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Posted: 9/17/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical discovery, solution design, and client engagement within SaaS environments. Proficient in building prototypes and utilizing AI tools for effective project delivery and stakeholder communication.
Highest-signal resume keywords
Client-Facing Technical Role ExperiencePrototyping Using JavaScript, TypeScript, or PythonFluency With REST APIs, Webhooks, OAuth, and JSONKnowledge of CX, Messaging Platforms, Conversational AINative Spanish and Fluent English
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Run technical discovery with business and IT stakeholders covering use cases, conversation volumes, systems of record, authentication and compliance
- Turn discovery findings into solution designs and statements of work
- Support Sales throughout the full cycle with demos, proofs of concept, RFP responses and security questionnaires
- Agree proof-of-concept success criteria upfront
- Provide structured handoffs to Customer Success after deals close
- Scope upsells and change requests in existing accounts with Customer Success
- Assess whether deals can be delivered as sold and identify issues before contract signing
- Bridge business and technology stakeholders across clients, Account Executives and Customer Success
Requirements
What you’ll need- 3+ years in a client-facing technical role: sales engineer, solutions consultant, solution architect or technical consultant at a SaaS company or integrator
- Experience scoping and estimating software projects for mid-market and enterprise clients
- Knowledge of or exposure to CX, messaging platforms, conversational AI, CCaaS or CPaaS
- Experience with Twilio, Infobip, Zendesk, Genesys, Salesforce Service Cloud or similar is advantageous
- Fluency with REST APIs, webhooks, OAuth and JSON
- Ability to build prototypes or demos using JavaScript, TypeScript or Python
- Active use of AI tools for research, preparation, analysis and prototyping
- Knowledge of LLM prompting, retrieval, tool calling, guardrails and evaluation
- Understanding of SaaS pricing and cost models
- Clear writing of solution designs and statements of work
- Native Spanish and fluent English, both mandatory
- Catalan highly valued
- Hands-on WhatsApp Business Platform experience is nice to have
- Contact center platform experience is nice to have
- Sector experience in airlines, insurance, retail or telco is nice to have
- Knowledge of MEDDPICC is nice to have
- Catalan or French at C1/C2 level is nice to have
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical DiscoverySolution DesignSoftware Project ScopingPrototypingSaaS Pricing ModelsMEDDPICC KnowledgeConversational AICCaaSCPaaSClear Writing of Statements of Work
Soft Skills
Stakeholder CommunicationCollaborationProblem-SolvingCustomer EngagementAnalytical Thinking
Tools & Technologies
TwilioInfobipZendeskGenesysSalesforce Service CloudWhatsApp Business PlatformAI Tools
Industry Keywords
AirlinesInsuranceRetailTelcoContact Center Platforms