GEICO

Claims Specialist

• Provide customer service to policyholders and prospective policyholders, communicating and guiding them through the claims process
• Assure coverage for each loss and all policy provisions before processing payments
• Investigate all aspects of claims to determine liability percentage and legal responsibility
• Identify and evaluate fraud indicators and escalate as appropriate
• Use claims tools to evaluate liability and extent of damages
• Evaluate damages based on investigative findings and establish claim value
• Negotiate claim settlements with insureds, claimants, and/or attorneys from letter of representation through settlement or verdict
• Authorize negotiated payments within designated authority
• Submit authority requests for evaluations exceeding assigned authority
• Ensure compliance requirements are met in accordance with guidelines
• Adjust reserves on new and existing claims
• Participate in claims forums as required
• Communicate findings to claims management for high-exposure or unusual losses
• Perform other assigned duties

Casualty Claims Examiner

Manager

• Lead, mentor, and develop a team of approximately 10 Workforce resources
• Deliver optimized workforce management solutions across forecasting, scheduling, intraday management, and reporting
• Lead business line verticals and align workforce strategies with business objectives
• Drive service level goals and business KPIs including Average Handle Times, Abandons, Service Levels, Average Speed of Answer, and Occupancy
• Champion workforce management best practices to enhance operational efficiency, improve service delivery, and reduce labor costs
• Collaborate with senior leadership to align WFM initiatives with organizational goals and drive transformational outcomes
• Oversee short-term and long-term forecasts using NICE WFM, PowerBI, Oracle Strategic Planner, and other predictive tools
• Manage capacity planning and optimize staffing levels across voice, chat, and email channels
• Drive creation and refinement of schedules while balancing operational needs with agent satisfaction and performance
• Implement real-time management strategies and dynamically adjust schedules to maintain performance
• Use NICE WFM Intraday Manager to analyze trends, identify variances, and execute corrective actions
• Conduct advanced data analysis to identify performance trends, inefficiencies, and actionable insights
• Build and deliver monthly management review decks to senior leadership
• Integrate WFM metrics with operational goals to support decision-making
• Streamline processes, automate workflows, and adopt innovative technologies
• Lead cross-functional enterprise projects to improve workforce efficiency, agent engagement, customer satisfaction, and business outcomes
• Liaise between workforce management, operations, and senior leadership teams
• Coordinate hiring schedules, capacity plans, and departmental initiatives with senior business partners

Senior Manager, Workforce Management

Communications

• Manage and execute communications for corporate initiatives
• Create and implement communication strategies
• Support executive communications
• Develop agency team updates
• Craft sales enablement tools and training
• Research, write, and disseminate information about major initiatives
• Complete recurring, complex, companywide projects and ad hoc requests
• Maintain and expand a network of contacts on an assigned beat
• Generate story ideas for associate communications
• Conduct interviews by phone and email
• Take photographs or obtain artwork to illustrate articles
• Prepare Gnie and email content
• Expand understanding of GEICO’s business and industry
• Produce associate communications vehicles such as Plaza Weekly, ERG event invitations, and ICYMI
• Gather necessary data and materials
• Ensure first-rate quality and meet production deadlines
• Collaborate with executives and stakeholders to drive engagement and clear communication
• Travel 10% for events and meetings

Communication Specialist

Full-stack Engineer

• Innovate and build new systems
• Improve and enhance existing systems
• Identify opportunities to apply technical knowledge to critical problems
• Lead the strategy and execution of a technical roadmap to increase product delivery velocity and unlock engineering capabilities
• Provide technical and thought leadership across multiple enterprise areas
• Collaborate with product managers, team members, customers, and engineering teams
• Develop and execute technical software development strategies across domains
• Ensure solution quality, usability, and performance
• Use Java, Python, or other object-oriented languages; SQL; NoSQL databases; Docker; Kubernetes; and Azure tools and services
• Mentor and coach engineering and product communities
• Influence and educate executives
• Share best practices and improve processes across teams
• Analyze costs and forecasts and incorporate them into business plans
• Determine resource requirements and evaluate operational processes
• Measure outcomes, demonstrate adaptability, and sponsor continuous learning

Senior Staff Engineer – Java

General Counsel

• Defend lawsuits filed in Texas courts and handle other first-party insurance defense matters
• Research laws and prepare legal briefs, opinions, and memoranda
• Render opinions on liability, damages, and value as requested by the Claims Department
• Prepare and handle pleadings, motions, and discovery
• Handle depositions/examinations before trial and examinations under oath
• Defend assigned matters by trial or dispositive hearing, as applicable

Counsel

• Defend lawsuits filed in Texas courts
• Handle other first-party insurance defense matters
• Research laws and prepare legal briefs, opinions, and memoranda
• Render opinions on liability, damages, and value as requested by the Claims Department
• Prepare and handle pleadings, motions, and discovery
• Handle depositions/examinations before trial and examinations under oath
• Defend assigned matters by trial or dispositive hearing, as applicable

Associate Counsel

• Design, develop, and maintain scalable, high-performance, modular microservices using Java 21+ and Spring Boot 3.4.x
• Collaborate with Enterprise Architects and Product Managers to define technical roadmaps and architectural blueprints
• Build and integrate AI-powered features focused on Generative AI solutions
• Partner with ML and Data Science teams to utilize AI models and support cutting-edge use cases
• Provide technical leadership and mentorship for engineering teams
• Establish best practices for code quality, security, testing, and DevOps
• Review code and coach engineers
• Foster an inclusive, learning-rich environment
• Champion innovation and stay abreast of technology trends
• Drive continuous improvement in engineering processes, observability, and automation

Staff Software Engineer

• Lead, manage, and execute communications strategy and planning for key corporate initiatives
• Develop programs that meet business needs and raise brand awareness
• Partner to define, develop, and implement communication strategies
• Craft and deliver high-quality content through personalized automated emails, live webinars, recorded videos, and other media
• Collaborate with executives, subject matter experts, and stakeholders to understand needs
• Translate complex concepts into memorable and emotionally relevant content
• Build communications and materials for internal and external channels while maintaining a compelling brand message
• Lead a small team of Communication Specialists and business partners
• Establish processes that maximize collaboration and results
• Track and report progress of programs and campaigns
• Generate creative ideas to meet business needs
• Demonstrate understanding of GEICO’s business and industry
• Adhere to GEICO’s Code of Conduct, company policies, and operating principles