Erie Insurance Group

Claims Supervisor

Erie Insurance Group
Posted 10/20/2026full-timeCanton • Ohio • United StatesJuniorMid-Level💰 $88,693 - $141,678 per yearWebsite
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Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in claims management, including supervising and training claims personnel, overseeing claims operations, and ensuring compliance with statutory laws. Proficient in performance assessments, employee development, and handling complex claims inquiries.

Highest-signal resume keywords
Claims ManagementLeadership ExperienceAssociate In Claims (AIC) DesignationEstimating Software ProficiencyStatutory Law Knowledge

About the role

Key responsibilities & impact
  • Supervise, train, and monitor assigned claims adjusters and other claims personnel
  • Assist Claims Leadership in overseeing and handling claims
  • Manage overall operations of the designated area of authority
  • Interview, hire, train, and direct personnel
  • Prepare and conduct performance assessments, coordinate discipline, and oversee employee development
  • Regularly review claims and adjusters’ files for coverage and adequate reserves
  • Answer claims questions, review claim correspondence, and counsel on further action
  • Resolve coverage and unusual questions within designated authority and conduct related research
  • Maintain and apply working knowledge of adjusters’ files and statutory laws
  • Recommend and participate in developing and evaluating claims procedures with the Claims Manager
  • Handle claim complaints and inquiries
  • Assist the Claims Manager and act on the manager’s behalf as necessary
  • Direct processing of legal papers served upon ERIE involving claims actions and direct outside legal counsel activities
  • Assist with trial preparation and attend pre-trial functions and trials as necessary
  • Review reports, payments, and buyer information; negotiate with salvage auctions and salvage yards when required
  • Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes
  • Serve on the Catastrophe Team and travel on short notice as required

Requirements

What you’ll need
  • High school diploma or equivalent and six years of claims-related experience required; or Associate degree and four years of claims-related experience required; or Bachelor’s degree and two years of claims-related experience required
  • Appropriate license(s) as required by applicable state(s), including ability to secure and maintain dual or multiple licenses as business needs require
  • Valid driver’s license required
  • Experience using estimating software preferred
  • Experience in a leadership role preferred
  • Completion of Associate in Claims (AIC) designation preferred
  • Use of Personal Protective Equipment (PPE) required
  • Regular and predictable attendance required
  • Regular and predictable onsite presence may be an essential job function
  • Ability to serve on the Catastrophe Team, including short-notice travel to other locations for periods exceeding two consecutive weeks

Benefits

Comp & perks
  • Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
  • Low contributions to medical and prescription premiums; employer currently pays up to 97% of employees’ monthly premium costs
  • Traditional pension plan; full-time employees vested after five years of service
  • 401(k) with up to 4% contribution match
  • Paid vacation, personal days, sick days, bereavement days, and parental leave
  • Tuition reimbursement program for higher education and industry designations
  • Company-paid basic life insurance
  • Short- and long-term disability insurance
  • Orthodontic coverage for children and adults
  • Adoption assistance
  • Fertility and infertility coverage
  • Well-being programs
  • Paid volunteer hours for community service
  • Dollar-for-dollar matching of charitable gifts each year
  • Position may be eligible for an annual bonus payment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Claims Operations ManagementPerformance AssessmentEmployee DevelopmentClaims ReviewLegal Document ProcessingNegotiation SkillsResearch SkillsCatastrophe Team ParticipationPPE UsageClaims Procedure Development
Soft Skills
Supervisory SkillsTraining SkillsCommunication SkillsProblem-Solving SkillsInterpersonal Skills
Tools & Technologies
Estimating SoftwareClaims Management Software
Certifications & Qualifications
High School DiplomaAssociate DegreeBachelor's DegreeValid Driver's LicenseClaims License(s)Associate In Claims (AIC)
Industry Keywords
Claims AdjusterClaims PersonnelCoverage ReviewReserve ManagementLegal Counsel CoordinationTrial PreparationSalvage NegotiationEmployee DisciplineOnsite PresencePredictable Attendance