GXO Logistics, Inc.

Operations

• Oversee daily management of operations supporting national returns processing and outbound order preparation for a multichannel distribution center
• Supervise, motivate, coach and train warehouse associates
• Implement performance improvement strategies when needed
• Oversee equipment and coordinate maintenance needs
• Handle inventory control processes
• Drive quality operations through Lean methodologies
• Create and monitor KPIs against targets
• Lead the organization to meet or exceed KPIs
• Ensure picking and putaway activities meet operational needs
• Lead operations supporting value-added service and outbound packing to meet or exceed lead-time requirements
• Initiate and facilitate projects improving safety, quality, delivery, cost and employee morale
• Provide leadership, guidance and education while ensuring organizational policies and procedures are understood and followed

Senior Operations Manager – 1st Shift

• Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise
• Handle incoming customer calls in line with SLA requirements
• Manage customer incident calls and emails from initial contact through resolution
• Maintain accurate and up-to-date records, spreadsheets, and documentation
• Rebook customer orders and provide updates via phone or text message
• Follow operational procedures and report incidents of non-compliance

Operations Planning Coordinator

• Oversee the activities of the department and its instructors in training Operations team members
• Maintain Kronos time records for direct reports
• Attend and audit new hire classes
• Follow up with department supervisors on customer satisfaction
• Handle Quality Management System (QMS) floor training using Floor Training Tracker
• Conduct needs assessments with department supervisors
• Evaluate training materials and recommend improvements
• Serve as a training instructor when necessary
• Generate special reports from the Employee Training Database and timekeeping system
• Organize, execute, file and store training records
• Enter paper records into the electronic database to ensure compliance with the Records Retention Matrix
• Generate and distribute required training rosters and sign-off sheets
• Ensure compliance with QMS training requirements
• Maintain the organizational structure in the Employee Training Database, including employees, roles and associated QMS training requirements

Operations Training Supervisor – 1st Shift

Analyst

• Prepare operational analyses of services, projects or general business functions
• Maintain databases; extract information and develop metrics and scorecards to measure and improve overall performance
• Research operations, including performance and productivity data, error rates and root causes
• Review reports to identify operational issues across departments
• Prepare reports, graphs, charts, presentations and other documents to support analyses
• Utilize systems and software to develop and maintain reporting tools supporting business decisions
• Perform supplier and location waste walks to generate cost-saving ideas for the pipeline

Material Planning Analyst – Weekend 1st Shift

Administration

• Deliver high-quality service collaboratively with team members and share knowledge and expertise
• Handle incoming customer calls in line with SLA requirements
• Manage customer incident calls and emails from initial contact through resolution
• Maintain accurate and up-to-date records, spreadsheets, and documentation
• Rebook customer orders and provide updates via phone or text message
• Follow operational procedures and report incidents of non-compliance

Transport Administrator

Manager

• Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users
• Set direction and operational priorities while ensuring day-to-day performance and continuous improvement
• Develop organizational capability through succession planning and talent development
• Own onsite customer relationships and performance as the GXO representative
• Lead major customer projects, initiatives and escalations
• Monitor KPIs and participate in daily error calls
• Identify root causes of variances and implement corrective actions
• Lead Lean, Kaizen and automation initiatives
• Lead system, automation and process transformation initiatives and ensure adoption of digital solutions
• Analyze account financial models and identify cost optimization opportunities
• Partner with internal stakeholders to deliver customer commitments and GXO objectives
• Contribute to site-wide management and strategic planning as a member of the Site Management Team

Business Support Manager II

• Provide comprehensive operational support and data-driven insights to optimize logistics performance within GXO's NASA (North America/South America) operations
• Analyze weekly and monthly operational metrics through the Project Beacon program
• Attend weekly site business reviews to ensure accurate communication and reporting to the customer
• Lead monthly business review meetings with the customer and track actions to completion
• Communicate weekly site business review compliance status
• Maintain and review the Project Beacon dashboard and other automated tracking tools
• Maintain site action tracking through the Project Beacon dashboard
• Report monthly Logiscore performance in monthly business reviews
• Partner weekly with the Project Manager to ensure accuracy of internal and customer-facing meetings
• Update processes within the scope of work, including SWI for the Project Beacon program
• Collaborate with site leaders to ensure accuracy, add or remove sites as needed, and update leadership and escalation paths
• Facilitate preparation of Weekly Business Review and Monthly Business Review decks
• Identify and address causes of gaps in metric reporting for internal and external leadership
• Assist in preparation for the GXO Leadership Conference

