Bloomreach

Financial Planning and Analysis

• Analyze current-state finance processes, operations, workflows, and governance
• Develop future-state process designs and business requirements
• Project manage implementation of workflows, automation, analytics, and AI solutions
• Lead stakeholder discussions and change management activities
• Set up and operate manual processes as needed, then transition them to the ultimate team after automation is implemented (Build > Operate > Transfer)
• Build the operating cadence with the business during process transformation
• Lead operations for resolving platform overages, including fee waivers, invoice fees, upsells, and customer-use remediation
• Understand contractual terms and usage data, assess overage causes, perform cost and margin analysis, and reach commercial resolutions
• Partner with Sales on overages, maintain overviews, follow up on conversations, and provide analysis, guidance, and negotiation support
• Identify overage patterns and follow-up triggers for upsell or cost-saving opportunities
• Develop policies and decision-making frameworks, planning for operations to scale to $500M+
• Lead initiatives to improve finance operations efficiency, accuracy, and compliance
• Develop and implement company-wide cost-saving initiatives through process improvement, automation, and optimization
• Document processes and operations through descriptions, guidelines, and procedures
• Collaborate cross-departmentally with Engineering, Product, Sales, and other stakeholders
• Communicate proactively with strategic decision-makers to drive improvements
• Prepare Finance operations for packaging changes by assessing billing and overage-logic impacts before go-live
• Partner with Product and Engineering to ensure new packaging models are supported by Finance systems and reporting from day one

Explore Finance Operations Transformation Manager at Bloomreach. Review requirements and application details.

Finance Operations Transformation Manager

• Analyze current-state finance processes, operations, workflows, and governance
• Develop future-state process designs and business requirements
• Project manage implementation of workflow, automation, analytics, and AI solutions
• Lead stakeholder discussions and change management activities
• Set up, own, and operate manual processes as needed, then transition them to the appropriate team after implementation
• Build the operating cadence with the business during process transformation
• Lead operations for resolving platform overages, including fee waivers, invoicing fees, upsells, and customer-use remediation
• Understand contractual terms and usage data, assess overage causes, perform cost and margin analysis, and reach commercial resolutions
• Partner with Sales on overages, maintain overviews, follow up on conversations, and provide analysis, guidance, and negotiation support
• Identify overage patterns and follow-up triggers for upsell or cost-saving opportunities
• Develop policies and decision-making frameworks to scale operations to $500M+
• Lead finance operations improvements to enhance efficiency, accuracy, and compliance
• Develop and implement company-wide cost-saving initiatives through process improvement, automation, and optimization
• Document processes and operations through descriptions, guidelines, and procedures
• Collaborate cross-departmentally with Engineering, Product, Sales, and other stakeholders
• Prepare Finance operations for packaging changes and assess impacts on billing and overage logic
• Partner with Product and Engineering to ensure packaging models are supported by Finance systems and reporting from day one

• Lead financial accounting, reporting, and compliance for Dutch entities
• Own accounting preparation and review for monthly, quarterly, and annual close activities
• Perform variance analysis for gross margin, cloud computing costs, mobile communication costs, and operating expenses
• Perform, review, and approve journal entries, payroll expenses, and balance sheet reconciliations
• Prepare financial statements under US GAAP and local GAAP
• Serve as subject matter expert on local statutory requirements, accounting standards, international consolidations, and taxes
• Partner with centralized Global Accounting teams
• Manage statutory audits, including auditor coordination, audit files, queries, planning, walkthroughs, and finalization
• Drive statutory compliance for Dutch entities
• Lead local indirect tax, corporate tax, transfer pricing, and tax provision activities with internal tax SMEs and external advisors
• Manage regulatory reporting and assess financial impacts of new requirements
• Strengthen financial controls, governance, internal policies, and processes to meet public-company/IPO requirements
• Manage day-to-day cash management and cash-flow forecasting for Netherlands entities
• Partner with accountants in US, Europe, and APAC regions
• Manage local banking relationships
• Lead finance process-streamlining initiatives using systems, automation, and AI
• Champion AI and automation tools for accounting, reporting, and reconciliation workflows

Explore Country Finance Lead at Bloomreach. Review requirements and application details.

Country Finance Lead

Customer Success Manager

• Partner with Growth customers across the UK and help them grow with Bloomreach, Loomi, and the wider product suite
• Own a named book of customers as the designated CSM and main point of contact for adoption, value, satisfaction, and technical health
• Understand customer goals, pain points, data, and technology stacks
• Translate customer needs into recommendations and success plans tied to Bloomreach and Loomi capabilities
• Provide best practices, use-case inspiration, and recommendations
• Hand off configuration, implementation, and campaign-build work to consultancy services, partners, or Support with clear briefs
• Host and facilitate masterclasses, new-customer mini summits, webinars, customer events, workshops, technical deep dives, and consulting sessions
• Monitor health, adoption, usage, and data-quality signals; identify risks and growth opportunities
• Partner with Account Managers and Renewal Specialists on account and renewal conversations
• Own customer adoption, outcomes, and retention while supporting commercial growth and executive alignment
• Capture customer feedback for Product teams with supporting evidence
• Identify advocates and success stories and contribute to programmes, content, and playbooks
• Sense-check customer data setup, identity stitching, tracking, integrations, usage, entitlements, campaign metrics, attribution, segmentation, and AI use cases

Explore Customer Success Manager at Bloomreach. Review requirements and application details.

Procurement

• Own the commercial management of SMS and email vendor relationships
• Manage vendor contracts, rate cards, commercial terms, renewals, and commitments
• Track vendor spend, volumes, and unit costs; negotiate to reduce costs and improve terms
• Define and manage escalation paths for customer-impacting vendor issues
• Build vendor scorecards with FP&A covering cost, quality, and reliability
• Identify, evaluate, and onboard vendors in expanding geographies
• Run sourcing and due-diligence processes covering coverage, cost, deliverability quality, compliance, and risk
• Lead commercial onboarding, contracting, rate-card setup, and integration hand-off with Deliverability
• Translate vendor and carrier costs into competitive custom pricing and rate cards
• Support custom-priced and high-volume deals while protecting margin
• Align vendor routing and quality decisions with cost and commercial goals
• Identify margin-improvement opportunities through renegotiation and volume re-routing
• Model margin impact of pricing, routing, and vendor changes
• Maintain a balanced, competitive, redundant, and low-risk supply base
• Benchmark vendor pricing and performance against the market
• Monitor geographic coverage and redundancy and manage contingency/failover options
• Develop expertise in SMS and email deliverability economics, carrier/vendor pricing, and rate-card mechanics
• Present cost, margin, and risk insights to commercial and technical audiences
• Partner cross-functionally with Pricing, Sales, Deliverability, and FP&A

Explore Deliverability Procurement Manager at Bloomreach. Review requirements and application details.

Open roles

Finance Operations Transformation Manager

Finance Operations Transformation Manager

Country Finance Lead

Customer Success Manager

Deliverability Procurement Manager