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Illinois Department of Human ServicesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills in data analysis and project planning, with a focus on improving customer experience and safety in the transport industry. Capable of collaborating effectively with diverse teams and stakeholders to support operational efficiency and sustainability initiatives.
Highest-signal resume keywords
Data AnalysisProject PlanningCustomer Satisfaction ResearchOperational Problem-SolvingSustainability Initiatives
About the role
Key responsibilities & impact- Complete a 12-week development programme with up to 6 placement rotations
- Support Vision Zero initiatives and analyse bus safety data to recommend improvements
- Collaborate on projects improving customer experience, bus interiors, and accessible facilities
- Conduct customer satisfaction research
- Support zero-emission bus rollout through project planning, logistics, data analysis, and trial evaluation
- Monitor bus performance and work with bus operators on route tenders, contract models, and compliance
- Help network traffic controllers manage live incidents and real-time diversions
- Assist bus station managers and garage teams with vehicle movements, passenger safety, service efficiency, and logistical challenges
- Support operations at Victoria Coach Station, including coach scheduling, passenger flow coordination, and operational problem-solving
- Support Dial-a-Ride journey scheduling and service coordination for customers with limited mobility
- Participate in visits, events, and training across Transport for London
Requirements
What you’ll need- Working towards a degree in any discipline, or completed within the last year with a minimum grade of 2:2
- Open to students pursuing a master’s degree or those who completed their master’s within the past year
- Women or non-binary individuals
- Must have the right to work in the UK for the duration of the scheme
- Role is not eligible for sponsorship under the Skilled Worker visa scheme
- Interest in a future career in the bus, coach, or wider transport industry
- Interest in social value, sustainability, safety, and connecting people and communities
- Candidates should be caring, open to new ideas and collaboration, adaptable to diverse needs, and willing to innovate
- Must complete online assessments within the allocated timeframe
- Qualification certificates must be provided when available
Benefits
Comp & perks- Free travel on the TfL network for you and a nominee who lives in the same household
- Retail, health, leisure and travel offers & many more
- Pro rata annual leave entitlement
- Training, mentoring, and networking
- One-to-one guidance from a placement manager, scheme sponsor, and development adviser
- eLearning or in-person training, including Association of Project Management introductory modules and Equity in Motion
- Exposure to senior figures at TfL and City Hall, including bus operator senior leadership teams
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProject PlanningCustomer Satisfaction ResearchLogistics ManagementTrial Evaluation
Soft Skills
CollaborationAdaptabilityInnovationCaring AttitudeOpen to New Ideas
Industry Keywords
Transport IndustryBus SafetyZero-Emission BusesCustomer ExperienceSocial Value