Elara Capital

Nurse

• Provide home health CNA services to patients in the comfort of their homes
• Support patients with medical needs and help them remain safe and comfortable at home
• Work closely with a skilled interdisciplinary team
• Collaborate with Registered Nurses, LPNs, Physical Therapists, Occupational Therapists, Speech Therapists, and other interdisciplinary team members
• Provide services throughout the Shelton Branch coverage area
• Assist with patient transfers and move equipment

Certified Nurses Aide

General

• Provide personal care support, including bathing, grooming, dressing, and hygiene assistance
• Assist clients with mobility, transfers, and daily living activities
• Prepare meals and assist with feeding when needed
• Perform housekeeping, laundry, and household tasks
• Provide companionship and emotional support to improve quality of life
• Assist with errands, grocery shopping, and transportation to appointments when applicable
• Promote a safe, comfortable, and respectful environment for each client

Caregiver, Personal Care Aide (PCA)

Therapist

• Promote Elara Caring’s philosophy, mission statement, and administrative policies to ensure quality of care
• Perform direct physical therapy services according to accepted standards of practice and the patient’s physician-certified plan
• Follow the Plan of Care established by the Physical Therapist
• Report changes in patient status to the Physical Therapist
• Adhere to State Practice Act Guidelines
• Verify the Plan of Care before each visit
• Provide care according to physician’s orders, assessment data, and established standards and guidelines
• Incorporate patient care goals into therapy care
• Instruct patients and families in the safe use of prosthetic, orthotic, and assistive devices
• Instruct patients and caregivers in the therapy home program
• Report to the Branch Director, Clinical Manager, Clinical Supervisor, or designee

Home Health Physical Therapy Assistant

• Provide physical therapy through home visits
• Promote Elara Caring’s philosophy, mission statement, and administrative policies to ensure quality of care
• Provide direct patient care and evaluate functional needs and outcomes
• Consult with other specialists
• Review patients’ functional needs and adjust care plans to ensure optimal outcomes
• Design and implement patient plans of care based on thorough assessments
• Incorporate participation by significant others when appropriate
• Conduct therapy practice within defined standards of care
• Direct support staff to achieve patients’ functional goals
• Document evaluations, treatment goals, and plans
• Update documentation and maintain prescriptions and signatures
• Provide direction and leadership to staff
• Act as a resource to promote physical therapy in the community
• Report to the Branch Director, Clinical Manager, Clinical Supervisor, or designee

Home Health Physical Therapist

• Promote Elara Caring’s philosophy, mission statement, and administrative policies to ensure quality of care
• Perform direct physical therapy services according to accepted standards of practice and physician certification
• Follow the Plan of Care established by the Physical Therapist
• Report changes in patient status to the Physical Therapist
• Adhere to State Practice Act Guidelines
• Verify the Plan of Care before each visit
• Provide care according to physician orders, assessment data, and established standards and guidelines
• Incorporate patient care goals into therapy care
• Instruct patients and families in the safe use of prosthetic, orthotic, and assistive devices
• Instruct patients and caregivers in the therapy home program
• Report to the Branch Director, Clinical Manager, Clinical Supervisor, or designee
• Serve patients in their preferred home setting across Central and East Cuyahoga County

Physical Therapist Assistant, Home Health

• Promote Elara Caring’s philosophy, mission statement and administrative policies to ensure quality of care
• Perform direct physical therapy services in accordance with accepted standards of practice and physician certification
• Follow the Plan of Care established by the Physical Therapist and report status changes
• Adhere to State Practice Act Guidelines
• Verify the Plan of Care before each visit and provide care according to physician’s orders, assessment data, and established standards
• Incorporate patient care goals into therapy care
• Instruct patients and families in the safe use of prosthetic, orthotic and assistive devices
• Instruct patients and caregivers in the therapy home program
• Work in a physically demanding, high-stress environment
• Handle, lift and transfer patients
• Potentially work irregular hours, including call hours if applicable
• Report to the Branch Director, Clinical Manager, Clinical Supervisor or designee

Patient Care

• Conduct daily phone calls with prior patients in the assigned territory to follow up on health status and potential changes in condition warranting additional services
• Connect patients with appropriate internal team members based on patient needs and requests, including skilled care, personal care, hospice care, and ElaraConnect personnel
• Answer inquiries regarding enterprise services and provide appropriate information
• Collaborate with Patient Care Specialists for leads identified in the assigned market territory
• Collaborate with Patient Care Specialists and service line operators to resolve Check-In operation issues
• Remain current on virtual customer relations trends and innovations
• Assist in evaluating agency operations and systems and identify ways to enhance workflow and productivity
• Participate in clinical record audits, utilization reviews, Peer Review, and Quality Improvement programs
• Attend training, education, seminars, or other learning opportunities
• Notify the supervisor of problems requiring administrative attention and intervention
• Process data entry information accurately into company systems
• Report to the Program Supervisor

Patient Care Representative

Compliance

• Serve as the primary compliance contact for branch leadership
• Provide guidance on compliance questions and concerns
• Coach and mentor Compliance Business Partners
• Oversee Associate Compliance Partners’ timeliness, accuracy, productivity, and quality of work
• Lead high-risk investigations with the Director of Service Line Compliance
• Interview staff, gather and analyze evidence, and develop findings and recommendations
• Review team investigations for completeness and provide feedback
• Maintain accurate case records and reports
• Identify trends and root causes
• Recommend preventive actions and escalate significant compliance, privacy, quality, or business risks
• Partner with operational leaders and the Director of Service Line Compliance to improve processes and reduce risk
• Meet quality and productivity goals
• Complete required training
• Report to the Director of Service Line Compliance

