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Eli Lilly and CompanyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pharmacy operations, quality assurance, and regulatory compliance, with a strong focus on developing verification standards and optimizing workflow processes. Proven ability to analyze quality trends and implement corrective actions to enhance patient safety and satisfaction.
Highest-signal resume keywords
Pharmacy Management SoftwareQuality Program DevelopmentAudit DesignPharmacist LicenseAttention to Detail
About the role
Key responsibilities & impact- Maintain verification standards for prescriptions processed by LillyDirect Pharmacy and recommend updates for approval
- Conduct quality review of completed prescription work for accuracy, completeness, and adherence to established standards
- Manage the audit sampling plan and quality-review workload
- Provide review-capacity input to pharmacy leadership for resource planning
- Document review findings as pharmacy records and provide records to Quality Assurance and Regulatory Affairs colleagues as required
- Analyze quality trends, identify root causes and recurring defects, and recommend corrective actions
- Develop and maintain training content, required outcomes, and competency criteria
- Partner with Quality Assurance, Regulatory Affairs, and Risk Management on deviation documentation, corrective actions, and audit response
- Verify prescription-order accuracy and resolve issues with prescribers and patients when needed
- Collaborate with logistics, commercial operations, customer support, and IT teams to streamline processes and enhance patient satisfaction
- Review and improve workflow processes to optimize efficiency and patient care
- Contribute to pharmacy-operations processes and systems, including quality monitoring and reporting
- Stay current on direct-to-patient pharmacy trends and technology and translate them into operational changes
- Work scheduled Monday-through-Friday shifts, with at least three days on site each week and up to two remote days when appropriate
Requirements
What you’ll need- Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD) degree
- Active, unrestricted Indiana pharmacist license in good standing
- Minimum of 3 years of experience in pharmacy practice or pharmacy operations
- Experience in a high-volume, centralized, or direct-to-patient pharmacy environment preferred
- Experience running a pharmacy quality program, including audit design, sampling methodology, and defect trending preferred
- Experience developing verification standards, work instructions, standard operating procedures, or competency criteria preferred
- Experience with pharmacy management software and workflow automation, including quality monitoring and reporting tools preferred
- Willingness to obtain and maintain pharmacist licensure in additional states as the LillyDirect footprint expands
- Comfort documenting findings as pharmacy records and supporting them in audit or inspection settings
- Strong attention to detail and commitment to patient safety
- Excellent leadership, organizational, and communication skills; supervisory experience preferred
- Demonstrated ability to influence and communicate across levels of technical experts and senior leadership
Benefits
Comp & perks- Company bonus depending, in part, on company and individual performance
- Company-sponsored 401(k)
- Pension
- Vacation benefits
- Medical, dental, vision, and prescription drug benefits
- Flexible benefits, including healthcare and/or dependent day care flexible spending accounts
- Life insurance and death benefits
- Certain time off and leave of absence benefits
- Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities
- Remote work flexibility consistent with Lilly's remote work policy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pharmacy OperationsQuality MonitoringDefect TrendingVerification Standards DevelopmentWorkflow AutomationStandard Operating ProceduresAudit Sampling MethodologyTraining Content DevelopmentRoot Cause AnalysisPatient Safety
Soft Skills
LeadershipOrganizational SkillsCommunication SkillsInfluencing SkillsCollaboration
Certifications & Qualifications
Bachelor of Science in PharmacyDoctor of Pharmacy (PharmD)Active Indiana Pharmacist License
Industry Keywords
Direct-to-Patient PharmacyQuality AssuranceRegulatory AffairsRisk ManagementPharmacy Practice