Citi

Project Manager

• Execute Enterprise Application enhancements, implementations, upgrades, and support activities within the Technology Organization and Supply Chain functions
• Lead end-to-end project planning, execution, monitoring, and delivery
• Define project scope, objectives, timelines, deliverables, milestones, and success criteria
• Develop and maintain project plans and roadmaps
• Manage budgets, resource allocation, risks, issues, dependencies, and escalations
• Coordinate cross-functional teams including business, technology, operations, and vendors
• Monitor project progress and provide status updates to stakeholders and leadership
• Ensure delivery on time, within scope, quality standards, and budget
• Provide project insights, metrics, and recommendations to facilitate decision-making
• Drive stakeholder engagement and manage expectations
• Identify and mitigate project risks and implement corrective actions
• Ensure compliance with governance, change management, and delivery frameworks
• Work with Operations, Finance, and business stakeholders
• Apply AI tools and AI enablement to P2P processes
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement
• Coach Agile teams on Scrum principles and best practices
• Remove impediments and blockers affecting productivity and sprint commitments
• Partner with Product Owners to maintain a prioritized product backlog
• Foster collaboration, transparency, accountability, and self-organization
• Monitor sprint progress and delivery commitments
• Use Agile metrics such as Velocity, Burndown Charts, and Sprint Health indicators
• Drive continuous improvement and Agile maturity across teams

Techno-Functional Project Manager – Business Senior Analyst

Business Analyst

• Execute Enterprise Application enhancements, implementations, upgrades, and support activities within Technology and Supply Chain functions
• Lead requirements gathering, solution design, configuration, and end-to-end validation of setups
• Work with Operations, Finance, and business stakeholders to deliver high-quality solutions
• Apply AI tools and AI enablement to Procure to Pay processes
• Provide subject matter expertise for Oracle ERP, Accounts Payable, invoice processing workflows, payment processes, and P2P integrations
• Advise on technical solutions for Oracle workflow-based invoice processing and ingestion
• Collaborate with cross-functional teams on complex integrations
• Coordinate delivery of BRDs, testing support, UAT issue resolution, and production migration support
• Provide analytical support by writing complex queries
• Schedule meetings, prepare agendas, and document meeting minutes
• Assist in training and recruiting contract resources
• Support management activities as required

Senior Business Analyst, Oracle EBS P2P, AP

Customer Support

• Manage a Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks
• Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions and terminations
• Ensure team task and service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures
• Provide solutions and influence decisions with potential for broader organizational impact
• Contribute to new customer service techniques, models and plans
• Recommend and support process enhancements and work procedures
• Conduct periodic service reviews and develop action plans to optimize service levels
• Ensure client satisfaction and delivery of end results by influencing decisions and addressing variable issues
• Lead or support special projects and task forces and negotiate with external parties as needed
• Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives
• Assess risk in business decisions, safeguard Citi, its clients and assets, and drive compliance
• Supervise activities of others and create accountability for standards

AVP, Institutional Customer Service Manager

Analyst

• Execute Enterprise Application enhancements, implementations, upgrades, rollouts, and support activities within Technology and Supply Chain functions
• Track portfolios of development initiatives, programs, risks, issues, and milestones for reporting to Technology Business Heads and senior technology managers
• Apply AI tools and AI enablement to P2P processes
• Understand and execute the Enterprise Supply Chain systems vision and processes
• Partner with business clients to understand requirements and maintain stakeholder relationships
• Support Program Managers, Business Analysts, and Development Teams by answering questions and resolving or escalating project technology-process issues
• Work with Project Managers, regional stakeholders, and cross-functional teams on enhancements and change requests related to legal/regulatory, Safety & Soundness, and corrective-action efforts
• Track and execute outstanding support tickets
• Participate in User Acceptance Testing as needed
• Resolve complex production-support incidents and requests in a timely manner
• Provide guidance to vendor support teams
• Execute enhancements and change requests for legal and regulatory requirements
• Coordinate delivery of BRDs, testing support, UAT issue resolution, and production migration support
• Ensure seamless production cutovers, hypercare coverage, and handover to the BAU team after post-go-live support
• Schedule meetings and prepare agendas and minutes
• Assist in training and recruiting contract resources
• Provide analytical support by writing queries when appropriate
• Assist with management activities as required

Oracle EBS P2P GL Functional Lead Analyst

• Liaise between business users and technologists to exchange information clearly
• Contribute to iterative exploration of business performance and measures to support business planning
• Execute enterprise application enhancements, implementations, upgrades, rollouts, and support activities
• Gather requirements, design solutions, configure systems, and perform end-to-end validation
• Work with Operations, Finance, and business stakeholders
• Apply AI tools and AI enablement to P2P processes
• Advise on Oracle workflow solutions for invoice processing and ingestion
• Coordinate with stakeholders on BRDs, testing support, UAT issue resolution, and production migration
• Provide analytical support by writing complex queries
• Maintain trusted relationships with business and internal stakeholders and understand their requirements
• Participate in User Acceptance Testing as needed
• Resolve complex production support incidents and requests
• Guide the vendor support team
• Support ITIL processes and Oracle financial applications
• Work on enhancements and change requests driven by legal and regulatory requirements
• Ensure seamless production cutovers, hypercare coverage, and handover to the BAU team
• Schedule meetings and prepare agendas and minutes
• Assist with training and recruiting contract resources
• Provide management support and exposure to senior stakeholders across the global organization

Techno-Functional Project Manager – Business Senior Analyst

Senior Business Analyst, Oracle EBS P2P, AP

AVP, Institutional Customer Service Manager

Oracle EBS P2P GL Functional Lead Analyst

Lead Business Analyst – Oracle EBS P2P AP