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Erie Insurance GroupPosted 10/20/2026full-timeRochester • New York • United StatesJuniorMid-Level💰 $88,693 - $141,678 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims management, including supervising and training claims personnel, conducting performance assessments, and resolving complex coverage issues. Proficient in applying statutory laws and developing claims procedures while maintaining operational efficiency.
Highest-signal resume keywords
Claims ManagementLeadership ExperienceAssociate In Claims (AIC) DesignationEstimating Software ProficiencyStatutory Law Knowledge
About the role
Key responsibilities & impact- Supervise, train, and monitor assigned claims adjusters and other claims personnel
- Assist Claims Leadership in overseeing and handling claims
- Manage operations within the designated area of authority
- Interview, hire, train, direct, and develop personnel
- Prepare and conduct performance assessments; coordinate discipline and employee development
- Regularly review claims and adjusters’ files for coverage and adequate reserves
- Answer claims questions, review correspondence, provide counsel, and take necessary action
- Resolve coverage and unusual questions within designated authority and conduct related research
- Maintain and apply knowledge of adjusters’ files and statutory laws
- Recommend and participate in developing and evaluating claims procedures with the Claims Manager
- Handle claim complaints and inquiries
- Assist the Claims Manager and act on the manager’s behalf as necessary
- Direct processing of legal papers served upon ERIE involving claims actions and direct outside legal counsel
- Assist with trial preparation and attend pre-trial functions and trials as necessary
- Review reports, payments, and buyer information; negotiate with salvage auctions and salvage yards when required
- Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes
- Serve on the Catastrophe Team, including possible short-notice travel to other locations for more than two consecutive weeks
Requirements
What you’ll need- High school diploma or equivalent and six years of claims related experience required; or Associate degree and four years of claims related experience required; or Bachelor’s degree and two years of claims related experience required
- Experience using estimating software preferred
- Experience in a leadership role preferred
- Completion of Associate in Claims (AIC) designation preferred
- Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require
- Valid driver’s license required
- Must reside within a reasonable driving distance to an Erie Insurance claims office
- Must be able to serve on the Catastrophe Team, including possible short-notice travel to other locations for periods exceeding two consecutive weeks
- Use of Personal Protective Equipment (PPE) is required
- Regular and predictable attendance is required
- Manual keying/data entry/computer use often (20–50%)
- Occasional driving (<20%)
Benefits
Comp & perks- Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
- Low contributions to medical and prescription premiums; Erie currently pays up to 97% of employees’ monthly premium costs
- Traditional pension plan; full-time employees are vested after five years of service
- 401(k) with up to 4% contribution match
- Paid vacation, personal days, sick days, bereavement days, and parental leave
- Tuition reimbursement program for higher education and industry designations
- Company-paid basic life insurance
- Short- and long-term disability insurance
- Orthodontic coverage for children and adults
- Adoption assistance
- Fertility and infertility coverage
- Well-being programs
- Paid volunteer hours for community service
- Dollar-for-dollar matching of charitable gifts each year
- Annual bonus payment may be available
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdjustingPerformance AssessmentData EntryLegal Document ProcessingNegotiation Skills
Soft Skills
Training and DevelopmentProblem SolvingCommunication Skills
Tools & Technologies
Estimating SoftwarePersonal Protective Equipment (PPE)
Certifications & Qualifications
Associate In Claims (AIC)Valid Driver's License
Industry Keywords
Claims ProceduresCatastrophe TeamCoverage IssuesClaims LeadershipEmployee Development