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Crisis ConnectionsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention, risk assessment, and clinical decision-making while effectively leading and coaching multidisciplinary teams. Maintains compliance with mental health regulations and ensures high-quality service delivery in a remote environment.
Highest-signal resume keywords
Master's Degree In Psychology/CounselingMental Health Professional (MHP) StatusCrisis Intervention CertificationTwo Years' Experience Working With Individuals In CrisisExcellent Verbal And Written Communication Skills
About the role
Key responsibilities & impact- Oversee 988 Suicide and Crisis Lifeline contact interactions via phone, chat, or text
- Provide risk assessment and clinical decision-making
- Oversee multidisciplinary clinical and paraprofessional staff
- Directly oversee Crisis Specialists and provide guidance to other 988 staff
- Monitor and coach Contact Specialists responding to calls, chats, and texts
- Assign and review Crisis Intervention Specialist tasks
- Provide consultation, direction, feedback, and coaching to clinical staff
- Support assessment of risk of harm, suicidality, and mental illness
- Ensure screening and linkage to appropriate services, including Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and other outreach services
- Ensure staff follow policies and procedures
- Identify familiar contacts and review case plans
- Ensure accurate and complete documentation in the electronic health record
- Provide quality assurance for National Suicide Safety Assessment forms
- Ensure services follow compassionate, respectful, professional, and recovery-oriented practices
- Support a professional and respectful virtual team atmosphere
- Support training and job shadowing for new staff
- Maintain licensure and stay current with behavioral health literature and trends
- Complete at least 12 hours of approved training per FTE
- Participate in assigned pager duty, staff meetings, and other duties as assigned
- Help meet 988 program standards, including call abandonment and answer-rate metrics
Requirements
What you’ll need- Master’s degree in psychology/counseling, social work, or related field required
- Mental Health Professional (MHP) status as defined by Washington Administrative Code (WAC 246-341-0515) and Revised Code of Washington (RCW 71.05 and 71.34)
- Must hold one of the following active credentials or licenses in the State of Washington: LICSW or LSWAIC; LMHC or LMHCA; LMFT or LMFTA; Psychiatrist, Psychologist, or Licensed Psychological Associate; Certified or Licensed Agency Affiliated Counselor
- Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period; application within 30 days of hire and certification before the 90-day onboarding probationary period ends
- Two years’ experience working with individuals in crisis required
- Excellent verbal, written, and typing skills required
- Ability to work effectively within a remote, multidisciplinary clinical team in a fast-paced environment required
- Experience working within a call center preferred
- Experience with telephone assessment or help line preferred
- Experience in King County Public Mental Health System preferred
- Additional certifications in crisis intervention, suicide prevention, or trauma-informed care strongly encouraged
- Ability to sit or stand for lengthy periods
- Ability to wear a headset or earphones while taking calls and attending meetings
- Ability to manage several IT/software platforms simultaneously in an environment with moderate noise and distraction
- Must complete a background check including Criminal History Report and Reference Check
- Must complete a timed basic Computer Skills assessment
- Smart phone capable of downloading the Microsoft Multi-factor Authentication application
- High-speed internet with wired ethernet connection preferred; no cellular or hotspots
- Quiet and confidential designated working area
Benefits
Comp & perks- $4.00 per hour shift differential for graveyard hours
- Excellent medical, dental, and vision coverage
- Annual wage increases
- Generous Paid Time Off
- 12 Paid Holidays
- Discount on ORCA transit pass
- Free Parking
- Flexible Schedules
- Growth opportunities
- Self-care tools & weekly check ins with your supervisor
- Voluntary Benefits
- Short-term and long-term disability
- Flexible Spending Accounts (FSA)
- 403B Retirement Plan
- Crisis Connections will reimburse the cost of obtaining the Agency Affiliated Counselor credential
- Career progression opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk AssessmentClinical Decision-MakingCrisis InterventionDocumentation In Electronic Health RecordQuality Assurance For National Suicide Safety Assessment FormsTelephone AssessmentHelp Line ExperienceCoaching And MentoringTask Assignment And ReviewTraining And Job Shadowing
Soft Skills
Effective CommunicationTeam CollaborationCoaching And FeedbackCompassionate Service DeliveryAdaptability In Fast-Paced Environment
Tools & Technologies
Microsoft Multi-Factor AuthenticationElectronic Health Record SystemsIT/Software PlatformsHigh-Speed InternetHeadset Or Earphones
Certifications & Qualifications
LICSWLSWAICLMHCLMHCALMFTLMFTAAgency Affiliated Counselor (AAC)
Industry Keywords
Crisis LifelineSuicide PreventionMental HealthBehavioral HealthPublic Mental Health SystemCompassionate PracticesRecovery-Oriented PracticesWashington Administrative Code (WAC)Revised Code Of Washington (RCW)Call Center Experience