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Posted: 9/29/2026Senior Product Manager – Self-Service, Onboarding
HumanIT Digital ConsultingCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex SaaS products, with a focus on self-service portals and onboarding experiences. Proficient in utilizing customer feedback and product analytics to drive product decisions and improve user experiences.
Highest-signal resume keywords
Senior Product Management ExperienceOwnership Of Full Product LifecycleStrong Analytical SkillsCollaboration With Engineering And Design TeamsExperience In Payments Or Fintech
About the role
Key responsibilities & impact- Lead self-service and onboarding experiences that help businesses access, configure and manage payment services
- Own the product direction and roadmap for merchant-facing portals and onboarding journeys
- Improve account setup, business verification journeys, payment provider configuration, user administration, API credentials and payment routing settings
- Collaborate with engineering, design, commercial and operational teams to translate complex requirements into intuitive experiences
- Use customer research, product analytics and experimentation to identify friction, prioritise improvements and measure outcomes
- Explore AI and automation opportunities to simplify workflows and support product decisions
- Report to the Head of Product
Requirements
What you’ll need- Demonstrated experience managing complex SaaS or platform products as a Senior Product Manager
- Experience owning self-service portals, onboarding journeys or customer administration experiences
- Proven ownership of the full product lifecycle, from discovery and prioritisation through delivery and iteration
- Ability to translate complex workflows, dependencies and technical constraints into clear product requirements
- Strong analytical skills and experience using customer feedback and product data to guide decisions
- Commercial awareness and the ability to balance customer needs with business priorities
- Strong collaboration with engineering and design teams, alongside effective stakeholder management
- Clear communication, autonomy and accountability for measurable product outcomes
- Professional fluency in English, both written and spoken
- Availability to attend the Lisbon office 2–3 days per week
- Experience in payments, fintech or financial services
- Familiarity with merchant onboarding, KYC/KYB processes or payment provider integrations
- Experience with product-led growth, activation metrics and conversion optimisation
- Understanding of API-based products and developer-facing experiences
- Practical experience using AI tools or automation to improve product workflows and customer journeys
Benefits
Comp & perks- 15th month salary
- Health insurance covering your family
- Birthday off
- Mobility program for digital nomads
- Real work-life balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Lifecycle ManagementCustomer Administration ExperienceAPI-Based Products UnderstandingKYC/KYB Processes FamiliarityProduct-Led GrowthActivation MetricsConversion Optimisation
Soft Skills
Clear CommunicationAutonomyAccountabilityStakeholder Management
Tools & Technologies
AI ToolsAutomation ToolsProduct Analytics
Industry Keywords
PaymentsFintechFinancial ServicesMerchant Onboarding