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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in donor operations management, including compliance with FDA-approved SOPs, OSHA, and CLIA regulations. Proficient in phlebotomy, donor processing, and team leadership within a high-volume medical environment.
Highest-signal resume keywords
Phlebotomy CertificationDonor Processing ExperienceOperational ComplianceTeam LeadershipBilingual Communication
About the role
Key responsibilities & impact- Serve as acting leader in the Center Manager’s absence
- Perform all tasks within the plasma center, including production employee duties and donor-flow supervision
- Oversee donor operations and supervise operation supervisors and donor center staff
- Coordinate staffing, task assignments, breaks, and team coaching
- Create employee schedules around donor cycles
- Monitor and adjust inventory levels and submit vendor orders
- Report center irregularities and provide corrective action plans
- Execute daily operational plans to achieve throughput, quality, and productivity targets
- Partner with the Center Manager and Quality team to resolve deviations and operational concerns
- Monitor donor flow and address delays or service issues
- Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
- Supervise donor selection, plasma collection, and manufacturing records
- Ensure accurate documentation and timely reports
- Maintain facility cleanliness and equipment condition
- Assist with control of center donor funds
- Participate in onboarding, training, and cross-training staff
- Maintain communication with other service areas regarding documentation and quality
- Promote safety, teamwork, and accountability
- Report unsafe situations or conditions
- May be trained to repair plasma center equipment
- Assist the Center Manager with tasks supporting company objectives
Requirements
What you’ll need- High school diploma or GED
- Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
- CPR Certified
- Typically 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
- Demonstrated proficiency handling difficult situations
- Proficient in speaking and writing English, with legible handwriting
- Bilingual skills where applicable
- Ability to understand, explain, and follow SOPs and protocols
- Ability to work flexible schedules to meet business needs
- Ability to work in a highly regulated, operations-intensive, high-volume medical business
- Ability to meet physical and occupational demands, including standing, bending, hand movements, lifting, hearing, vision, and exposure to biological fluids and cold temperatures
Benefits
Comp & perks- Equal employment opportunities without regard to protected characteristics
- Required training sessions and staff meetings
- Personal protective equipment provided/required, including protective eyewear, garments, gloves, and cold gear
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Plasma ProcessingSOP UnderstandingInventory ManagementDocumentation AccuracyQuality Control
Soft Skills
Team CoachingProblem SolvingCommunicationAdaptabilitySafety Promotion
Certifications & Qualifications
Phlebotomist CertificationDonor Center Technician CertificationPlasma Processor CertificationDesignated Trainer CertificationCPR Certification
Industry Keywords
FDA RegulationsOSHA ComplianceCLIA StandardsCGMPHigh-Volume Medical Operations