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Thermo Fisher ScientificPosted 10/21/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $44 - $55 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing, troubleshooting, and repairing complex analytical instruments, with strong diagnostic abilities and a commitment to customer satisfaction. Proficient in training customers on equipment operation and adhering to safety protocols and quality standards.
Highest-signal resume keywords
Bachelor's Degree In Electronics5+ Years Hands-On Technical ExperienceExpertise With Ultra-High Vacuum SystemsStrong Diagnostic And Problem-Solving AbilitiesProficiency With Microsoft Office Suite
About the role
Key responsibilities & impact- Install, maintain, and repair Chromatography and Mass Spectrometry equipment at customer laboratories
- Handle personal parts inventories and complete job tasks
- Complete service reports using service ticket management software
- Train customers in equipment and software
- Provide a communication link between customers and the company
- Attend factory-provided technical and service training on new products
- Work with Service and Sales teams
- Review customer data and run factory protocols to troubleshoot instrumentation
- Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs
- Travel up to 75% within the designated territory and up to 25% within the West Coast
Requirements
What you’ll need- Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field and 5+ years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments, or an advanced degree and 3+ years of experience
- Strong diagnostic and problem-solving abilities for hardware and software issues
- Expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems
- Ability to read and interpret technical documentation, schematics, and engineering drawings
- Experience documenting service activities and preparing detailed reports
- Ability to train and support customers with equipment operation
- Adherence to safety protocols and quality standards
- Demonstrated success in meeting customer satisfaction goals
- Excellent written and verbal customer service and communication skills
- Strong organizational and time management capabilities
- Ability to work independently
- Proficiency with Microsoft Office suite and service management software
- Physical ability to lift up to 50 lbs. and work in various laboratory environments
- Legally authorized to work in the United States without sponsorship now or in the future
- Ability to pass a comprehensive background check and drug screen
- Experience mentoring and training others preferred
Benefits
Comp & perks- Variable annual bonus based on company, team, and/or individual performance results
- National medical and dental plans
- National vision plan
- Health incentive programs
- Employee assistance and family support programs
- Commuter benefits
- Tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave
- Accident and life insurance
- Short- and long-term disability
- 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) with discounted company stock
- Professional growth and development opportunities
- Factory-provided technical and service training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation Of Chromatography EquipmentRepair Of Mass Spectrometry EquipmentTroubleshooting Hardware And Software IssuesReading Technical DocumentationDocumenting Service ActivitiesPreparing Detailed ReportsTraining Customers On Equipment OperationAdherence To Safety ProtocolsMeeting Customer Satisfaction GoalsMentoring And Training Others
Soft Skills
Excellent Written And Verbal Communication SkillsStrong Organizational SkillsTime Management CapabilitiesAbility To Work Independently
Tools & Technologies
Service Ticket Management SoftwareMicrosoft Office Suite
Industry Keywords
Complex Analytical InstrumentsElectro-Mechanical SystemsHigh Voltage ElectronicsLaboratory EnvironmentsCustomer Service