Access Services Supervisor
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University of Arkansas SystemCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing patient access operations, including scheduling, registration, and compliance within healthcare environments. Proven ability to lead teams, perform audits, and manage workflows effectively.
Highest-signal resume keywords
Patient Access Operations ManagementLeadership ExperienceEPIC System ProficiencyHealthcare Compliance KnowledgeWorkflow Auditing
About the role
Key responsibilities & impact- Oversee patient access operations in a healthcare facility
- Supervise access services staff
- Oversee patient check-in/check-out, scheduling, registration, patient portals, online/e-requests, EPIC work queues, and physician referrals
- Assist with testing, managing, and monitoring workflows within UAMS electronic systems
- Assume manager responsibilities during the manager's absence
- Educate staff on scheduling requirements, physician templates, payer requirements, government rules, compliance, registration, and customer service
- Perform regular audits to ensure productivity, quality, and compliance
- Report findings and work with the administrative team to develop corrective action plans
- Perform other duties as needed
Requirements
What you’ll need- High School diploma, GED, or formal educational equivalent
- Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment
- Persons must have proof of legal authority to work in the United States on the first day of employment
- Leadership or supervisory experience preferred
- Bachelor's Degree in Business, Healthcare, or a related field preferred
- Three (3) years of experience in registration, billing, or scheduling in a healthcare environment preferred
- Ability to supervise patient access workflows including check-in/check-out, scheduling, registration, patient portals, online/e-requests, EPIC work queues, and physician referrals
- Knowledge of scheduling requirements, physician templates, payer requirements, and government rules and regulations
- Ability to perform audits for productivity, quality, and compliance
- Required to provide a resume and list of three professional references
- Subject to pre-employment screening, including annual TB screening and criminal background check
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
- Annual TB Screening
- Criminal Background Check
- Drug testing and/or education verification as part of pre-employment screening
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-In/Check-OutSchedulingRegistrationBillingAuditingWorkflow ManagementElectronic Health RecordsPatient PortalsOnline/E-RequestsPhysician Referrals
Soft Skills
Staff SupervisionCustomer ServiceCommunication
Tools & Technologies
UAMS Electronic SystemsEPIC
Industry Keywords
HealthcarePayer RequirementsGovernment RegulationsComplianceQuality Assurance