Jones Lang LaSalle Americas, Inc.

Operations

• Oversee the management and operation of properties and personnel in alignment with Client directives and established standards and procedures
• Collaborate with the Client Facility Manager to deliver property operation and maintenance services
• Provide leadership and direction for efficient operations and maintenance of facility electrical, mechanical, structural, and life safety systems in a dispersed regional portfolio
• Maintain client satisfaction and develop positive client relationships
• Manage contract, JLL corporate and account compliance and quality control with vendor partners
• Meet site KPIs and monitor SLAs, identifying challenges and planning corrective actions
• Partner with the Client to ensure portfolio oversight and timely maintenance
• Collaborate with the regional team to drive account team success
• Facilitate work order management for maintenance teams and vendors
• Enforce company policies and safety training requirements
• Implement and monitor hazard control and team safety practices and ensure compliance with local codes, regulations, and company policies
• Support implementation and execution of short- and long-term projects
• Support programs and processes that reduce operating costs and increase productivity
• Oversee and execute monthly, quarterly, and annual on-site inspections

Facilities Operations Manager

Product Manager

• Own the end-to-end product strategy, technology vision, and delivery roadmap for JLL's corporate real estate and facilities technology ecosystem supporting the Amazon Global Real Estate & Facilities account
• Define the technology vision spanning enterprise CMMS platforms, workplace service systems, and integration layers
• Drive execution across engineering, operations, and vendor partners
• Define north-star metrics for user adoption, operational efficiency gains, system reliability, and total cost of ownership reduction
• Build goals, reporting, and review mechanisms around technology investment success
• Design, pilot, and scale systems connecting facilities management, workplace services, and enterprise platforms
• Develop ROI analyses, total cost of ownership models, and investment proposals
• Identify and address process gaps, vendor constraints, data quality issues, and cross-organizational dependencies
• Negotiate requirements onto worldwide platform roadmaps
• Author 3-year technology strategies, annual operating plans, investment proposals, and business reviews
• Translate complex technical landscapes into narratives that drive executive action and organizational commitment
• Identify opportunities for generative AI, machine learning, and analytics, including intelligent ticket routing, predictive maintenance, and automated knowledge management

Senior Product Manager

Manager

• Serve as a trusted, responsive partner to the client and broader JLL account team
• Provide strategic transaction and occupancy support, including portfolio review and analysis
• Prepare for and participate in recurring client, project and leadership meetings; document decisions, owners and follow-up actions
• Drive transaction management workflows, playbooks and governance
• Deliver executive-ready reporting and presentations covering portfolio activity, recommendations, financial implications, milestones, dependencies and required decisions
• Support the full transaction life cycle across complex, high-velocity assignments
• Manage and help deliver lease, sublease, expansion, renewal, relocation, contraction and termination transactions
• Support site selection and market searches; evaluate alternatives; issue requests for proposals; negotiate letters of intent and business terms; coordinate documentation through execution
• Develop comparative financial analyses, cash-flow and occupancy-cost scenarios, and summaries of economic and non-financial trade-offs
• Maintain schedules, trackers and transaction systems; monitor milestones, dates, risks, interdependencies and approvals; escalate issues and drive actions to closure
• Synthesize market intelligence and coordinate maps, dashboards and specialized site data
• Coordinate with client stakeholders and JLL specialists across brokerage, occupancy planning, project and development services, workplace strategy, finance, legal, tax and technology
• Confirm commission invoices and transaction records are accurate and current

Transaction Manager

Facilities Coordinator

• Coordinate daily facility operations, administrative activities, and logistical support to ensure smooth program execution and client satisfaction
• Manage scheduling, activity coordination, and stakeholder communication across multiple teams, vendors, and client contacts
• Support vendor management processes including onboarding, compliance tracking, documentation preparation, and service coordination
• Prepare and maintain daily, weekly, and program-level reports for internal leadership, clients, and operational stakeholders
• Participate in cross-functional meetings by documenting meeting notes, tracking action items, escalating risks, and maintaining process documentation and playbooks
• Utilize Microsoft Office applications, particularly Excel, to support reporting, data tracking, scheduling, and operational analysis
• Work rotating shifts, including potential early morning and weekend hours, while adapting to changing operational priorities and deadlines

