Hyatt

Sales

• Develop strategic account plans to drive new revenue opportunities and market share growth across qualified Entertainment Accounts
• Manage third-party entertainment accounts, including group and transient travel accounts
• Develop and nurture long-term strategic global account relationships
• Drive premium business and new customers to Hyatt’s portfolio of brands
• Create and maintain account/action plans including quota targets, customer engagement, account revenue tactics, account reviews, promotions and B2B marketing opportunities
• Support worldwide hotel sales needs based on agreed priorities and anticipated business levels
• Collaborate with Hyatt Sales Force colleagues to retain and expand key accounts
• Act as subject matter expert in the Entertainment segment and share market insights, trends and opportunities
• Manage and attend Entertainment industry and Hyatt customer events
• Coordinate internal resources around the Entertainment segment and engage field teams
• Entertain customers based on business priorities
• Conduct direct sales solicitation, telephone contact and written communications
• Ensure sales contracts follow established policies and procedures
• Monitor market developments and customer trends
• Assist hotel representatives with customer engagement, sales calls, webinars and targeted events
• Curate branded experiences for customer-facing events
• Represent Hyatt at industry events as a brand ambassador
• Assist new hotels in identifying and acquiring potential accounts
• Organize and coordinate familiarization trips
• Conduct product presentations for key accounts
• Prepare monthly activities and production reports

Global Sales Director – Lifestyle & Entertainment

• Own the combined Sales and Revenue strategy and commercial outcomes for assigned Essentials openings and conversions through the pre-opening phase and defined transition point
• Translate market positioning, segmentation, and demand opportunity into integrated hotel plans covering account priorities, source markets, pricing, inventory, forecasts, channels, milestones, and success measures
• Identify and develop qualified pipelines across Corporate, Group, Association, Government, SMERF, Entertainment, Leisure, Extended Stay, and other segments
• Identify priority accounts and coordinate introductions, sales calls, customer presentations, site visits, familiarization trips, and market activations
• Execute scalable sales actions with Commercial Activation Services and Hyatt Sales Force while retaining accountability for hotel priorities and completion
• Own Sales readiness milestones including CRM readiness, account assignment, lead management, collateral, customer communications, and hotel-level ownership
• Develop BAR structure, room-type pricing, packages, rate plans, inventory controls, restrictions, segmentation, and opening forecast assumptions
• Ensure RMS, CRS, PMS, channel-management, and distribution workflows are configured and validated before opening
• Resolve configuration, data-integrity, rate-loading, and channel issues with commercial, revenue, distribution, and hotel teams
• Establish revenue operating rhythms for pace, pricing, inventory, and forecast management from Day One
• Ensure hotel leadership understands strategy, account priorities, pipeline, pricing, inventory, forecasts, and required launch actions
• Monitor sales pace, production, pipeline conversion, account acquisition, booking pace, ADR, occupancy, RevPAR, segmentation, channel mix, and competitive signals
• Identify performance gaps and implement account, pricing, inventory, forecast, distribution, or demand-generation changes
• Lead hotel and owner/operator Sales and Revenue working sessions
• Communicate with the Essentials Performance Lead, Commercial Strategy–Marketing, Regional Commercial Services, hotel leaders, and owners/operators
• Provide hotel-level insights, risks, decisions, and recommended actions for portfolio reviews
• Contribute to common account, pricing, forecasting, conversion, distribution, and opening playbooks
• Use AI-enabled tools, standardized templates, and automation where appropriate
• Prepare structured transitions of account intelligence, pipeline, customer commitments, pricing and inventory strategy, system status, forecasts, risks, and open actions
• Protect customer relationships and active opportunities during transition
• Travel as required

Senior Manager, Commercial Strategy, Sales & Revenue

Financial Planning and Analysis

• Lead and support special projects, strategic initiatives, and business priorities assigned by Hotel Finance leadership
• Develop, monitor, and execute action plans to improve hotel profitability, operational effectiveness, guest experience, and overall business performance
• Provide strategic accounting oversight and leadership for the Essentials Shared Services organization
• Serve as primary finance liaison with hotel ownership groups
• Serve as strategic finance partner for Hyatt’s Bunkhouse Hotels portfolio
• Conduct financial, operational, and organizational assessments
• Partner with hotel, regional, corporate, ownership, and Shared Services stakeholders to address complex business challenges
• Support hotels and regional teams through analysis, project leadership, performance improvement initiatives, operational reviews, and business transformation
• Conduct financial integrity and compliance reviews
• Facilitate cross-functional collaboration to execute key business initiatives
• Support annual planning, forecasting, business reviews, capital planning, and strategic decision-making
• Lead or participate in organizational, process improvement, systems, reporting, Shared Services optimization, and transformation initiatives
• Identify and promote best practices
• Provide coaching, guidance, and developmental support to finance leaders and teams
• Ensure compliance with Management Agreement terms, the Uniform System of Accounts, Hyatt Standard Operating Procedures, and GAAP
• Maintain proficiency with hotel finance technologies and financial reporting platforms
• Travel throughout the Americas, including international travel, as required
• Perform other duties assigned by the Vice President of Hotel Finance

