ezCater

Product Designer

• Own the supplier self-service experience end to end for restaurant partners
• Design tools and flows for managing menus, availability, business information, performance, and issue resolution
• Partner with Product, Analytics, UX Research, Supply Operations, and Engineering to identify high-friction supplier actions
• Design self-service alternatives and determine when UI, new functionality, policy changes, or structural changes are needed
• Design for independent restaurants, multi-location partners, and enterprise partners
• Create user flows, wireframes, high-fidelity mockups, and prototypes
• Contribute to and advocate for the design system, ensuring consistency, scalability, and accessibility
• Facilitate workshops, critiques, and working sessions across disciplines
• Use AI-powered tools for prototyping and research synthesis and help the broader team adopt them

Senior Product Designer, Restaurant Partner Self-Service

Analyst

• Collaborate with senior leaders on business problems and shape the team's strategic direction
• Drive alignment across Product, Engineering, Design, and Finance
• Analyze ezCater's product and site funnel to identify friction and opportunities
• Turn analysis into a prioritized roadmap
• Partner with Product Managers and Engineers to quantify opportunities and define success metrics
• Deliver recommendations for the product experience and product strategy
• Design, implement, and review A/B and multi-armed bandit experiments
• Use data-driven analyses, A/B tests, and statistical models to uncover customer behavior insights
• Optimize product strategies and deliver customer impact
• Identify root causes of changes in business performance
• Partner with stakeholders to achieve north star metrics and organizational goals
• Improve data quality and governance with data platform peers
• Leverage AI to accelerate analytics throughput
• Share product domain expertise and mentor peers

Analyst III, Product

Full-stack Engineer

• Build internal developer platforms, shared services, APIs, and libraries supporting integrations and core platform capabilities
• Design reliable backend systems for cross-domain business flows and operationally critical use cases
• Partner with product, security, and engineering peers to turn ambiguous problems into well-scoped, high-quality deliverables
• Own quality through testing, observability, safe rollout practices, and production issue investigation
• Improve developer velocity and reduce toil through a self-service mindset

Senior Software Engineer, Events Platform

Platform Engineer

• Build internal developer platforms, shared services, APIs, and libraries supporting integrations and core platform capabilities
• Design reliable backend systems for cross-domain business flows and operationally critical use cases
• Partner with product, security, and engineering peers to turn ambiguous problems into well-scoped, high-quality deliverables
• Own quality through testing, observability, safe rollout practices, and production issue investigation
• Improve developer velocity and reduce toil through a self-service mindset
• Build backend services, APIs, infrastructure components, and reliable distributed systems
• Partner cross-functionally with product engineering teams to drive customer growth and adoption

Senior Software Engineer, Platform Infrastructure

Account Executive

• Build and execute strategies to acquire net new Meal Program customers and locations
• Build a pipeline through self-prospecting and inbound leads to meet sales goals
• Qualify prospects, conduct discovery, hold demos, and facilitate negotiations
• Own Relish launches end to end in unmanaged, Strategic, and Key Accounts
• Deliver accurate weekly reporting on pipeline and rollouts, including account status updates and discovery/deployment insights
• Drive and accelerate spend adoption by advising customers on best practices
• Develop and maintain deep product knowledge and communicate product features, benefits, and use cases
• Relay market needs and requirements to Product, Technical, and Supply teams
• Represent ezCater at customer-facing conferences, tradeshows, and other events
• Travel 25% of the year, including Sales Kick Off, Together Weeks, and customer visits
• Perform other duties and responsibilities as assigned

Account Executive, Meal Program

Affiliate Manager

• Build trusted, strategic partnerships with ezCater’s enterprise restaurant partners
• Establish rapport with contacts at all levels across a portfolio of restaurant partners
• Understand partner businesses and translate them into ezCater growth opportunities
• Create and implement strategies for exceptional customer experiences and shared growth
• Assess, validate, and optimize partner performance
• Translate strategic priorities into actionable direction for C-level decision makers and store managers
• Serve as a subject matter expert on operational metrics and partner-specific nuances
• Analyze performance data to identify patterns, root causes, and trends
• Develop data-backed narratives communicating performance, opportunities, and progress
• Recommend services, tools, and strategies for long-term partner success
• Present operational and functional insights to internal and external stakeholders
• Drive operational outcomes tied to partner and ezCater business objectives
• Collaborate with Sales, Marketing, Product, and other departments to align on goals

Senior Product Designer, Restaurant Partner Self-Service

Analyst III, Product

Senior Software Engineer, Events Platform

Senior Software Engineer, Platform Infrastructure

Account Executive, Meal Program

Senior Restaurant Business Partner