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Emory UniversityCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering user provisioning and lifecycle management across AI platforms, with a strong focus on operational workflows, service-level reporting, and compliance with governance standards. Proficient in building dashboards for decision-making and coordinating onboarding processes for users in a multi-platform environment.
Highest-signal resume keywords
Platform AdministrationSaaS AdministrationIdentity And Access ManagementService Management PracticesReporting/Dashboard Tools
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Administer user provisioning, workspace and tenant configuration, license assignment, feature enablement, and user lifecycle management across approved AI platforms
- Build and run intake, approval, and provisioning workflows for request-based access
- Serve as the primary operational point of contact for AI platform support
- Resolve or coordinate resolution of user issues, manage platform updates, and communicate service changes
- Support operational readiness for active pilots and coordinate onboarding for approved users and use cases
- Develop and maintain service catalogs, administration guides, knowledge articles, and support documentation
- Establish and report service-level measures, including request fulfillment time, onboarding volume, support responsiveness, license utilization, and adoption trends
- Build dashboards to support leadership decision-making across a multi-platform portfolio
- Partner with the AI Solutions Lead on operational handoff for new platforms and pilots moving toward production
- Work with information security, data governance, accessibility, identity management, and procurement on compliance and operational reviews
- Support governance council submissions with operational data
- Coordinate vendor support contacts, student workers, or temporary staff supporting service operations as needed
Requirements
What you’ll need- Bachelor's degree in information technology, information systems, computer science, business administration, or a related field, and five years of progressively responsible experience in platform administration, SaaS administration, IT service management, or technology operations, or an equivalent combination of education, training, and experience
- Experience administering enterprise SaaS or cloud platforms and supporting end users across multiple stakeholder groups
- Experience with identity and access management, service management practices, and reporting/dashboard tools is preferred
- Ability to build and run operational workflows from scratch
- Familiarity with AI platforms is preferred but not required if the candidate has strong SaaS/cloud platform administration fundamentals
- Higher education or complex, decentralized-organization experience is a plus
- ITIL, service management, or platform administration certifications are preferred
Benefits
Comp & perks- Remote work with only occasional supported visits to an Emory University location
- Reasonable accommodations for qualified individuals with disabilities upon request
- Equal opportunity employment and consideration without discrimination
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User ProvisioningWorkspace ConfigurationLicense AssignmentFeature EnablementOperational WorkflowsService-Level ReportingDashboard DevelopmentCompliance ReviewsKnowledge Article DevelopmentSupport Documentation
Soft Skills
Problem SolvingCommunicationCollaborationCoordinationOperational Readiness
Tools & Technologies
AI PlatformsEnterprise SaaS PlatformsCloud PlatformsIT Service Management ToolsReporting Tools
Certifications & Qualifications
ITIL CertificationService Management CertificationPlatform Administration Certification
Industry Keywords
Higher EducationDecentralized OrganizationData GovernanceInformation SecurityProcurement