• Own the end-to-end product strategy, technology vision, and delivery roadmap for JLL's corporate real estate and facilities technology ecosystem supporting the Amazon Global Real Estate & Facilities account
• Define multi-year product strategy and roadmap spanning enterprise CMMS platforms, workplace service systems, and integration layers
• Drive execution across engineering, operations, and vendor partners
• Establish north-star metrics covering user adoption, operational efficiency, system reliability, and total cost of ownership reduction
• Build goals, reporting, and review mechanisms around technology investment success
• Design, pilot, and scale integration frameworks connecting facilities management, workplace services, and enterprise platforms
• Develop ROI analyses, total cost of ownership models, and investment proposals
• Identify and remove barriers involving process gaps, vendor constraints, data quality issues, and cross-organizational dependencies
• Negotiate requirements onto worldwide platform roadmaps
• Author 3-year technology strategies, annual operating plans, investment proposals, and business reviews
• Translate complex technical landscapes into narratives that drive executive action and organizational commitment
• Identify opportunities to apply generative AI, machine learning, and analytics to operational challenges
• Serve as a senior thought partner to leadership and influence cross-organizational decisions without direct authority

• Develop and execute comprehensive facilities management strategies aligned with client business objectives and organizational goals
• Oversee preventive and corrective maintenance programs across multiple properties
• Manage vendor relationships and service contracts, including performance evaluations and negotiations
• Lead capital improvement projects from conception through completion, including scope development, budgeting, contractor selection, and quality assurance
• Monitor and analyze facilities budgets and identify cost-saving opportunities
• Conduct regular site inspections and audits, identify risks, and implement corrective actions
• Collaborate with property management, engineering, sustainability, and client stakeholders
• Ensure compliance with local, state, and federal health and safety, environmental, and building-code regulations
• Prepare reports and presentations for senior leadership and clients on facilities performance, project status, and strategic recommendations
• Lead cross-functional teams, drive continuous improvement, and use data analytics to optimize building performance

Senior Facilities Manager

Technical Writer

• Write clear, concise, and technical documents, including SOPs, MOPs, and EOPs
• Work closely with subject matter experts to gather information and develop accurate, comprehensive documentation
• Manage and organize the documentation workflow, ensuring documents are updated and approved in a timely manner
• Maintain accuracy and attention to detail in all documents
• Learn in-depth mechanical and electrical theories and systems
• Perform inventory work
• Provide backup support to other Critical Environments Operations Coordinators
• Perform other duties as assigned by the manager

Technical Writer, Data Centers

Procurement

• Lead and grow a high-performing Grounds (Landscape & Snow Removal) S&P team for a large client
• Manage expectations and team deliverables with S&P account leadership, Account leadership, and the client
• Own and execute the long-term sourcing strategy for the Grounds IFM category
• Drive performance, cost optimization, risk mitigation, governance, and innovation across the Grounds portfolio
• Provide strategic vision and subject-matter expertise for Landscape and Snow Removal sourcing, supplier relationships, and program management
• Analyze market trends, supplier bases, and industry changes and report findings to stakeholders
• Advise stakeholders on scope development, risk mitigation, contract structure, and supplier strategy
• Lead large-scale RFI, RFP, and RFQ processes from initiation through contract award and transition
• Develop sourcing strategies, scopes, commercial models, evaluation frameworks, and award recommendations
• Lead supplier communications, negotiations, clarifications, final selection, documentation, compliance, and governance
• Partner with operations teams to standardize RFP/bid and contracting processes
• Identify risks and opportunities and recommend mitigation strategies
• Oversee sourcing compliance, controls, technology tools, and adherence to the S&P Playbook
• Independently negotiate master service agreements and performance-based contracts
• Coordinate with Corporate Legal and Risk Management on contractual terms and approvals
• Guide supplier relationship and performance programs, scorecards, QBRs, and quarterly reports
• Mentor and educate suppliers and proactively resolve performance issues
• Recruit, develop, coach, retain, and lead sourcing professionals
• Establish priorities, assign deliverables, resolve operational issues, and ensure client satisfaction
• Present sourcing strategies, award recommendations, and performance results to senior leadership and clients
• Lead client meetings and strategy sessions and represent procurement in governance and executive forums
• Deliver market, supplier, and operational intelligence and proactively escalate issues with recommended solutions

