Capital One

Manager

• Define the 2–3 year strategic roadmap and testing agenda for destination conversion experiences across BC&P acquisition channels
• Lead innovation in decisioning strategy, including testing and scaling Soft Pull Direct Apply, optimizing multi-product pre-approval offers, and incorporating upstream marketing and risk signals into underwriting
• Optimize application funnel throughput through UX testing and friction-reduction measures, including removing or pre-filling application questions
• Lead a team of analysts and indirectly lead dedicated product and technology teams
• Develop business strategies driving growth, profitability, and competitive success
• Potentially own a business segment and provide P&L accountability
• Develop and implement product and pricing strategies for lending products and lead product-level modeling and analytics
• Lead direct-to-consumer marketing efforts and develop customer experience and go-to-market strategies
• Improve credit performance through trend analysis, risk modeling, hypothesis testing, monitoring, and analysis
• Coordinate delivery across lines of business, build business requirements, and execute product strategy
• Oversee multiple projects and programs concurrently
• Partner with IT, Sales, Operations, Finance, and other Capital One teams
• Coach and mentor associates and develop high-performing teams

Senior Manager, BC&P Application Experience

Marketing

• Support travel marketing from brand and creative strategy through in-market execution across multiple channels
• Lead brand strategy within collaborative cross-functional teams including business partners, research, creative, legal, and compliance
• Develop and execute integrated, multi-channel marketing campaigns nationally to drive account growth, brand affinity, and customer engagement
• Shepherd multiple marketing creative projects from brief through execution while ensuring strategic alignment
• Coordinate across functions and stakeholders throughout the creative process
• Champion product brand representation, including claims, imagery, cards, personas, voice, and style guides
• Develop understanding of best practices across channels and programs
• Use problem-solving and influencing skills to ensure marketing initiatives deliver intended outcomes
• Build presentation materials and cohesive documentation for stakeholders across the company

Principal Marketing Associate

Learning and Development

• Lead a high-performing team responsible for end-to-end learning strategy, consultation, design, and facilitation
• Support Bank Voice, Bank Operations, and Customer Protection frontline associates and their leaders
• Consult with senior business leaders to diagnose performance gaps and align learning solutions with business imperatives
• Set multi-year and near-term learning strategy and roadmap
• Integrate frontline onboarding, continuous upskilling, and enterprise AI fluency investments
• Synthesize learning analytics and performance data into executive narratives
• Present strategy and business impact to senior leadership
• Drive adoption of AI-enabled learning tools and adaptive learning pathways
• Build credibility with cross-functional teams and leverage enterprise L&D resources
• Direct, coach, and mentor learning professionals
• Build team capabilities in generative AI, prompt engineering for instructional design, and modern learning technology
• Establish team governance, workload distribution models, and operational frameworks
• Nurture a high-performing culture focused on continuous learning, innovation, balance, and well-being

Senior Manager – Retail Learning and Development

Compliance

• Provide primary compliance support to the ‘New to Credit’ credit card business segment
• Implement compliance strategy within the Compliance Management Program framework
• Serve as a strategic partner and provide proactive advisory during the product development lifecycle
• Partner with business leaders to integrate compliance risk into business strategy and growth initiatives
• Provide guidance on controls for new-to-credit products
• Advise lines of business on policies, standards, procedures, products, processes, controls, monitoring, remediation, and regulatory changes
• Identify internal and external risks and provide remediation guidance or escalate to subject matter experts
• Maintain subject matter expertise on applicable laws, regulations, and the Compliance Risk Management Framework
• Perform and review control assessments and conduct targeted control validations and regulatory reviews
• Evaluate Internal Audit, regulatory exam, and self-identified issues and events for compliance impacts
• Perform UDAAP validations and reviews
• Participate in compliance testing and third-party compliance activities
• Assist with Compliance Program monitoring, reporting, training, data analysis, and governance
• Participate in LAUNCH and other reports used by Senior Leadership
• Travel to various Capital One locations as necessary

