Capital One

Project Manager

• Create strategy and lead a team through high-priority projects for Capital One
• Collaborate with leaders and stakeholders to influence results impacting the company’s bottom line
• Lead projects from day one alongside key stakeholders across the company
• Develop operational strategy for complex challenges in a large, growing design organization
• Advise and influence design, business, and peer leaders on operational excellence
• Develop and manage cross-functional teams of design program managers, operations professionals, designers, and project resources
• Lead adherence to and evolution of design standards, practice management, delivery principles, and processes
• Provide functional leadership on human-centered strategy, research, alignment, analysis, process improvement, and change management
• Collaborate with product, engineering, and cross-functional partners to improve products and experiences
• Advocate for the design process across the business
• Partner with design leadership to scale organizational impact
• Craft and execute operational strategy for allocation, resourcing, and prioritization
• Bring order to complex programs, maintain portfolios, and drive design work forward
• Develop and manage metrics for design impact and experience-team health
• Partner with enterprise teams to implement human-centered operational programs

Director, Project Management – Design Operations

Data Analyst

• Use open source and digital technologies to mine complex, voluminous, and varied data sources and platforms
• Build well-managed data solutions, tools, and capabilities enabling self-service frameworks for data consumers
• Explore and quickly grasp new technologies to progress varied initiatives
• Partner with the business to provide consultancy and translate business needs into tools, techniques, metrics, and dashboards for insights and data visualization
• Drive analysis that provides meaningful insights into business strategies
• Drive understanding and adherence to data quality management principles, including metadata, lineage, and business definitions
• Collaborate with appropriate technology teams to manage security mechanisms and data access governance
• Build and execute tools to monitor and report on data quality

Senior Data Analyst – Card

Art Director

• Lead a talented, cross-disciplinary team of designers
• Collaborate with research teams and Product and Tech leadership
• Lead high-impact, highly complex projects
• Define and drive design strategy aligned with organizational vision and business objectives
• Build foundational design approaches and experiment with emerging AI-enabled ways of working
• Transform internal enterprise tools into world-class associate experiences
• Define design strategies for emerging challenges and move initiatives from abstract concepts to concrete roadmaps
• Lead design of sophisticated internal platforms focused on associate growth and performance experiences
• Oversee scalable, repeatable design-system patterns across internal platforms
• Remain hands-on by prototyping, visualizing complex workflows, and testing real experiences
• Elevate Capital One’s product design practice using interaction, visual, and service design
• Oversee tools, platforms, frameworks, and design systems and guide creation of vision stories, journey maps, blueprints, high-fidelity designs, and prototypes
• Foster a positive, inclusive, collaborative team culture
• Champion customer and partner voices and human-centered outcomes
• Apply product, process, customer, competitor, and market insights to business challenges
• Help teams navigate technical limitations and use technical and data advances to achieve bold solutions
• Connect teams, portfolios, platforms, and lines of business to improve coherence and accelerate delivery
• Present work to stakeholders and make complex concepts accessible using design frameworks, data, and research insights

Product Design Director – HR Design

Product Manager

• Increase adoption, scale, and standardize payment experiences
• Collaborate with organizational partners to reimagine payment experiences and drive business outcomes
• Set and deliver an omni-channel servicing experience framework across digital and digital-human interactions
• Work with customers, associates, designers, technologists, and data scientists to build solutions
• Ask bold questions, test ideas, and iterate toward improved products
• Share product stories and demonstrate how software can improve experiences
• Build tools, integrate off-the-shelf products, and foster a self-supporting community
• Build acceptance criteria and identify additional research needs
• Break down business epics into features and user stories, driving toward MVPs
• Use hypothesis-driven data assessment to validate product and feature value
• Own and prioritize feature development roadmaps and manage risk-related processes
• Conduct research and develop features using new and evolving technology in an agile environment
• Collaborate with designers, technologists, data scientists, and subject-matter experts
• Understand technology trends and architecture strategy
• Build trusted relationships across technology, design, stakeholder, and partner teams
• Articulate product roadmaps, deliver business value, and act as a product matter expert

