HCF Australia

Product Designer

• Translate member needs and business objectives into simple, intuitive digital experiences
• Create wireframes, prototypes and high-fidelity designs using Figma
• Collaborate with product, technology, content, brand and business teams
• Conduct and facilitate user research and usability testing
• Contribute to and work within the evolving design system
• Champion accessibility and ensure designs meet WCAG standards
• Use analytics and research to inform design decisions and measure impact
• Advocate for human-centred design across the squad and wider teams
• Design and improve member journeys for understanding cover, managing claims and finding a provider

Digital Product Designer

Payroll

• Process fortnightly and monthly payrolls accurately and within deadlines
• Manage payroll queries and provide timely, high-quality customer service to employees
• Prepare monthly payroll reports and reconciliations and support month-end and year-end processing
• Manage PAYG, payroll tax and superannuation obligations
• Process new starters, terminations, leave entitlements and superannuation choice funds
• Interpret and apply relevant awards, EBAs and Australian payroll legislation
• Resolve payroll issues, including overpayments and recovery processes
• Liaise with the ATO and other relevant stakeholders when required
• Work closely with People & Culture and HR Systems teams to maintain accurate employee information
• Support payroll system changes, upgrades and implementations, including Preceda system administration
• Identify opportunities to improve payroll processes, controls and ways of working

Senior Payroll Officer

Account Manager

• Deliver business development initiatives aligned with organisational priorities
• Identify partnership, service and market opportunities using customer, competitor and industry insights
• Develop business cases and implementation plans for new products, services and operating models
• Build strong relationships and influence internal teams, external partners, suppliers and industry stakeholders
• Establish governance and performance measures to track delivery, risks and outcomes
• Prepare commercial analysis and recommendations for senior stakeholders
• Support partner agreements and coordinate projects across multiple workstreams
• Drive innovation, continuous improvement and operational efficiency
• Work across internal teams and external partners to strengthen the medical network, improve member outcomes and enhance commercial, operational and service performance
• Develop new opportunities, assess market and stakeholder needs, support program design, and establish delivery and governance frameworks for the primary health network group

Medical Network Account Manager

Risk

• Deliver HCF's Line 2 Risk Assurance program
• Provide independent assurance that key risks are effectively identified, managed and controlled
• Contribute to developing assurance frameworks, methodologies and practices
• Lead assurance reviews across a broad range of enterprise risks
• Assess control effectiveness, governance practices and compliance with regulatory requirements
• Develop practical, risk-based recommendations
• Build trusted stakeholder partnerships and provide independent challenge
• Support stronger risk outcomes, regulatory obligations and business insight
• Contribute ideas, shape frameworks and improve ways of working for the growing assurance function

Manager, Risk Assurance

• Maintain and continuously improve policies, standards, procedures and tools supporting risk management across HCF
• Work with business leaders, specialist risk teams and framework owners to keep risk management expectations clear, consistent and aligned with regulatory requirements and HCF's strategic goals
• Support review and enhancement of Risk Framework artefacts
• Coordinate stakeholder consultation and help embed framework changes across the business
• Improve how risk information is captured, managed and reported
• Partner with stakeholders across the organisation to simplify processes, improve usability and strengthen risk management capability

Manager – Risk Frameworks

• Lead reporting and insights that help Executive leaders and Board Committees understand HCF’s risk profile
• Bring together risk information, identify emerging trends and themes, and turn complex risk data into clear insights
• Support effective oversight and decision-making across HCF
• Work closely with Risk, Legal & Compliance and broader business teams
• Ensure risk reporting is accurate, insightful and aligned with HCF’s risk appetite, governance expectations and enterprise priorities
• Improve reporting and analytics to strengthen the quality, consistency and usefulness of information for senior stakeholders and governance forums
• Shape Executive and Board conversations about emerging themes, risk trends and areas requiring attention
• Lead and coach a small team

Senior Manager – Risk Reporting and Analytics

Insurance

• Maintain and continuously improve HCF's enterprise risk management framework
• Ensure policies, standards and risk practices remain practical, fit for purpose and aligned to strategy and regulatory obligations
• Work closely with senior leaders and specialist risk teams
• Bring consistency across operational, technology, data, product and pricing risk disciplines
• Clarify and communicate risk management expectations across the organisation
• Strengthen how risk information is captured, reported and used
• Help mature HCF's risk capability and governance practices
• Influence strategically and partner with stakeholders across the business
• Balance strategic thinking with practical outcomes