GEICO

Customer Support

• Provide reassurance and solutions to customers
• Guide policyholders through coverage needs, policy changes, and billing inquiries
• Listen for unvoiced customer needs and recommend additional coverages and policies
• Manage incoming calls, messages, billing questions, and policy updates
• Uncover coverage needs and recommend suitable coverages, limits, and policies
• Resolve customer concerns while ensuring a positive customer experience
• Stay informed about GEICO products and services
• Identify opportunities to help customers make informed coverage decisions
• Enhance customer satisfaction through meaningful interactions and trusted guidance
• Complete in-office training, followed by working 80% on-site and 20% off-site

Customer Service Representative

Associate

• Provide day-to-day leadership, coaching, and development for a team of Associate Relations Advisors and Investigators
• Establish performance expectations related to case management, consultation quality, documentation, responsiveness, and customer experience
• Conduct case reviews, coaching sessions, and quality assessments
• Support onboarding and training of new team members
• Provide guidance on employee relations matters, workplace concerns, performance management, disciplinary actions, grievances, and investigations
• Review complex, sensitive, or high-risk cases and recommend appropriate next steps
• Serve as the first point of escalation for team members
• Ensure cases comply with service standards, escalation protocols, and governance requirements
• Monitor case progression, workflows, intake volume, assignments, resource allocation, operational metrics, and quality indicators
• Partner with HR Business Partners, business leaders, Legal, Compliance, and other stakeholders
• Identify trends and opportunities for process improvement
• Provide operational insights and recommendations to Associate Relations leadership
• Support implementation of procedures, workflows, reporting requirements, and governance practices
• Assist in developing training resources and knowledge management tools

Associate Relations Supervisor

General

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties
• Review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns
• Drive customer satisfaction through meaningful interactions
• Complete 3 weeks of required hands-on training at GEICO’s Ashburn, VA facility and 2 weeks at a field training center

Auto Damage Trainee – Field

Machine Learning Engineer

• Leverage advanced research and technology expertise through individual assignments and collaborative team projects focused on real business challenges
• Deliver measurable business value through applied AI research and machine learning
• Contribute to significant technology business initiatives and participate in meetings
• Present research and project outcomes to senior management
• Receive mentoring and coaching from GEICO Technology Solutions management
• Engage with associates across the technology organization, including direct interaction with the CTO
• Help shape AI-driven insurance solutions
• Strengthen research, technical, project management, and communication skills

AI Applied Research, Machine Learning Internship – PhD

Adjuster

• Handle complex auto damage claims using technical and industry knowledge
• Promptly and accurately settle claims
• Deliver excellent customer service
• Work in the San Fernando Valley, California territory
• Perform remote, field, or in-office work as required by the primary work location

Auto Damage Adjuster – Field

• Handle complex auto damage claims using technical and industry knowledge
• Promptly and accurately settle claims
• Deliver excellent customer service
• Work flexibly across remote, field, and in-office settings as required
• Work in the San Francisco, CA territory

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties
• Review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns
• Drive customer satisfaction through meaningful interactions
• Complete 3 weeks of required hands-on training at GEICO’s Ashburn, VA facility
• Complete 2 weeks of field training at a training center in NY, TX, or CA

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns
• Drive customer satisfaction through meaningful interactions
• Complete paid trainee program and hands-on field training

• Promptly and accurately settle auto damage claims
• Handle complex claims using technical and industry knowledge
• Deliver excellent customer service
• Work in the Bakersfield, California territory
• Adapt to remote, field, or in-office work as required

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns
• Drive customer satisfaction through meaningful interactions
• Complete required hands-on training at the Ashburn, VA training facility and field training center

Production Engineer

• Provide technical leadership within the team for AI security, product security, secure design, and security engineering work
• Plan, estimate, prioritize, and deliver engineering work while managing concurrent priorities
• Design, build, test, deploy, and troubleshoot production-ready security services, integrations, automation, and developer tooling
• Perform threat modeling and security architecture reviews for AI-enabled applications, services, APIs, data flows, agentic workflows, and supporting platforms
• Review code and designs for authentication, authorization, RBAC, input validation, data protection, logging, error handling, database access, and other security concerns
• Translate business needs, customer feedback, and security requirements into technical requirements, implementation plans, and measurable outcomes
• Recommend priorities and design or configuration decisions using data and risk context
• Work across engineering, product, platform, risk, and cybersecurity teams to resolve issues and drive actions to completion
• Identify process, tooling, and control gaps and implement improvements
• Contribute to design, code, security, observability, performance, and operational-readiness reviews
• Document technical decisions, operating procedures, support guidance, and lessons learned
• Help teammates through reviews, pairing, technical discussions, and documentation
• Assess risks associated with AI models, agents, prompts, RAG, MCP, tools, data sources, memory, and downstream actions
• Apply secure-by-design practices to AI-enabled systems
• Build or integrate automated safeguards, evaluation workflows, security tests, and monitoring
• Partner with developers to provide remediation guidance and validate security fixes

