GitLab

Manager

• Manage the day-to-day work of a team of individual-contributor Renewals Managers/Associates
• Implement functional renewals plans and strategy into tactical processes for a book of business
• Maintain accurate renewals performance visibility in the CRM/renewals system for forecasting and reporting
• Deliver precise forecasting for the renewal segment, including churn and growth projections
• Partner with Sales, Customer Success, and Finance on renewals and expansion opportunities
• Resolve moderately complex renewal and team problems according to GitLab processes and policies
• Coach business acumen, including pricing, contract terms, whitespace, and expansion motions
• Make routine operational decisions and escalate blocked or higher-risk issues
• Guide prioritization and protect revenue and retention
• Maintain team alignment with Division and Company-wide priorities
• Set goals and performance expectations, drive accountability, monitor progress, and cascade information
• Remove blockers and streamline renewals workflows
• Identify talent gaps and provide candid, real-time feedback and coaching
• Address engagement and retention needs and foster open feedback
• Advise direct reports on career growth and task-level skills
• Coach behaviors aligned with GitLab's Operating Principles and high-performance culture
• Model and coach remote working best practices

Manager, Renewals

Software Engineer

• Set direction and long-range plans for the database platform in line with company strategy
• Own database capacity and availability outcomes for GitLab.com, and communicate database risk to senior leadership
• Lead and coach three Engineering Managers and develop Staff-plus engineers into leaders
• Drive cross-division technical decisions using data, partnering with Infrastructure, Product, Distribution, Support, Security, and FinOps
• Partner with Product to prioritize database platform investments and make infrastructure tradeoffs in the context of product outcomes
• Own the hiring plan, organization design, retention, and performance management for teams across regions
• Set quarterly objectives and key results and engineering key performance indicators for the stage, and manage the database infrastructure budget with FinOps
• Serve as an escalation point for database incidents, standardize effective processes, and keep the handbook current
• Lead the Database Excellence stage supporting GitLab.com, self-managed GitLab, and GitLab Dedicated
• Guide long-range platform decisions and contribute to GitLab’s company-wide datastore strategy, including Cells partitioning

Director of Engineering – Database Excellence

DevOps Engineer

• Set and continuously refine the go-forward technical direction for CI, CD, Plan, and source code experiences.
• Partner directly with the VP of Engineering on planning, technical investment, and engineering priorities.
• Translate company-wide productivity, quality, and AI-native engineering goals into technical direction and iterative roadmaps for Core DevOps.
• Define measurable quality standards for availability, p95 and p99 latency, pipeline success rate, test reliability, data correctness, and defect escape rate.
• Identify systemic technical risks and drive prioritized plans to retire them.
• Lead complex design decisions through code, prototypes, and proofs of concept.
• Drive convergence on shared patterns, libraries, and paved paths.
• Design incremental migration, dual-run, rollback, and deprecation strategies for long-lived systems.
• Adopt AI platform capabilities into Core DevOps and feed requirements back to the AI organization.
• Serve as escalation point for complex or contested technical decisions.
• Review critical-path designs and merge requests, using reviews to teach.
• Ensure designs work across GitLab.com, GitLab Dedicated, and Self-Managed deployments while respecting multi-tenant, compliance, and data-governance boundaries.
• Partner with Infrastructure, Security, and SRE on observability, debuggability, and graceful failure modes.
• Communicate architectural constraints and opportunities to Product through roadmap terms.
• Write design documents, architecture narratives, and decision records.
• Grow Principal and Staff Engineers and contribute to the senior technical hiring bar.
• Participate in the Incident Management on-call rotation and complete Interview Training for technical interviewing.