Senior Compliance Advisor

Data Analyst

• Use open-source and digital technologies to mine complex, voluminous, and varied data sources and platforms
• Build well-managed data solutions, tools, and capabilities enabling self-service frameworks for data consumers
• Explore and quickly grasp new technologies to progress varied initiatives
• Partner with the business to provide consultancy and translate business needs into tools, techniques, metrics, and dashboards for insights and data visualization
• Drive analysis that provides meaningful insights on business strategies
• Drive understanding and adherence to data quality management principles, including metadata, lineage, and business definitions
• Collaborate with appropriate Technology teams to manage security mechanisms and data access governance
• Build and execute tools to monitor and report on data quality

Principal Data Analyst – Card

General Counsel

• Serve as the enterprise-wide legal subject matter expert on business credit antidiscrimination, CRA, HMDA, and Small Business Data Collection under Section 1071 of the Dodd-Frank Act
• Advise Capital One’s Small Business and Commercial Banks, Card, and Community Finance businesses and related support departments on fair lending initiatives
• Support Fair and Responsible Banking Compliance and Global External Affairs in implementing fair lending, CRA, and HMDA compliance management programs
• Lead internal and external legal advocacy efforts related to CRA, HMDA, and Section 1071 rulemakings
• Provide consumer fair lending legal counseling as needed
• Work with business credit and operations teams, Compliance, and the Legal department to manage compliance, litigation, and brand risk
• Serve as business counsel to the Community Impact & Investment Team, including leading legal support for Capital One’s $265 billion Community Benefits Plan

Director, Assistant General Counsel – Fair Lending

Developer Relations

• Reimagine the status quo and identify value creation opportunities
• Drive innovative and sustainable customer experiences through technology
• Build foundational capabilities for enterprise consumer products
• Elevate how software is created and operated through developer experience initiatives
• Drive long-term product strategy and AI integration
• Ensure safe, swift enterprise execution through robust risk management and supplier platforms
• Demonstrate human-centered product management focused on internal and external customer needs
• Deliver business outcomes through leverage and execution excellence
• Leverage technology to deliver innovative and resilient solutions
• Identify and resolve complex problems while mitigating product risks
• Lead cross-functional teams to solve customer problems and drive organizational alignment

Senior Manager, Product Management – Consumer & Developer Experience

• Shape the future of digital experiences within the Consumer & Developer Experience team
• Build foundational capabilities for enterprise consumer products
• Improve software creation and operation through developer experience initiatives
• Drive long-term product strategy and AI integration
• Support enterprise execution through risk management and supplier platforms
• Reimagine and innovate product solutions around internal and external customer needs
• Deliver outcomes through business-focused product strategy and execution
• Leverage technology to create innovative and resilient solutions
• Identify and resolve complex problems while mitigating product risks
• Lead cross-functional teams and drive organizational alignment

Manager, Product Management – Consumer & Developer Experience

Product Manager

• Lead Third Party Offers product programs supporting customers working with external partners
• Architect functional enhancements and destination-state capabilities within the third-party offers ecosystem
• Drive the evolution of partner-facing offer experiences, emphasizing seamless integrations, transparency, and flexible capabilities
• Serve as product lead for a fully staffed engineering squad
• Champion agile delivery to bring high-impact solutions to market
• Collaborate with technology teams to build acceptance criteria and identify research needs
• Break down business epics into features and user stories, driving toward MVP feature tests
• Use hypothesis-driven assessment of data to validate product and feature business value
• Own and prioritize feature development roadmaps while managing risk processes and procedures
• Conduct research and develop features using new and evolving technology
• Collaborate with designers, technologists, data scientists, subject-matter experts, internal stakeholders, and partner teams
• Develop product roadmaps and communicate them to stakeholders
• Participate in horizontal forums and build relationships across technology and partner teams

Senior Associate, Product Management – Customer Resiliency, Payments and Offers Capabilities

• Define and build key elements for creating and scaling Card Data Products
• Understand the needs of data producers and consumers across the Card line of business
• Develop products and enable experiences with horizontal impact at scale
• Define how data assets should be built
• Leverage AI to automate and accelerate the Card data product journey
• Reimagine product solutions around internal and external customer needs
• Deliver outcomes through leverage and execution excellence
• Leverage technology to deliver innovative and resilient solutions
• Identify and resolve complex problems while mitigating product risks
• Lead cross-functional teams to solve customer problems and drive organizational alignment

