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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships and program coordination, ensuring compliance with regulatory requirements and client KPIs while effectively utilizing CRM and Order Management software.
Highest-signal resume keywords
Client Relationship ManagementProgram CoordinationRegulatory Compliance MonitoringOrder Management Software ExperienceMicrosoft Excel Proficiency
About the role
Key responsibilities & impact- Support managed access programs that help patients receive treatment when and where it is needed
- Contribute to the smooth delivery of programs and the quality of service provided to clients
- Manage a busy workload across multiple programs simultaneously
- Support Program Directors and Program Managers with monitoring and reporting across client and program portfolios
- Help manage and maintain client relationships as a dedicated Program Associate
- Monitor program progress against specifications, client KPIs, and regulatory requirements
- Act as the main contact for clients and affiliates regarding order status updates and reporting requirements
- Monitor program inventory and coordinate with clients to ensure sufficient, timely stock provision
- Escalate operational issues and support their resolution with the operational team
Requirements
What you’ll need- Experience in a customer service or coordination role
- Business-fluent English
- Hands-on experience with Microsoft Outlook and Microsoft Excel
- Eligibility to work in the UK
- Familiarity with CRM software
- Experience with Order Management software
Benefits
Comp & perks- 27 days holiday plus 8 bank holidays
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program MonitoringKPI TrackingOrder ManagementClient ReportingInventory Coordination
Soft Skills
Customer ServiceMultitaskingProblem-SolvingCommunication
Tools & Technologies
Microsoft OutlookMicrosoft ExcelCRM Software
Industry Keywords
Managed Access ProgramsOperational SupportClient Portfolios