Distinguished Engineer, Core DevOps

Security Engineer

• Partner with engineering and product leadership across GitLab to anticipate security problems
• Lead security architecture and design work for strategic initiatives and direct cross-functional delivery teams
• Identify, assess, and prioritize systemic security risks
• Act as Security Owner for high-priority Product Security Risk Register items and co-execute remediation
• Codify security decisions into reusable guardrails, standards, design patterns, skills, and threat models for developer and AI coding workflows
• Build proofs of concept and prototypes to unblock engineering teams
• Conduct security architecture reviews for large or strategic projects
• Coordinate with Application Security to prioritize comprehensive review coverage
• Threat model new and existing systems and establish reusable threat-modeling patterns
• Work with Security Research to explore unknown architectural risks
• Anticipate emerging security challenges and propose architectural responses
• Mentor security engineers and represent security architecture to engineering audiences

Staff Product Security Architect

Security Analyst

• Triage incoming bug bounty reports by reviewing quality, validating findings, assessing impact, identifying duplicates, and routing reports
• Triage vulnerabilities from vulnerability management activities and track them through assessment, remediation, and closure
• Work with PSIRT engineers and development teams to gather technical details, reproduce issues, and clarify affected products, versions, and configurations
• Support severity assessment using CVE, CVSS, CWE, and OWASP frameworks and terminology
• Communicate with security researchers involved in coordinated vulnerability disclosure and bug bounty programs
• Prepare information for CVE assignment and maintain accurate records as a CVE Numbering Authority
• Represent GitLab as an acting CNA representative in CVE-related discussions and operations
• Draft and coordinate customer-facing communications about vulnerabilities, fixes, mitigations, and releases
• Maintain issue records, timelines, researcher communications, remediation status, and follow-up actions
• Monitor queues and operational metrics to identify trends, aging items, recurring issues, and improvement opportunities
• Create and improve runbooks, procedures, templates, and documentation
• Participate in incident handoffs, root cause analysis documentation, lessons-learned activities, and product security reviews
• Build expertise in PSIRT, bug bounty, vulnerability management, and coordinated vulnerability disclosure

Intermediate Security Analyst, Vulnerability Operations

Developer Relations

• Deeply understand GitLab's platform, especially its AI agent capabilities, and identify productive real-world use cases
• Create videos, blog posts, presentations, and social clips demonstrating GitLab use cases in the user interface and terminal
• Script, record, and edit product walkthroughs and demos
• Collaborate with GitLab's video team on longer or higher-production pieces
• Deliver product demos and participate in analyst briefings
• Engage customers through webinars, customer meetings, and other conversations
• Participate in developer communities through forums, Discord, social platforms, newsletters, and events
• Answer technical questions from the sales team
• Partner with support, sales, and product on developer-facing educational content
• Share product feedback with product teams and test new features
• Contribute to technical research and analysis of the developer tools landscape
• Travel up to 20% for events and customer meetings

Senior Developer Advocate

Account Executive

• The posting provides no substantive responsibilities; the Responsibilities section contains only “TEXT”
• Future opportunity to build GitLab’s talent pipeline for work on its AI-powered DevSecOps platform
• Collaborate in GitLab’s remote, high-performance culture and incorporate AI into daily workflows

Strategic Account Executive

Operations

• Mature the Professional Services operating cadence, including forecasting and planning alignment, business reviews, performance reporting, and executive readouts
• Establish connected capacity, utilization, and resource management practices across billable and non-billable roles, including skill-based staffing and hiring planning
• Improve visibility and deliver insights into project economics, including rate cards, fully loaded costs, burden rates, project margin, fixed-fee budgets, utilization, and revenue recognition
• Partner with Finance, Sales, Customer Success, CX Engineering, Solutions Architecture, and Delivery to improve PSA, time-tracking, CRM, reporting, and related tooling
• Define requirements and lead process improvements, automations, and efficiency drivers across Professional Services, Operations, and newly integrated services teams
• Improve go-to-market alignment by tracking PS attach, connecting PS planning to account and renewal timelines, and enabling earlier PS involvement in deal strategy and account planning
• Partner cross-functionally to improve service catalog, pricing and packaging, SKU governance, and partner or channel delivery models
• Document processes, clarify roles and decision rights, and partner with Analytics to build self-service reporting that reduces dependencies of PS leadership for day-to-day execution
• Report to the Director of Customer Experience Operations and serve as a strategic and hands-on partner to Professional Services leadership

