Five Star Solutions

Customer Support

• Provide exceptional customer service to patients
• Handle primarily inbound calls and outbound calls as needed
• Assist with medication refills, referral inquiries, messages to doctors, and appointment confirmations
• Submit forms documenting calls
• Multitask across several screens and programs during patient/customer interactions
• Type and talk simultaneously to document calls
• Access company and client resources to accurately handle calls
• Change between tasks without losing efficiency or composure
• Respond empathetically to patients and their needs
• Maintain punctuality and attendance at scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

Healthcare Customer Service Representative

• Provide exceptional customer service to patients
• Manage primarily inbound calls and outbound calls as needed
• Assist with medication refills, referral inquiries, messages to doctors, and appointment confirmations
• Submit documentation forms for calls
• Multitask across several screens and programs during patient interactions
• Type and talk simultaneously to document calls
• Access company and client resources to handle calls accurately
• Switch between tasks efficiently and calmly
• Respond empathetically to patients and their needs
• Maintain punctuality and attendance at scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

• Provide exceptional customer service to patients across multiple channels
• Manage large amounts of inbound calls in a timely manner, with outbound calling as needed
• Assist customers with refilling medications, checking referrals, sending messages to doctors, and confirming appointments
• Submit forms documenting calls
• Multitask across several screens and programs during patient/customer interactions
• Type and talk simultaneously to document calls
• Access company and client resources to accurately handle calls
• Switch between tasks without loss of efficiency or composure
• Maintain empathy toward patients and their needs
• Remain available at the desk and maintain punctuality and attendance
• Maintain positive and professional customer interactions
• Cross-train as requested

• Provide exceptional customer service to patients primarily through inbound calls, with outbound calling as needed
• Assist with medication refills, referral inquiries, messages to doctors, and appointment confirmations
• Submit documentation forms for calls
• Multitask across several screens and programs during patient/customer interactions
• Type and talk simultaneously to document calls
• Access company and client resources to accurately handle calls
• Change between tasks efficiently and calmly
• Demonstrate empathy toward patients and their needs
• Maintain desk availability, punctuality, and attendance during scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

• Provide exceptional customer service to patients
• Manage large amounts of inbound calls in a timely manner
• Make outbound calls as needed
• Assist customers with refilling medications, checking on referrals, sending messages to doctors, and confirming appointments
• Submit documentation of calls
• Multitask using several screens and programs during patient/customer interactions
• Type and talk simultaneously to document calls
• Access company and client resources to accurately handle calls
• Switch between tasks without loss of efficiency or composure
• Demonstrate empathy toward patients and their needs
• Maintain punctuality and attendance at scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

• Provide exceptional customer service to patients
• Handle primarily inbound calls and outbound calls as needed
• Assist with medication refills, referrals, messages to doctors, and appointment confirmations
• Submit documentation of calls
• Multitask across several screens and programs during patient/customer interactions
• Type and talk simultaneously to document calls
• Access company and client resources to accurately handle calls
• Switch between tasks without loss of efficiency or composure
• Maintain empathy toward patients and their needs
• Be available at the desk and maintain punctuality and attendance during scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

• Provide exceptional customer service to patients across multiple channels
• Handle primarily inbound calls and outbound calls as needed
• Assist with medication refills, referral checks, messages to doctors, and appointment confirmations
• Submit documentation forms for calls
• Multitask across several screens and programs during patient/customer interactions
• Type and talk simultaneously to document calls
• Access company and client resources to handle calls accurately
• Switch between tasks without losing efficiency or composure
• Maintain empathy toward patients and their needs
• Remain available at the desk and maintain punctuality and attendance
• Maintain positive and professional customer interactions
• Cross-train as requested

• Provide exceptional customer service to patients
• Handle primarily inbound calls and outbound calls as needed
• Assist with refilling medications, checking on referrals, sending messages to doctors, and confirming appointments
• Submit documentation forms for calls
• Multitask across several screens and programs during patient/customer interactions
• Type and talk simultaneously to document calls
• Access company and client resources to handle calls accurately
• Switch between tasks without losing efficiency or composure
• Respond empathetically to patients and their needs
• Maintain punctuality and attendance at scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

• Provide exceptional customer service to patients
• Manage primarily inbound calls, with outbound calling as needed
• Assist patients with medication refills, referral inquiries, messages to doctors, and appointment confirmations
• Submit forms documenting calls
• Multitask across several screens and programs during patient interactions
• Access company and client resources to handle calls accurately
• Change between tasks without loss of efficiency or composure
• Demonstrate empathy toward patients and their needs
• Remain available at the desk and maintain punctuality and attendance during scheduled times
• Maintain positive and professional customer interactions
• Cross-train as requested

• Provide exceptional customer service to patients
• Manage large amounts of inbound calls in a timely manner
• Make outbound calls as needed
• Assist patients with medication refills, referral inquiries, messages to doctors, and appointment confirmations
• Submit documentation forms for calls
• Multitask across several screens and programs during patient interactions
• Type and talk simultaneously to document calls
• Access company and client resources to handle calls accurately
• Switch between tasks without losing efficiency or composure
• Maintain punctuality and attendance at scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested
• Demonstrate empathy toward patients and their needs

• Provide exceptional customer service to patients across multiple channels
• Handle primarily inbound calls and outbound calls as needed
• Assist with medication refills, referral inquiries, messages to doctors, and appointment confirmations
• Submit documentation forms for calls
• Multitask across several screens and programs during patient interactions
• Type and talk simultaneously to document calls
• Use company and client resources to handle calls accurately
• Switch between tasks without loss of efficiency or composure
• Respond empathetically to patients and their needs
• Maintain desk availability, punctuality, and attendance during scheduled times
• Remain positive and professional in customer interactions
• Cross-train as requested

Bilingual

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow required privacy and compliance procedures

Bilingual Outbound Enrollment Agent

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow required privacy and compliance procedures
• Support a fast-paced healthcare enrollment program serving eligible health-plan members

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping conversations focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow required privacy and compliance procedures

• Make outbound calls to eligible health-plan members using an automated dialing system
• Follow established scripts and enrollment procedures accurately
• Engage members in professional, friendly, and conversational discussions
• Explain program benefits and enrollment opportunities clearly
• Address common questions and objections while keeping the conversation focused on enrollment
• Navigate Salesforce CRM and other required systems while speaking with members
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
• Document call outcomes and enrollment activity accurately
• Meet established quality, productivity, and enrollment goals
• Protect member information and follow all required privacy and compliance procedures
• Work Monday–Friday between 9:30 AM–8:00 PM Central Time with 1 Saturday per month