Manager, Product Management, Card Data

Administrative Assistant

• Support multiple executives from Director to Managing Vice President level
• Prioritize complex scheduling requests and adjust to frequent last-minute changes
• Handle travel arrangements and create timely expense reports
• Drive team activities and events, including all-hands meetings and social events
• Circulate information, answer questions, and act as a team ambassador
• Foster strong relationships with other Administrative Assistants and teams
• Proactively solve complex problems using judgment and influencing skills
• Partner with Administrative Assistants and colleagues to support collaboration

Senior Administrative Assistant – CORE, Technical Program Management

• Design, implement, and manage holistic benefits and well-being strategies across U.S. and international markets
• Lead the end-to-end vision, design, compliance, and financial management of paid time off, statutory/paid leave, and disability strategies for U.S. Benefits
• Partner with Benefits teams outside the U.S. to design and implement global benefits strategy for International Benefits
• Evaluate global benefit structures to identify harmonization and economies-of-scale opportunities while maintaining cultural relevance and statutory compliance
• Direct marketing, communication, and engagement strategies for benefits programs
• Serve as product owner for vendor-delivered technology solutions and define product roadmaps
• Leverage AI, data analytics, and modern delivery channels to improve efficiency and personalize benefits engagement
• Build strategic networks and manage processes, routines, communications, and shared documentation across Capital One locations
• Manage multi-million-dollar plan budget forecasting, cost-sharing strategies, and value-on-investment assessments
• Analyze plan metrics, market benchmarking, and associate feedback to improve benefits portfolios and optimize program spend
• Oversee external vendors, including consultants and third-party administrators
• Ensure compliance with local, federal, statutory, and international regulations
• Monitor legislative trends and external market developments to mitigate risks and preserve program competitiveness

Senior Manager, Benefits Policy

Operations

• Manage the creation, review, and publication of Capital Plan Narrative and Supporting Documentation chapters for the annual Stress Test submission
• Drive documentation strategy proposals, analyze and refine chapter content, and ensure consistency across CCAR documentation
• Lead periodic renewal, governance, and updates for Stress Testing Policies and Procedures
• Support regulatory reviews by facilitating and tracking regulatory requests, compiling and refining responses, and ensuring timely and accurate submissions
• Develop, coordinate, and drive CCAR-wide enhancement agendas and project tracking across functional teams
• Manage the Workiva Workspace, including user access control and training chapter owners and administrators
• Evaluate and enhance processes to streamline work and contribute to department-wide automation agendas
• Work cross-functionally with financial analysts, project managers, and stakeholders across Capital One

Principal Associate, Capital Resilience Analytics – CRA Operations Management

Data Scientist

• Understand, document, and analyze current-state capabilities regarding one or more Risk methods
• Leverage industry benchmarking to determine best practices and lessons learned regarding Risk framework components
• Write and revise policies, standards, procedures, and guidelines
• Develop and enhance processes, tools, templates, and job aids
• Write, contribute to, edit, and deliver presentations supporting the design, development, refinement, and use of Risk methods
• Collaborate across Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Operational Risk Sub-Steward organizations, Information Technology, Basel Program, Internal Audit, Regulator Relations, and other organizations to achieve objectives
• Manage data-adjacent risks across the Data Governance and Pricing team within Global Payment Networks, including Network Conflict Risk, External Data Sharing, SCAN Findings, Privacy, Feature and Script Governance, and Interchange Fee Prohibition Act risks

Senior Risk Manager – Data Governance, Pricing

Art Director

• Lead Capital One’s Anti-Money Laundering and Compliance & Ethics product design teams
• Lead and empower a portfolio of 10–12 product designers
• Collaborate with research teams and Product and Tech leadership
• Lead high-impact, highly complex projects
• Define and drive design strategy aligned with business objectives and organizational vision
• Design experiences supporting AML and compliance platforms that safeguard Capital One and its customers
• Simplify investigation queues, case management, and escalation workflows
• Create artifacts including vision stories, journey maps, blueprints, high-fidelity designs, and prototypes
• Elevate the quality and maturity of Capital One’s design practice
• Foster an inclusive, collaborative team culture
• Present work to senior stakeholders and make complex information accessible
• Connect teams, portfolios, platforms, and lines of business to improve experiences and accelerate delivery