation, client communication, and technical standards
- Drive continuous improvement in engineering processes, security practices, monitoring standards, documentation, escalation quality, and infrastructure reliability
- Model blameless problem solving, security-first decisions, clear communication, and calm execution during incidents and ambiguity
Requirements
What you’ll need- 5+ years of experience configuring, supporting, and troubleshooting enterprise or MSP/MSSP technical environments
- Bachelor's or Master's degree in Networking, Cybersecurity, Computer Science or a related field
- Strong experience with network architecture, deployment, and troubleshooting across LAN, WAN, WLAN, VPN, firewalls, switching, routing, VLANs, NAT/PAT, and wireless
- Experience with Palo Alto Networks, Juniper, Ruckus, Cisco, Aruba, Meraki, or similar platforms
- Strong working knowledge of PRTG, Unimus, SIEM platforms, or related monitoring systems
- Experience with EDR, firewall logs, vulnerability management, incident response, and threat analysis
- Experience supporting JumpCloud, Microsoft 365, Google Workspace, SSO/SAML, SCIM, and MDM
- Strong documentation habits using Hudu, ticketing platforms such as HaloPSA, and communication tools such as Slack
- Ability to lead complex troubleshooting efforts and communicate clearly with clients, vendors, peers, and leadership
- Experience mentoring junior engineers or acting as a senior escalation point
- Ability to participate in on-call, NOC escalation, after-hours maintenance, or incident response as needed
- Must reside in the Pacific Time Zone
- Ability to travel approximately 10–20% and travel to client sites within the San Francisco Bay Area
- Occasional travel to additional locations within the United States
- Occasional evening or weekend work may be required
- Participation in on-call, NOC escalation, or PagerDuty rotation may be required
Benefits
Comp & perks- Performance-based bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Professional development opportunities and certification reimbursement
- Paid time off and company holidays
- Flexible work arrangements where applicable
- Growth opportunities into broader technical leadership positions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network ConfigurationFirewall ManagementVPN SetupVLAN ImplementationRouting ProtocolsThreat AnalysisVulnerability ManagementSAML TroubleshootingDevice EnrollmentTechnical Documentation
Soft Skills
Clear CommunicationProblem SolvingTeam LeadershipClient InteractionContinuous Improvement
Tools & Technologies
PRTGUnimusJumpCloudMicrosoft 365Google WorkspaceSIEM PlatformsHuduHaloPSAPagerDutyApple Business Manager
Industry Keywords
CybersecurityMSP/MSSPNetwork InfrastructureTechnical EscalationSecurity Practices