Operations PMO Analyst – 1st Shift

Clerk

• Process orders and maintain inventory in a Warehouse Management System (WMS)
• Perform data entry tasks
• Research and correct transaction errors
• Handle domestic and international shipping documents
• Work Monday–Friday on multiple shifts: 6:00am–4:30pm and 3:00pm–11:30pm
• Perform duties outside normal responsibilities as needed

Clerk – Multiple Shift

• Process orders and maintain inventory in a Warehouse Management System (WMS)
• Perform data entry tasks
• Research and correct transaction errors
• Handle domestic and international shipping documents
• Support smooth warehouse operations through attention to detail and accurate transaction processing
• Perform duties outside normal responsibilities as needed

Recruitment

• Generate accurate and timely offer letters in alignment with company policies and compensation guidelines
• Collaborate with recruiters and HR partners to ensure offer details are complete and compliant
• Maintain templates and documentation supporting consistency and compliance across offer letters
• Facilitate onboarding activities for new hires and complete required documentation and system entries
• Partner with recruiters to troubleshoot onboarding issues
• Monitor onboarding progress and follow up on outstanding tasks or documentation
• Manage the conversion of contingent workers to full-time employees
• Coordinate with recruiters, hiring managers, and HR to ensure compliance and visibility
• Maintain accurate records and documentation in the applicant tracking system and other HR platforms
• Identify process improvement opportunities and contribute to SOPs and training materials
• Ensure compliance with internal policies, employment laws, and data privacy regulations

Specialist, Talent Acquisition Operations – SNE

Supervisor

• Oversee the EHS team to ensure compliance with all EHS regulations
• Provide elevated support to the EHS team and ensure EHS compliance
• Maintain, coordinate and communicate EHS processes and procedures
• Review, administer, maintain and ensure compliance with company policies and state and federal regulations
• Conduct on-site audits of facility requirements related to EHS programs and initiatives
• Review, research, develop and communicate EHS programs and solutions initiatives
• Develop action plans as necessary
• Lead safety meetings, training and continuing education
• Help achieve company and customer objectives

Supervisor, EHS – 1st Shift

Inventory Specialist

• Maintain accurate inventory counts
• Ensure quality assurance processes and procedures are followed
• Perform product counts
• Stage materials within designated areas
• Operate necessary warehouse equipment and tools
• Use a warehouse management system to maintain appropriate work documents
• Work Friday–Sunday night shifts from 5:30pm to 6:00am
• Perform additional duties outside normal responsibilities as needed

Operator

• Operate powered industrial lift trucks and order pickers to push, pull, lift, stack or move products, equipment and materials
• Use a handheld scanner with a high degree of accuracy
• Load and unload trailers as needed
• Adhere to the 7S program and maintain a clean environment
• Demonstrate commitment to process excellence
• Apply the Supply Chain quality policy
• Perform inbound receiving processes
• Work day or night shifts according to the assigned schedule

PIT Operator

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate with leadership, team members and other departments
• Implement continuous improvement action plans
• Maintain a clean environment
• Work the 2nd shift, Monday–Friday, 3:00pm–11:30pm

Warehouse Operations Supervisor – 2nd Shift

Product Manager

• Define and implement products and features for GXO Logistics’ Smart Suite and other Business Unit applications
• Lead Smart Suite application suite product strategy and vision using internal and external analysis
• Determine integration opportunities between Smart Suite and other Business Unit applications
• Define product roadmaps based on team strategy, vision, and business requests
• Develop business requirements and user stories for product specifications and architecture
• Prioritize trade-offs among customer experience, performance, and operational support load
• Build internal and external buy-in for the Smart Suite vision
• Lead cross-functional product and feature launches with executives, engineering, design, marketing, and product management teams
• Identify and resolve strategic issues affecting strategic, financial, and technical goals
• Analyze competitors, customers, and product metrics to determine features that drive engagement and usage
• Define and research product success metrics
• Travel locally between distribution sites and offices; international travel may be required, with expected travel of 25% to 50%

Senior Operations Manager – 1st Shift

Operations Planning Coordinator

Operations Training Supervisor – 1st Shift

Material Planning Analyst – Weekend 1st Shift

Transport Administrator

Business Support Manager II

Operations PMO Analyst – 1st Shift

Clerk – Multiple Shift

Clerk – Multiple Shift

Specialist, Talent Acquisition Operations – SNE

Supervisor, EHS – 1st Shift

Inventory Specialist

PIT Operator

Warehouse Operations Supervisor – 2nd Shift

Director, Product Management