Field Service Engineer
General Motors
Posted: 10/21/2026
Field Service Technician II
Verra Mobility
Posted: 10/21/2026
Field Service Engineer
Motorola Solutions
Posted: 10/21/2026
Biomedical Technician – Field Service
TRIMEDX
Posted: 10/21/2026
Field Service Technician
Veralto
Posted: 10/21/2026
Field Service Technician – Liquid Technologies
GEA Group
Posted: 10/21/2026Assembly
NETA IV Field Service Technician
Shermco Industries
Posted: 10/21/2026
Field Service Engineer III, LCMS
Thermo Fisher Scientific
Posted: 10/21/2026
Field Service Technician
Careers at Crown
Posted: 10/21/2026Field Service Technician
Careers at Crown
Posted: 10/21/2026
MedTech Field Service Technician – Mechanical
IQVIA
Posted: 10/21/2026MedTech Field Service Technician – Mechanical
IQVIA
Posted: 10/21/2026Field Service Technician
Careers at Crown
Posted: 10/21/2026
Field Service Technician, Level 1
Sunbelt Rentals, Inc.
Posted: 10/21/2026
Field Service Technician II
NCR Atleos
Posted: 10/21/2026
Field Engineering, Enterprise Networking SME
Computacenter
Posted: 10/21/2026
Field Service Engineer
TRUMPF North America
Posted: 10/21/2026
Field Engineering Internship – Heavy Civil
Ferrovial
Posted: 10/21/2026
Field Service Engineer
Agilent Technologies
Posted: 10/21/2026MedTech Field Service Technician, Mechanical
IQVIA
Posted: 10/21/2026Field Service Engineer
General MotorsPosted 10/21/2026full-timeAlbany • New York • United StatesJuniorMid-Level💰 $69,900 - $107,300 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive hands-on experience in Automotive Dealership Service Departments, with strong capabilities in vehicle diagnostics and repair. Proficient in providing specialized training and maintaining effective relationships with dealership management and GM teams.
Highest-signal resume keywords
Automotive Dealership Service ExperienceVehicle Diagnostic SkillsMS Office ProficiencyASE CertificationsCustomer Handling Skills
About the role
Key responsibilities & impact- Provide on-site professional automotive and business support to GM retail and wholesale communities
- Diagnose and direct repairs on customer vehicles to reduce repurchase progression and warranty expense
- Provide third-level on-site support for escalated automotive technical issues and dispatched cases
- Maintain relationships with District Manager Parts and Service, Regional Business Resource Managers, dealers, and GM business resource teams
- Support customers requesting vehicle repurchases and gather information on high-risk vehicles
- Review and improve dealer comeback processes and service readiness
- Review Preliminary Information bulletins and communicate authorized field-fix information
- Conduct ad hoc dealership training on Techline tools, applications, diagnostic tools, and equipment
- Resolve dealer concerns and Techline tool problems through closure
- Report dealership state of health and support technician recruitment and retention
- Build and maintain relationships with dealership management, especially service departments
- Develop relationships with GM national and regional service, quality, and engineering management
- Represent GM as a field resource and spokesperson for automotive technical product information
- Provide Field Product Reports to Vehicle/Powertrain Brand Quality Managers and GM Engineering
- Support Better Business Bureau arbitration hearings and legal cases such as lemon-law lawsuits
- Provide warranty waste-reduction suggestions to FSE Leadership and the BQM Team
- Cover recurring territory visits to dealerships in Albany, NY and the surrounding area
Requirements
What you’ll need- 2–5 years of extensive hands-on Automotive Dealership Service Department, vehicle diagnostic, or repair experience
- Valid driver’s license and clean driving record
- Proficiency with MS Office applications: Word, PowerPoint, Excel, and Outlook or equivalent email/calendar application
- Ability to manage, resolve, document, and close dispatch cases within the required timeframe
- Ability to work with minimal direction and self-train to maintain and increase skills
- Ability to create and provide specialized training
- Excellent communication and time-management skills
- Self-motivated with a proactive approach to meeting and exceeding customer expectations
- Must live in the Albany, NY territory or relocate to Albany, NY within a 50-mile radius
- Preferred: proficiency with Pico Scope
- Preferred: customer handling, support, sales, administrative, computer, or other relevant business skills
- Preferred: computer hardware setup, internet, and wireless communications experience
- Preferred ASE certifications: A1–A9 plus Master Technician; T1–T8 plus Master Technician; or L1, L2, and L3
- Preferred knowledge of LAN/WAN IT infrastructure
Benefits
Comp & perks- Bonus potential through an incentive pay program based on company performance, job level, and individual performance
- Medical, dental, and vision benefits
- Health Savings Account
- Flexible Spending Accounts
- Retirement savings plan
- Sickness and accident benefits
- Life insurance
- Paid vacation and holidays
- Tuition assistance programs
- Employee assistance program
- GM vehicle discounts
- Health and wellbeing benefit programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vehicle RepairDiagnostic ToolsTechline ToolsPico Scope ProficiencyWarranty Management
Soft Skills
Excellent CommunicationTime ManagementSelf-MotivatedProactive Approach
Tools & Technologies
MS Office ApplicationsComputer Hardware SetupInternet CommunicationsWireless Communications
Certifications & Qualifications
ASE A1–A9ASE Master TechnicianASE T1–T8ASE L1ASE L2ASE L3
Industry Keywords
Automotive Technical SupportDealer Comeback ProcessesField Product ReportsWarranty Waste ReductionLemon-Law Lawsuits