Senior Engineer – Production Security

General Counsel

• Defend arbitrations and lawsuits filed in New York and handle other first-party insurance defense matters
• Research laws and prepare legal briefs, opinions, and memoranda
• Render opinions on coverage, medical necessity/causation, damages, and value as requested by the Claims Department
• Prepare and handle arbitration submissions and examinations under oath
• Defend assigned matters by trial or dispositive hearing, as applicable
• Travel to trials, hearings, depositions, management meetings, and conferences as required

Associate Counsel, PIP

Supervisor

• Help set the direction of GEICO Marketing's transformation portfolio by assessing momentum, structural barriers, opportunities, options, and recommendations
• Conduct external benchmarking and trend analysis across brand and culture, marketing capabilities, change management, and emerging technologies
• Develop analytical insights and strategic recommendations for leadership decisions
• Support CMO strategic projects through analysis, narratives, and leadership content
• Partner with the Transformation Team on special projects, including Claude skill development
• Build the GEICO Academy to train marketers on GEICO marketing principles, priorities, businesses, and brand values
• Track capability gaps and establish paths, certifications, and skill tracking
• Define how brand strategy is reflected internally in marketer beliefs and behaviors
• Establish rituals and practices for sharing inspiration, best practices, trends, and work
• Create playbooks, templates, standards, and job aids
• Build surveys and readiness diagnostics
• Track adoption and behavior metrics, including usage, depth of use, sustained use, and leading indicators
• Pull, clean, and analyze tool telemetry, survey responses, and team-level data
• Maintain adoption reporting and dashboards for Marketing leadership and CMO-level reviews
• Interpret adoption data using pulse checks and listening sessions
• Maintain change saturation views across Marketing populations
• Run operating rhythms, including agendas, pre-reads, materials, notes, and decision logs
• Build status and progress materials for senior audiences
• Drive follow-through on leadership and working-session commitments

Supervisor, Transformation and Change Strategy

Systems Engineer

• Improve monitoring, observability and performance of deployed systems
• Design, deploy and manage OpenStack-based cloud environments
• Develop and maintain automation scripts and playbooks using Python, Ansible and GitHub Workflows
• Implement and optimize CI/CD pipelines for infrastructure and application delivery
• Support containerization initiatives, including Docker and Kubernetes
• Troubleshoot and resolve issues in cloud and automation workflows
• Collaborate with development, operations and security teams
• Share best practices and improve processes within and across teams
• Participate in on-call and operational support as needed
• Help drive GEICO's insurance business transformation toward engineering excellence
• Work with Distinguished Engineer and Staff Engineers to design, deploy and maintain OpenStack-based environments

Senior Systems Engineer

Insurance

• Lead, mentor, and inspire a team of associates to deliver exceptional customer service
• Guide team members in resolving complex customer inquiries and claims
• Develop team members' skills and support their growth
• Monitor and evaluate team performance using KPIs
• Improve efficiency, customer satisfaction, and retention
• Hold the team accountable for results, insurance-regulation compliance, and outstanding service
• Address escalated customer concerns
• Collaborate with leadership and cross-functional teams on process improvements
• Serve as a resource on insurance-related questions
• Provide mentorship and training to build industry knowledge

Customer Service Representative

Associate Relations Supervisor

Auto Damage Trainee – Field

AI Applied Research, Machine Learning Internship – PhD

Auto Damage Adjuster – Field

Auto Damage Adjuster – Field

Auto Damage Trainee – Field

Auto Damage Trainee – Field

Auto Damage Adjuster – Field

Auto Damage Trainee – Field

Senior Engineer – Production Security

Associate Counsel, PIP

Supervisor, Transformation and Change Strategy

Senior Systems Engineer

Insurance Unit Manager – Supervisor