Senior Associate Product Manager, Enterprise Payments

Controller

• Partner with Line of Business, Financial Planning, Corporate Development, Policy, and Accounting and Reporting teams on enterprise and business initiatives, projects, and acquisitions
• Identify and implement process improvements to drive efficiencies and reduce risk
• Lead a team responsible for accurate accounting, financial reporting, and analytics
• Support associate training, development, and evaluation
• Develop subject matter expertise in technical accounting for products and operations
• Consult with internal partners on accounting treatment and financial reporting impacts
• Review and maintain documentation supporting SEC and regulatory filings and disclosures
• Provide technical support for accounting disclosures and compliance with U.S. GAAP, SEC regulations, and regulatory requirements
• Implement risk management for processes, procedures, and standards
• Coordinate external audits and support internal audit reviews
• Support SOX and regulatory compliance requirements

Senior Manager, Accounting – Controllers Group

• Build the important platform foundation for CreditWise's intelligent financial co-pilot
• Ensure features can be delivered rapidly, consistently, and resiliently across every destination channel
• Own shared standards, capabilities, and applications that feature teams build upon
• Develop intent and build/deliver the product roadmap
• Work closely with engineers, technical program managers, business/data analysts, Legal, Risk, Compliance, and internal and external partners
• Deliver high-impact experiences and real-time intelligence for CreditWise's 70M+ customers
• Demonstrate proficiency in human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership product management practices

Manager, Product Management – CreditWise

• Lead moderate to large complex projects and programs
• Design, develop, and manage project plans in a complex, dynamic environment
• Revise project plans to meet changing requirements
• Ensure projects are documented appropriately to mitigate risk and delivered on time
• Apply problem-solving and influencing skills to ensure project plans deliver on intent
• Partner cross-functionally with project customers to provide strategic and tactical thought partnership
• Build relationships and collaborate with key stakeholders to deliver commitments
• Drive project and program efforts through influencing skills
• Establish structure to manage work in a dynamic, complex environment
• Coach and develop a team of associates through leadership
• Communicate and partner with stakeholders at all levels across the company to manage, inform, and influence outcomes

Manager, Project Management

Data Engineer

• Own the vision and roadmap of the product experience within the Audit Compass application
• Modernize internal audit workflows with full-stack engineering teams and UI/UX designers
• Surface critical, real-time insights for auditors throughout the audit lifecycle
• Build foundational AI-assisted auditing experiences
• Understand and build complex data pipelines
• Build foundational AI capabilities for audit engineering
• Collaborate with technology teams to create acceptance criteria and identify research needs
• Break down business epics into features and user stories, driving teams toward MVP feature tests
• Use hypothesis-driven assessment of data to validate business needs
• Own and prioritize feature development roadmaps while following risk-management processes and procedures
• Conduct research and develop features using new and evolving technology in an agile environment
• Collaborate with designers, technologists, data scientists, and subject-matter experts
• Deliver product platforms by understanding technology trends and architecture strategy
• Participate in horizontal forums and build relationships with technology teams, designers, stakeholders, and partner teams
• Articulate product roadmaps to deliver business value

Manager, Product Manager, Audit Insights & Innovation, AI and Data Engineering

• Own product discovery, delivery, and iterations across segments of risk management
• Gather business requirements and user insights
• Translate requirements and insights to engineering teams
• Prioritize work within a product roadmap
• Partner with key stakeholders across product, data, technology, and design
• Reimagine how compliance is implemented across the enterprise
• Lead cross-functional teams to solve customer problems and drive organizational alignment
• Demonstrate proficiency in human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership product practices

