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Posted: 9/17/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive technical expertise in troubleshooting and repairing gaming machines, payment systems, and related equipment while ensuring compliance with gaming regulations. Proven ability to collaborate effectively with cross-functional teams and provide mentorship to junior technicians.
Highest-signal resume keywords
Technical TroubleshootingGaming Equipment RepairField Service ExperienceCustomer-Facing SupportRegulatory Compliance
About the role
Key responsibilities & impact- Install, configure, maintain, troubleshoot, and repair gaming machines, systems hardware, payment solutions, kiosks, ATMs, and related equipment
- Diagnose and resolve complex hardware, software, electrical, mechanical, and networking issues
- Support major installations, casino openings, expansions, equipment conversions, and technology upgrades
- Serve as a technical resource for other Field Service Technicians by providing troubleshooting support and knowledge sharing
- Collaborate with customers, Field Service leadership, Engineering, Technical Support, and Project Management teams
- Perform preventive maintenance, equipment inspections, and component replacements
- Maintain accurate service records, technical documentation, and parts inventory
- Ensure compliance with applicable gaming regulations, safety procedures, and company standards
- Travel extensively to customer locations, including overnight stays, extended assignments, and occasional international travel
- Support customers within the West Virginia gaming market when not traveling
Requirements
What you’ll need- High school diploma or GED
- Minimum 4 years of progressive hands-on technical experience in field service, electronics, gaming equipment, electromechanical repair, IT/network support, or a related field
- Experience independently troubleshooting hardware and/or software equipment in customer-facing environments
- Strong technical troubleshooting, problem-solving, and communication skills
- Valid driver’s license and acceptable driving record
- Ability to obtain and maintain required gaming licenses and regulatory approvals
- Willingness to travel approximately 75% of the time
- Willingness to work flexible schedules, including nights, weekends, holidays, and on-call assignments when required
- Ability to lift and maneuver equipment weighing up to 50 pounds independently, with appropriate assistance for heavier items
- Previous experience supporting casino gaming technology, Video Lottery Terminals (VLTs), or Tribal Gaming environments preferred
- Experience with gaming machines, payment systems, kiosks, ATMs, networking, and PC hardware/software preferred
- Experience supporting large-scale installations, technical deployments, or multi-site projects preferred
- Experience mentoring technicians or serving as a technical project lead preferred
- Associate or technical degree in Electronics, Information Technology, Networking, or a related discipline preferred
- Valid passport or ability to obtain one for potential international assignments preferred
Benefits
Comp & perks- Bonus or commission opportunities may be available depending on the role
- 401(k) savings plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electromechanical RepairIT/Network SupportPreventive MaintenanceComplex Problem-SolvingTechnical DocumentationEquipment InspectionsComponent ReplacementsHardware TroubleshootingSoftware TroubleshootingTechnical Project Leadership
Soft Skills
Communication SkillsCollaborationMentoring
Tools & Technologies
Gaming MachinesPayment SolutionsKiosksATMsVideo Lottery Terminals (VLTs)Networking EquipmentPC HardwareTechnical Support Tools
Certifications & Qualifications
Gaming LicensesValid Driver's LicenseValid Passport
Industry Keywords
Casino Gaming TechnologyField Service TechnicianGaming RegulationsSafety ProceduresTechnical Deployments