Jones Lang LaSalle Americas, Inc.

Manager

• Serve as the primary client contact for soft services operations across industrial, Class A office, and airport facilities
• Oversee janitorial, pest control, waste management, landscaping, and related soft services contracts
• Conduct vendor performance reviews and quality audits to ensure contract compliance
• Maintain detailed government-account documentation, service records, vendor performance records, and budget tracking
• Drive contract rebidding, evaluate proposals, negotiate terms, and onboard new service providers
• Manage projects ranging from small improvements to large-scale initiatives
• Collaborate with projects, finance, operations, sourcing, and safety teams
• Respond to 24/7 on-call snow and ice emergencies and coordinate onsite response
• Travel daily between multiple sites in a personal vehicle for inspections and stakeholder relationships

Soft Services Manager

• Translate client business objectives into an information management and business intelligence strategy for each service line
• Contribute to data management and interpretation of data for the account and shared services model
• Promote and enable the import and export of best practices to and from JLL
• Link the account to emerging practices in the model, industry, and BI/data fields
• Devise and promote creative data visualization
• Participate in monthly, quarterly, semi-annual, and annual governance meetings
• Support development of the shared service model within the Life Sciences vertical
• Support enhancement of technology and tools for account and Life Sciences use
• Play an appropriate role in information security compliance for JLL technology, account, and platform implementations
• Act as Program Manager for technology, BI, data, and performance initiatives at account level
• Serve as trusted advisor for performance, business intelligence, and governance processes
• Identify savings, improvement opportunities, and problems requiring innovative solutions
• Provide regular reporting and updates to clients and colleagues
• Participate in a shared service “flow to work” team responding to emerging needs by allocating expert resources
• Promote the value and success of the team, vertical, and client work
• Work on-site at the client’s location and travel as required
• Report directly to the LS Shared Service Performance/BI/Data team with matrixed reporting to one or more accounts

Performance Manager

Project Manager

• Lead and execute responsibilities within the Relocation Project Management workstream
• Oversee and develop a team of relocation project managers and coordinators throughout the project lifecycle
• Lead, mentor, and manage relocation project managers across the client portfolio
• Manage all project activities on assigned accounts and projects
• Delegate responsibilities and oversee multiple projects of varying complexity
• Oversee planning, scheduling, implementation, scope, budgets, quality plans, operations manuals, and project reporting
• Facilitate project kick-off meetings and participate in planning and project meetings
• Review project goals, objectives, project plans, budgets, status reports, purchase orders, and invoices
• Address out-of-scope items, initiate change orders, and manage project risks and liabilities
• Prepare RFPs and oversee procurement and performance of vendors, contractors, suppliers, and outside labor
• Oversee supporting suppliers including technology, telephony, and furniture
• Maintain occupancy information through CAFM system data input
• Oversee work orders and small projects such as furniture reconfigurations and space enhancements
• Coordinate implementation dates with service providers and determine pricing for non-baseline work
• Attract, retain, develop, and manage team members; recommend talent actions and conduct bi-annual reviews
• Sponsor knowledge-improvement activities and team idea streams
• Participate in industry, networking, and educational events and represent JLL's core business
• Partner with business line leaders on account and market growth budgets
• Implement product-line strategy and initiatives and act as a sales subject matter expert
• Support case studies, cost savings, business intelligence data, value-adds, marketing content, metrics, and product guidelines
• Optimize relocation project management processes and people to reduce costs and increase productivity
• Comply with JLL policies and procedures, including time and expenses, ethics, and business practices
• Perform any other duties and tasks assigned

Team Lead, Relocation Project Management

Director

• Drive the API Management Platform strategy and operations
• Lead the strategic development, deployment, and maintenance of core software platforms and technology infrastructure
• Oversee engineers and administrators
• Work with product engineering teams across JLL
• Negotiate with vendors
• Ensure reliability, security, and scalability of the API management platform ecosystem
• Operate and mature JLL’s Azure-based API management platform
• Develop a strategic plan to mature the platform and drive portfolio initiatives
• Direct governance, integration, and security of enterprise endpoints using Azure API Management
• Prioritize and approve platform features and enhancements with product technical leads
• Participate in system development, including analysis, coding, and testing
• Lead rollout, maintenance, integration, and upgrading of enterprise software solutions
• Enforce data protection protocols, identity access rules, backup schedules, and disaster recovery plans
• Establish real-time monitoring workflows for bugs and latency and maintain uptime goals
• Help formulate the group’s technology vision and enforce technical standards
• Develop documentation and communication materials with the enterprise architecture group
• Direct, mentor, and evaluate DevOps engineers, system administrators, and IT support leads
• Mentor less experienced analysts
• Articulate business requirements for technical solution design and engineering
• Provide ongoing support for organizational applications

Director, Platform Management

Support Engineer

• Evaluate escalations from security teams, validate supporting materials, and collect additional information to determine appropriate handoff to the investigations team
• Support Global Insider Risk investigators by compiling evidence from multiple sources and consolidating findings into comprehensive insider risk cases
• Document findings and prepare materials for escalation to the investigations team or support alert closure decisions
• Partner with internal security teams to refine and strengthen the organization's overall security posture
• Perform triage of recent user activities and coordinate findings with relevant stakeholders
• Analyze logs from DLP, SIEM, EDR, and other security platforms in support of the Insider Risk Program

Insider Risk Technical Analyst

Business Intelligence Developer

• Lead and develop Data & BI products to improve insight-driven decision making
• Create clear and actionable insights from multiple complex datasets
• Deliver processes ensuring data is standardised, high quality and robust
• Build structured data pipelines supporting business tools and analytics requirements
• Obtain Data & BI requirements from account team members
• Facilitate data training workshops to embed Data & BI products and improve adoption
• Use data modelling techniques to develop forecasting and predictive analysis
• Participate in the internal and external JLL BI Community for personal development and knowledge sharing
• Champion data-driven decision making, best practices, knowledge and standards
• Build effective relationships with geographically dispersed stakeholders

Soft Services Manager

Performance Manager

Team Lead, Relocation Project Management

Director, Platform Management

Insider Risk Technical Analyst

Senior Business Intelligence Analyst