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Credit Controller
Biffa
Posted: 10/9/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit control and accounts receivable management, with a strong focus on customer relationship building, accurate financial reporting, and process improvement. Proficient in handling customer queries and disputes while maintaining data integrity across finance systems.
Highest-signal resume keywords
Credit Control ExperienceAccounts Receivable ManagementMicrosoft Excel ProficiencySAP ExperienceExcellent Communication Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Manage a portfolio of Newstrade and/or Parcels customer accounts
- Ensure payments are made within agreed terms
- Proactively follow up outstanding debt and escalate where necessary
- Produce and issue customer statements and regularly review credit limits
- Negotiate repayment plans where appropriate
- Act as first point of contact for customer queries via phone, email and written correspondence
- Build relationships with customers, retailers, publishers and internal stakeholders
- Investigate and resolve invoice and account disputes
- Complete account reconciliations and maintain accurate customer ledgers
- Produce debtor reports and provide portfolio performance updates
- Maintain accuracy and data integrity across finance systems
- Follow processes relating to credit limits, account holds and legal referrals
- Identify process improvement opportunities
- Support wider finance and commercial projects as required
Requirements
What you’ll need- Previous experience in credit control, accounts receivable or a similar finance role
- Experience managing a portfolio of customer accounts is desirable
- Excellent organisation skills and ability to manage multiple priorities
- Strong attention to detail and commitment to accuracy
- Confident using Microsoft Office, particularly Excel and Word
- Experience with SAP or another ERP system would be advantageous
- Excellent written and verbal communication skills, including confidence handling difficult conversations
- Resilient and persistent, with a commercially aware approach to customer relationships
- Ability to work independently and as part of a team
- Natural problem-solving ability and interest in improving ways of working
Benefits
Comp & perks- Flexible working options
- Opportunities to learn and develop
- Opportunities to help shape how the company works
- Inclusive and accessible recruitment and working environment
- Support for working environment or recruitment process adjustments
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit ControlAccounts ReceivableAccount ReconciliationDebtor ReportingProcess Improvement
Soft Skills
Excellent Organisation SkillsAttention to DetailProblem-Solving AbilityResilienceTeam Collaboration
Tools & Technologies
Microsoft OfficeSAPERP Systems
Industry Keywords
Customer AccountsPayment TermsCredit LimitsInvoice DisputesPortfolio Management