Regional Director, Finance Essentials and Bunkhouse

Billing Specialist

• Review event sales contracts and schedule payments
• Follow up with customers and hotel staff to ensure deposits and prepayments are collected and posted timely
• Guide customers through the credit application process to establish sufficient credit for events
• Make post-event invoice adjustments and corrections
• Collect final payments and send billing to customers
• Report credit, payment, and billing progress to hotels weekly via account notes
• Reconcile holding accounts to ensure payments are accurately credited to customer accounts
• Answer customer inquiries regarding payments and billing
• Work closely with hotel staff and customers across multiple properties
• Maintain a comfortable, user-friendly, and organized work environment
• Adapt to new demands, reprioritize workload, and address urgent demands quickly
• Learn new skills, technologies, and business processes quickly
• Work inclusively and independently

Event Billing Analyst

• Develop, communicate, and execute an integrated commercial strategy for Alila Ventana Big Sur
• Establish priorities for need periods, target segments, channel strategy, seasonal opportunities, packages, retreats, spa and ancillary revenue, group business, special events, buyouts, and long-range growth
• Lead annual commercial planning, budgeting, forecasting, business reviews, and multi-year strategy development
• Translate business trends, guest insights, competitive intelligence, market dynamics, and operating priorities into commercial actions and resource-allocation recommendations
• Provide executive oversight of pricing, inventory, forecasting, distribution, channel mix, segmentation, package strategy, and total-resort revenue optimization
• Review demand, booking, cancellation, segment, channel, ancillary, guest behavior, and competitor metrics to identify opportunities and risks
• Partner with Revenue Management to guide rate strategy, inventory decisions, demand optimization, business mix, channel performance, and forecast accuracy
• Lead revenue and commercial strategy meetings and align property and centralized teams around approved actions
• Promote data integrity and effective use of PMS, CRS, RMS, CRM, reservations, distribution, and business intelligence systems
• Direct strategy and performance expectations for luxury leisure, group, transient negotiated, reservations sales, partnership, and other priority demand segments
• Strengthen relationships with luxury travel advisors, consortia, preferred partner networks, Hyatt sales resources, corporate partners, account managers, and high-value demand channels
• Guide territory planning, prospecting, account development, sales trips, trade shows, educational events, familiarization trips, site visits, and client engagement
• Oversee reservations performance, conversion, service quality, lead management, productivity, staffing inputs, sales effectiveness, and guest communication standards
• Provide strategic direction for brand marketing, content, property marketing, digital marketing, public relations, partnerships, CRM, social media, website merchandising, and audience development
• Align marketing plans, campaign calendars, promotions, loyalty initiatives, and content with resort goals and commercial opportunities
• Evaluate digital and campaign performance using revenue, conversion, iROAS, marketing efficiency, engagement, inquiry, and funnel metrics
• Own commercial performance expectations and reporting for Total Revenue, RevPOG, GOP, segment production, direct contribution, conversion, and forecast accuracy
• Lead commercial components of budgets, forecasts, business reviews, and performance presentations
• Monitor commercial budgets, agency and vendor investments, media spend, sales activity, and program costs
• Establish dashboards, reporting cadences, and decision frameworks; develop corrective action plans when performance is below expectations
• Partner with General Manager, Operations, Finance, Spa, Programming, Food and Beverage, Retail, resort leaders, and Hyatt enterprise teams
• Represent Alila Ventana Big Sur in leadership meetings, owner discussions, Hyatt forums, luxury travel marketplace engagements, and industry events
• Lead, coach, and develop commercial functional leaders; establish goals, decision rights, performance expectations, and accountability
• Build succession plans, strengthen capabilities, create development opportunities, and foster a collaborative commercial culture
• Establish governance, operating rhythms, standard processes, and cross-functional ways of working

Global Sales Director – Lifestyle & Entertainment

Senior Manager, Commercial Strategy, Sales & Revenue

Regional Director, Finance Essentials and Bunkhouse

Event Billing Analyst

Director of Sales, Marketing & Commercial Services