Capital One

Project Manager

• Lead high-priority special projects providing strategic support to the Head of Network Risk Operations and senior leadership team
• Identify and analyze unstructured business challenges
• Leverage and translate data into compelling stories to drive action
• Create decision-ready recommendations for leadership
• Facilitate and manage strategic planning routines and leadership operating rhythms
• Partner cross-functionally with leadership and stakeholders as a strategic and tactical thought partner
• Build relationships and collaborate with key stakeholders to ensure delivery of commitments
• Set direction, manage expectations, and lead cross-functional teams
• Coach and develop associates
• Build and optimize processes for efficiency and effectiveness
• Operate with discretion when handling highly sensitive issues

Senior Manager – Project Management, Special Projects

Strategy

• Support Capital One Business Travel’s long-term marketing strategy
• Build a holistic marketing strategy with marketing partners
• Identify marketing opportunities across customer segments, channels, positioning/messaging, and treatments
• Liaise between COBT/SBC marketing and COBT strategy to drive ideation and execution of offers
• Understand and engage Field-managed customers to improve travel experience, consideration, engagement, and travel spend
• Lead 1–2 analysts responsible for functional analysis and marketing execution
• Analyze competitor product and messaging strategies and develop market-positioning strategies
• Partner with the insights team to understand target audiences and validate product positioning and messaging
• Partner with the Sponsorships team to develop and execute conference and industry event strategy
• Support and drive strategic initiatives across the organization and ensure successful launches
• Develop business strategies driving growth, profitability, and competitive success
• Coach and mentor associates and develop and retain talent
• Develop and implement product and pricing strategies and lead product-level modeling/analytics
• Lead direct-to-consumer marketing efforts and build targeted customer insights
• Drive improvements in credit performance using risk models, hypotheses, monitoring, and analysis
• Manage business-intent delivery, business requirements, product strategy, and multiple concurrent projects
• Collaborate with IT, Sales, Operations, Finance, and other teams to improve quality, volume, service, and profitability

Business Manager, Insights & Strategic Projects

Art Director

• Lead the Frontline Servicing Experiences design team within the Card Servicing & Support design portfolio
• Manage and elevate Design Leads and senior designers as a leader of leaders
• Serve as the voice for design alongside Product and Engineering leaders
• Drive end-to-end design strategy across the portfolio and shape high-impact visions aligned with enterprise business objectives
• Set design quality standards, mentor Design Leads, and support team growth
• Guide the creation of clear, reliable interfaces for fast-paced live customer calls and dense information workflows
• Oversee and evolve the design system for frontline platforms, including integration of AI features
• Partner with Product and Engineering leadership to influence roadmaps and maintain design standards during technical builds
• Establish connected and consistent design experiences across credit card servicing products
• Present work and influence senior stakeholders using design frameworks, data and research insights

Senior Manager – Project Management, Special Projects

Business Manager, Insights & Strategic Projects

Product Design Director – Frontline Servicing Experiences