Staff Professional Services Operations Manager

• Manage a pipeline of commercial agreements across varying levels of complexity and stakeholder needs
• Draft and review subscription agreements, artificial intelligence terms, regulatory annexes, professional services agreements, non-disclosure agreements, and related commercial documents
• Negotiate contract terms directly with customer counterparts to support deal progress and protect GitLab's legal and business interests
• Collaborate with sales teams and internal stakeholders to provide clear, timely guidance throughout the deal cycle
• Assess contractual risk and translate legal issues into practical options and recommendations for the business
• Create practical guidance that helps sales team members understand and navigate contract terms
• Improve team playbooks, templates, and process documentation to support consistent, scalable contracting practices
• Report to the Director of Legal

Senior Contracts Manager, EMEA

• Set technical direction for GitLab Dedicated, shaping architecture and platform strategy as we scale a growing fleet of isolated, single-tenant environments
• Lead platform transformations across resilience, failover, tenant orchestration, change management, self-service tooling, and platform integrations
• Drive scalable, modular architecture aligned with GitLab’s broader Cells strategy while preserving security, isolation, and compliance requirements
• Strengthen service ownership and operational maturity, helping engineering teams build, operate, and improve the production systems they own
• Identify and address systemic reliability and scalability risks using production signals, incident patterns, and architectural insight
• Establish reusable platform patterns and automation that reduce operational toil and allow Dedicated to scale efficiently
• Lead complex technical decisions across teams, balancing reliability, security, cost, maintainability, and customer needs
• Advance engineering excellence through architectural leadership, mentorship, and influence with senior engineers and engineering leaders

Principal Site Reliability Engineer, Platform Engineering

IT Support

• Design and evolve GitLab's internal systems so they integrate, perform, and scale for a rapidly growing business
• Apply business, application, data, and technology architecture lenses, with AI considered across each
• Map business processes and capabilities to systems, owners, and systems of record
• Architect end-to-end processes spanning product introduction, CPQ, quote-to-cash, billing, revenue recognition, renewals, record-to-report, and customer service
• Redesign workflows and determine appropriate use of AI agents, deterministic automation, and human involvement
• Produce high-level designs and patterns for Salesforce, NetSuite, Zuora, Zendesk, Workato, and other core platforms
• Design maintainable, supportable integrations with observability, error handling, runbooks, and realistic total cost of ownership
• Review application changes, data model changes, and third-party package additions
• Run quarterly platform health checks and publish reports on capacity, limits, trends, and ownership
• Architect operational and analytical data flows, including AI retrieval and grounding, APIs, events, pipelines, warehouse models, and reverse ETL
• Design privacy, residency, SOX, security, data access, and AI data-handling controls
• Establish integration and data contracts between systems
• Define platform, integration, identity, access management, secrets-handling, and AI-agent interface patterns
• Collaborate with Infrastructure, Security, enterprise AI, Data, Applications, Integration, and RPA teams on reliability, security, governance, and scale
• Produce target-state architectures, decision records, reference patterns, and build-ready high-level designs
• Co-author designs with engineering teams and support them through implementation
• Resolve complex technical problems, build proofs of concept, and root-cause production issues
• Maintain technical-debt inventories and drive remediation through projects, upgrades, and migrations
• Review architecture as a member of the Architecture Review Board