Senior Manager, Product Manager – Risk Management, Compliance and Ethics

Operations

• Own logistics, operations, and delivery for Enterprise Onboarding on-site and virtual events
• Own staffing and scheduling for major Enterprise Onboarding events, including on-site staff and virtual facilitator management
• Manage room bookings, space setup, catering, and on-site logistics with GWS and local site contacts
• Partner with Hiring Logistics to receive and review weekly lists of new hires
• Partner with Associate Experience Technology to prepare materials, technology, and supplies
• Oversee weekly new-hire onboarding delivery and troubleshoot real-time issues
• Identify and recommend improvements to enhance the onboarding experience
• Manage the shared onboarding inbox and respond to new-hire inquiries
• Partner on communications for associates and people leaders
• Own and track the team budget, including regular auditing
• Manage the team’s well-managed arm, including monthly newsletters, Google Drive organization, and documentation
• Support ad hoc horizontal initiatives across the team

Associate, Horizontal Operations – Enterprise Onboarding

Administrative Assistant

• Support multiple executives ranging from Director to Managing Vice President level
• Manage complex executive calendars and prioritize scheduling requests, including last-minute changes
• Coordinate travel arrangements and create timely expense reports
• Drive team activities and events, including all-hands meetings and social events
• Circulate information, answer questions, and act as a team ambassador
• Foster relationships with other Administrative Assistants and teams
• Proactively solve complex problems and support efficient organizational operations

Senior Administrative Assistant, Administrative Support Assistant III

Customer Support

• Own Foundry Support Slack channel and manage 30–50 Tier 1 requests per week
• Answer how-to questions, help clients obtain CaaS platform access via AllAccess, clear caches, and guide users through documentation
• Transition complex issues to Tier 2 Jira tickets and ensure complete intake context
• Lead daily support check-ins, triage Tier 2 Jira tickets, and update the Confluence project board
• Represent the customer voice during prioritization meetings
• Manage and approve user access requests
• Support redesigned onboarding, review intake, assist with domain provisioning, and track SLAs
• Monitor duplicate or ghost domains and inactive users
• Own backlog grooming, board maintenance, and sprint opening/closing
• Maintain Slack and KPI dashboards, monitor performance metrics, and alert the team when SLAs are at risk
• Triage in-platform feedback and tag themes for NPS and Voice of the Customer pipelines
• Draft and distribute the Foundry newsletter, release notes, and system status updates
• Maintain self-service documentation, decision-tree guides, and chatbot datasets
• Coordinate webinars and training-session logistics and materials

Principal Associate, CMS Operations and Support Specialist – CDX

General

• Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
• Maintain accuracy and comply with security, audit, BSA/AML, and federal regulatory standards
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify customer needs and recommend appropriate digital tools or banking solutions
• Greet customers and provide hospitality-focused service
• Support surrounding branches within a 50-mile radius and occasionally assist other regional locations
• Work flexible schedules, including weekends, with business-driven schedule adjustments
• Attend required training sessions
• Lift up to 25 pounds and stand or move for extended periods

Branch Ambassador – Eastern Maryland

General Counsel

• Advise Capital One’s Financial Services Division on major challenges and significant business initiatives
• Counsel the auto finance business, sales teams, leaders, analysts, product managers, and designers
• Identify complex risks, solve problems, and shape business strategies affecting customers and internal partners
• Advise on consumer-finance laws and regulations, strategy, data, and risk
• Understand the auto finance business, technology, and evolving legal and regulatory landscapes
• Foster innovation by applying applicable laws and charting courses for rolling out, marketing, and selling innovative products
• Translate legal, business, technology, regulatory, and risk concepts for analysts and senior executives
• Work hand-in-hand with the business to solve problems and take ownership of business outcomes
• Collaborate with Legal Department colleagues to vet and scale risk
• Push responsible innovation in challenging gray areas

Director, Assistant General Counsel – Financial Services Legal Team

• Own the vision, strategy, and roadmap for the Web Platform team in Retail Bank Account Opening
• Drive the platform supporting Capital One Retail Bank's digital account-opening experience
• Serve Product Managers and Engineers building on and around the Web Platform
• Reimagine the status quo and identify value creation opportunities
• Drive innovative and sustainable customer experiences through technology
• Demonstrate proficiency in Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership product practices
• Lead cross-functional teams to solve customer problems and drive organizational alignment