Senior Compliance Business Partner

• Support Compliance Business Partners with investigations by gathering, reviewing, and organizing EVV reports, clinical notes, employee and client records, state hotline reports, and related correspondence
• Ensure investigation documentation is complete, accurate, confidential, and submitted on time
• Enter incidents into the tracking system accurately and promptly
• Work independently and collaborate with operational leaders and other teams to meet quality and productivity goals
• Report to the Director of Service Line Compliance
• Contribute to Elara Caring's mission of delivering home-based healthcare to patients

Associate Compliance Business Partner

• Provide hands-on personal care including bathing, grooming, oral hygiene, and dressing
• Assist with meal and snack preparation
• Perform housekeeping such as laundry, cleaning bathrooms, wiping surfaces, and mopping
• Support clients with errands and essential shopping
• Observe and report medication compliance or concerns to the supervisor
• Escort or transport clients to appointments when approved
• Monitor client condition and report any changes to the plan of care
• Maintain accurate and timely documentation, timesheets, and reports
• Accept short-term, on-call assignments with flexibility
• Assist with general branch office duties when not providing direct care
• Promote Elara Caring’s mission, values, and commitment to quality care
• Report to the Care Team Supervisor/Field Supervisor/Branch Manager

Special Care Aide

• Provide high-quality home health care to patients in their preferred home setting
• Align all activities with Elara Caring’s vision and the leadership of the Home Health team
• Maintain patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule
• Assess assigned caseloads of home health care patients and families to identify physical, psychosocial, and environmental needs
• Assume primary responsibility for caseloads, including assessing, planning, coordinating, implementing, and evaluating plans of treatment
• Assess physical, psychological, social, and spiritual factors influencing patient, family, and caregiver health status and incorporate findings into plans of care
• Conduct initial evaluations and re-evaluate patients’ nursing needs during each visit
• Make follow-up visits according to patient, family, and facility needs
• Communicate significant findings, problems, health-condition changes, environmental issues, or unsafe facility conditions to the Clinical Supervisor, physician, facility, and other care personnel
• Revise plans of care in response to patient-care issues and notify the Clinical Supervisor, physician, facility, and other team members
• Report to the Clinical Manager or Clinical Supervisor
• Provide primary coverage in Northern Kalamazoo County and Southern Allegan County

Registered Nurse, Home Health

Bilingual

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
• Review and manage service authorizations and contract-specific requirements
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery
• Support branch growth initiatives and operational planning efforts
• Ensure ongoing compliance with all licensure, payer, contract, and regulatory standards
• Provide guidance, coaching, and support to caregivers to promote performance and engagement
• Ensure caregiver compliance with required trainings, certifications, health assessments, and in-services
• Conduct caregiver orientations as required
• Collaborate with payroll and timekeeping teams
• Monitor daily service delivery to ensure adequate caregiver availability and coverage
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership
• Represent Elara Caring in a professional and positive manner within the community
• Perform additional duties and projects as assigned to support team and organizational success

Care Team Supervisor, Bilingual Spanish

Medical Reviewer

• Maintain productivity, quality, and accuracy targets set by the Governmental Review Manager
• Promote compliance with regulatory standards through medical record review
• Collect, validate, and submit medical records for pre-claim reviews, ADR requests, and appeals
• Communicate documentation needs with agencies and follow up with agency leadership
• Audit medical record documentation for skilled home health, hospice, and PCS
• Communicate compliance findings and documentation deficiencies to management and patient-care personnel
• Identify visit documentation that lacks adequate content to support billing guidelines
• Help develop strategies and education to prevent revenue loss during recovery audits
• Assist with staff education tools and guides for clinical documentation and utilization
• Write business letters and reports explaining determinations and decisions to governmental payers, private insurers, and administrative law judges
• Participate in all levels of appeals using regulatory guidance and critical thinking
• Coordinate and evaluate operational systems to improve efficiency
• Provide leadership and support in identifying agency/client needs and improvement opportunities
• Report to the Supervisor Pre Claim Review

• Promote Elara Caring’s philosophy, mission statement, and administrative policies to ensure quality of care
• Provide direct patient care, evaluate functional needs and outcomes, and consult with other specialists
• Review patients’ functional needs and adjust care plans to ensure optimal outcomes
• Design and implement patient plans of care based on thorough assessments
• Incorporate participation by significant others when appropriate
• Conduct therapy practice within defined standards of care
• Direct support staff to achieve patients’ functional goals
• Document evaluations, treatment goals, and plans
• Update documentation and maintain prescriptions and signatures
• Provide direction and leadership to staff
• Act as a resource to promote physical therapy in the community
• Work in a physically demanding, high-stress environment
• Potentially work irregular hours, including call hours if applicable
• Report to the Branch Director, Clinical Manager, Clinical Supervisor, or designee

Certified Nurses Aide

Caregiver, Personal Care Aide (PCA)

Caregiver, Personal Care Aide (PCA)

Home Health Physical Therapy Assistant

Home Health Physical Therapist

Physical Therapist Assistant, Home Health

Physical Therapist Assistant, Home Health

Patient Care Representative

Senior Compliance Business Partner

Associate Compliance Business Partner

Special Care Aide

Registered Nurse, Home Health

Care Team Supervisor, Bilingual Spanish

Medical Reviewer

Physical Therapist – Home Health