Staff Enterprise Architect

• Perform discovery with account teams or customers to understand current state, constraints, and desired business outcomes
• Identify standard and custom services aligned to customer outcomes
• Build custom-scoped services engagement proposals for strategic customers
• Explain technical solution proposals, GitLab Services value proposition, offerings, methodologies, packaged solutions, and commercial terms
• Guide account teams through governing legal agreements and coach Account Executives on consulting and education services quotes/orders
• Coordinate closing processes and staffing requirements with Professional Services Operations
• Handle standard objections related to price and DIY implementations
• Update quarterly bookings forecasts weekly using Salesforce/Clari
• Identify and communicate risks to Account Executives and Engagement Manager leadership
• Build relationships with Account Executives, Customer Success Managers, and Solutions Architects
• Join sales leadership forecast calls to report on Services Forecast and identify accounts for services attachment
• Respond to customer and Account Executive questions and requests
• Establish mentorship with a more senior Engagement Manager and set up an individual development plan
• Communicate customer behavior trends to the Practice Management team

Engagement Manager – French Speaking

• Lead, coach, and develop Renewal Managers, building a high-accountability, high-trust culture
• Own the Public Sector renewal operating rhythm and improve forecast accuracy across retention, contraction, churn, expansion, timing, and confidence
• Run a consistent weekly forecast process from individual contributor updates through Public Sector leadership and executive forecast reviews
• Maintain a forward-looking view of material renewal risks, with a business reason, mitigation plan, directly responsible individual, timeline, and escalation path for each
• Lead Public Sector risk reviews and cross-functional action plans
• Distinguish churn and contraction from migration, consolidation, timing, procurement, data-quality, and customer-coverage issues
• Improve renewal playbooks, data quality, reporting, systems, automation, and process adoption with Renewals Operations and adjacent operations teams
• Own workforce planning, coverage, territory, role-progression, and leadership plans for the Public Sector Renewal Manager team
• Clarify decision rights and handoffs across the customer lifecycle while keeping Renewal Managers accountable for the commercial renewal motion
• Partner with Sales, Customer Success, Solutions Architecture, Finance, Legal, Deal Desk, Product, Operations, and channel partners to drive durable renewals

Senior Manager, Public Sector Renewals

Backend Engineer

• Build and evolve reusable backend platforms and tooling for performance testing and analysis
• Create self-service workflows, documentation, templates, diagnostics, and artificial intelligence skills that reduce the need for bespoke support
• Use development practices that apply artificial intelligence to accelerate implementation, testing, debugging, and technical documentation
• Influence engineering teams to make performance testing part of normal development and release preparation
• Turn early hands-on engagements into generalized capabilities that many teams can adopt independently
• Provide technical expertise for difficult performance questions, tooling enhancements, and new platform capabilities
• Enable modular feature teams, including Orbit and Artifact Registry, to run performance testing through their own development and continuous integration workflows
• Improve performance results, reporting, and trend visibility so teams can make informed decisions from their own evidence
• Establish documentation, templates, and guidance needed to expand self-service adoption across research and development

Senior Backend Engineer, Platform Enablement

• Lead the technical design and delivery of backend initiatives spanning teams
• Identify and remove systemic bottlenecks across product and infrastructure groups
• Drive modular backend, service, data, and platform architecture
• Modernize the monolith and legacy backends while preventing fragmentation and service sprawl
• Define and improve standards for APIs, contracts, compatibility, schema evolution, testing, security, performance, observability, operability, and maintainability
• Establish patterns for dependency management, data ownership, eventing, failure isolation, service maturity, and operational documentation
• Establish Go service patterns and Kubernetes operating practices
• Guide Rust adoption where it addresses systems, security, performance, or supply-chain needs
• Participate in on-call and incident response and serve as a technical escalation point during complex incidents
• Partner with Product and Engineering leadership on platform roadmap decisions and investment trade-offs
• Mentor Senior and Intermediate engineers, reduce technical debt, build reusable patterns, and lead adoption of AI-assisted and agentic workflows with quality, security, privacy, and operational guardrails
• Collaborate with Product, Frontend, Infrastructure, Security, Data, Engineering Managers, and engineers across product groups