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Chumash EnterprisesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in hotel front-office operations, including guest service, reservations, and billing procedures, while maintaining high standards of quality and attention to detail. Proficient in utilizing Microsoft applications and managing guest interactions in a luxury hotel environment.
Highest-signal resume keywords
Hotel Front Desk OperationsGuest Service ExperienceMicrosoft Applications ProficiencyGaming License ComplianceAttention to Detail
About the role
Key responsibilities & impact- Conduct hotel front-office business, including guest service, record keeping, telephone operations, guest transportation, reservations, and related activities.
- Ensure overall property appearance and cleanliness are maintained at optimal levels.
- Perform front-desk operations including greeting guests, handling calls and messages, taking room reservations, responding to inquiries, preparing confirmation letters, and handling brochure, newspaper delivery, and special requests.
- Provide excellent guest service to Team Members and guests.
- Interpret hotel policies accurately and graciously to guests.
- Manage daily arrivals and departures, including registering guests, assigning rooms, and checking out guests.
- Communicate with Bell Attendants and Housekeeping Team Members regarding arrivals, departures, special requests, and room status reports.
- Monitor guest needs and respond to guest requests and concerns.
- Provide accurate accounting of guest bills and follow credit and cash-handling procedures.
- Maintain familiarity with room locations, room types, rates, and packages.
- Stay informed about daily activities and meetings at the hotel and casino.
- Perform office tasks including faxing, filing, copying, processing mail, stuffing brochures, posting and filing charges, and computer data entry.
- Maintain workstations and common areas for cleanliness, presentation, and guest readiness.
- Use suggestive selling techniques to promote the hotel, spa, retail shops, restaurants, casino, and special events.
- Uphold teamwork, partnership, recognition, mutual respect, collaboration, and One.Team.Chumash values.
- Perform other duties as assigned.
Requirements
What you’ll need- High School Diploma or GED Certificate.
- One year of experience in hotel front desk operations or related guest service experience.
- Experience in a luxury hotel environment preferred.
- Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
- Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly, developing quality standards, continuously evaluating performance, products, and procedures, and actively seeking ways to improve quality.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
- Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Benefits
Comp & perks- $5.00 per hour premium
- Native American hiring preference applies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Guest ServiceRecord KeepingTelephone OperationsReservations ManagementAccounting ProceduresData EntrySuggestive Selling TechniquesProblem SolvingQuality OrientationRoom Assignments
Soft Skills
SociabilityNetworkingResults OrientationTeamworkCommunication
Certifications & Qualifications
High School DiplomaGED CertificateGaming License
Industry Keywords
Luxury Hotel EnvironmentFront-Office BusinessGuest TransportationDaily Arrivals and DeparturesHousekeeping CoordinationGuest Needs MonitoringFlexible Schedules24/7 Work EnvironmentSpecial Requests HandlingCommon Area Maintenance