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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Checkpoint and Juniper Firewalls, advanced troubleshooting of network incidents, and root cause analysis. Proven ability to manage escalated tickets, ensure SLA compliance, and support major incident responses in a 24/7 operational environment.
Highest-signal resume keywords
Checkpoint Firewall ExpertiseJuniper Firewall ExpertiseRouting & Switching ExperiencePacket Capture & Protocol AnalysisIncident Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the highest technical escalation point within NOC operations for network infrastructure incidents
- Act as Subject Matter Expert and escalation contact for Checkpoint and Juniper Firewalls
- Own escalated tickets through resolution, ensuring accurate documentation and timely closure according to SLA requirements
- Lead troubleshooting and resolution of complex routing, switching, firewall, wireless, VPN, and connectivity incidents
- Perform advanced troubleshooting using packet analysis, traffic analysis, logs, monitoring data, and network telemetry
- Support major incident response and lead resolution efforts during outages, migrations, and recovery activities
- Perform root cause analysis and develop permanent corrective solutions
- Restore services, implement changes, and support day-to-day activities for mission-critical systems 24/7/365
- Monitor infrastructure, applications, security, and business transactions; ensure service restoration and SLA compliance
- Provide Help/Service Desk support and coordinate Incident Management
- Deploy changes to production and engage third-party providers during incidents
- Participate in testing cycles and deploy, implement, and provision applications and infrastructure
- Provide technical expertise and oversight on the production floor
- Recommend and implement solutions based on issue analysis and business implications
- Conduct independent analysis and resolve strategic and non-routine issues
- Monitor and track performance; identify operational improvements
- Support deployment activities and manage implementation issues to resolution
- Provide initial triage, investigation, and fast issue/incident resolution
- Provide inbound call assistance to end users for application, technical, and IMACD needs
- Collaborate across the bank and develop operational knowledge assets
- Promote standards and industry best practices
- Share expertise, mentor employees, and build communities of practice
- Provide specialized consulting, analytical, and technical support
- Apply BMO’s Risk Management Framework and comply with policies, laws, and regulations
Requirements
What you’ll need- 7+ years of experience with Checkpoint and Juniper Firewalls; Subject Matter Expert for both Firewalls
- 5+ years of Routing & Switching experience
- Ability to troubleshoot network connectivity end to end
- Experience with Cisco, ACI, and F5 Load balancers
- 5 years of experience with advanced Network & Infrastructure Engineering and Escalation
- Expertise resolving escalated tickets through resolution with accurate documentation and SLA compliance
- Experience troubleshooting complex routing, switching, firewall, wireless, VPN, and connectivity incidents
- Experience using packet analysis, traffic analysis, logs, monitoring data, and network telemetry
- Experience supporting major incident response and service-impacting events
- Experience performing root cause analysis (RCA) and developing permanent corrective solutions
- 5 years of experience with Packet Capture & Protocol Analysis
- Typically 4–7 years of work experience in an IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math, or business
- Understanding of IT operating processes for monitoring, logging, and alerting
- Knowledge of support and operations practices, concepts, and technology through formal training and/or work experience
- Technical and/or business functional knowledge of systems, tools, timing, and dependencies
- Deep technical proficiency gained through extensive education and business experience
- In-depth verbal and written communication skills
- In-depth collaboration and team skills
- In-depth analytical and problem-solving skills
- In-depth influence skills
- In-depth data-driven decision-making skills
Benefits
Comp & perks- Performance-based incentives
- Discretionary bonuses
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support and network-building opportunities
- Workplace accommodations available on request
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TroubleshootingRoutingSwitchingVPN ConfigurationTraffic AnalysisNetwork TelemetryService Level Agreement ComplianceRoot Cause AnalysisNetwork Infrastructure EngineeringIncident Response
Soft Skills
Analytical SkillsProblem-Solving SkillsCollaboration SkillsCommunication SkillsInfluence Skills
Tools & Technologies
CiscoACIF5 Load BalancersPacket Analysis ToolsMonitoring Tools
Industry Keywords
NOC OperationsService RestorationOperational ImprovementsRisk Management FrameworkBest Practices