Director, Strategic Sourcing

Data Engineer

• Assist in managing and coordinating data center facility operations and maintenance activities
• Supervise and mentor technical staff, including engineers, technicians, and contractors
• Monitor and analyze critical systems performance, including power, cooling, and network infrastructure
• Develop and implement preventive maintenance schedules and procedures
• Collaborate with cross-functional teams to ensure compliance with safety, security, and regulatory requirements
• Participate in capacity planning and infrastructure upgrade projects
• Respond to and manage critical incidents and emergency situations
• Prepare technical reports, documentation, and presentations for management and clients
• Serve as the first point of contact for service-impacting events involving the electrical distribution system
• Troubleshoot and mitigate incidents
• Assist in creating root cause analyses (RCAs)
• Provide after-hours support for electrical distribution systems, including 24x7 responses

Lead Engineer, Data Centers

Director

• Develop and implement the FM strategy to ensure healthy long-term client relationships
• Manage high-performing teams and deliver operational excellence
• Improve client experience
• Oversee facility operations and maintenance programs across multiple sites
• Provide operational leadership and set technical direction for facility managers, operations managers, and third-party vendors
• Foster a safety-first work environment and culture
• Respond to client requests, including root cause analysis and corrective action plans
• Collaborate with site teams and directors on contractor selection and monitoring
• Ensure compliant and efficient operational processes across various facility types
• Review and optimize energy efficiency in operational procedures
• Adhere to Environmental Health and Safety standards
• Develop and deliver presentations to senior client leadership
• Manage operational budgets and client GL accounting

Regional Properties Director

• Oversee the management and operation of properties and personnel in alignment with Client directives and established standards and procedures
• Collaborate with the Client Facility Manager to deliver services in property operation and maintenance
• Manage customer/client relations, facility upkeep, project coordination, procurement processes, and vendor management
• Provide leadership and direction for efficient operations and maintenance of facility electrical, mechanical, structural, and life safety systems in a dispersed regional portfolio
• Maintain client satisfaction and support Client programs
• Develop and maintain positive client relationships
• Manage contract, JLL corporate and account compliance and quality control with vendor partners
• Meet site KPIs and monitor SLAs to identify challenges and plan corrective actions
• Partner with Client to ensure portfolio oversight and maintenance
• Collaborate within the regional team to drive account team success
• Facilitate work order management for maintenance teams and vendors
• Enforce Company policies and safety training requirements
• Implement and monitor hazard control and team safety practices
• Ensure compliance with local codes, regulations, and company policies
• Support implementation and execution of short- and long-term projects
• Support programs, processes, and procedures that reduce operating costs and increase productivity
• Oversee and execute monthly, quarterly, and annual on-site inspections

Project Manager

• Manage overall project management delivery on account for secured environment projects
• Support clients with capital plan development and project scope definition
• Develop detailed project budgets covering hard and soft costs
• Conduct construction cost/benefit analysis and value engineering initiatives
• Provide technical support across budgeting, scheduling, site improvements, entitlements and permits, consultant selection, design team management, and contractor management
• Assemble and manage consultant and contractor teams and evaluate performance through bid leveling
• Create, track, and monitor data metrics and KPIs to drive project success and cost savings
• Maintain client relationships through account calls and communications
• Manage conflict resolution and client satisfaction
• Provide on-site supervision and manage cash flows, anticipated cost reports, and monthly reporting
• Lead multiple secured environment ground-up development and corporate interiors projects simultaneously
• Ensure compliance with ICD-705/TEMPEST, security, and construction requirements
• Identify liabilities and risks and manage risk mitigation with clients
• Support space planning, programming, schematic design, design development, and construction documentation phases
• Establish and refine best practices and standards of excellence
• Ensure accurate accounts receivable management to maintain corporate finance working capital charge levels

Senior Project Manager, Secured Environments

• Manage overall project management delivery for secured environment projects meeting ICD-705/TEMPEST requirements
• Support clients with capital plan development and project scope definition
• Develop detailed project budgets, perform construction cost/benefit analysis, and conduct value engineering initiatives
• Provide technical support across budgeting, scheduling, site improvements, entitlements and permits, consultant selection, design team management, and contractor management
• Assemble and manage consultant and contractor teams, evaluate performance, and conduct bid leveling
• Create, track, and monitor data metrics, analyze KPIs, and drive project success and cost savings
• Maintain client relationships through account calls and communications, resolve conflicts, and ensure satisfaction
• Provide on-site supervision and manage cash flows, anticipated cost reports, and monthly reporting
• Lead multiple secured environment ground-up development and corporate interiors projects simultaneously
• Ensure compliance with ICD-705/TEMPEST, security, and construction requirements
• Identify liabilities and risks, manage the JLL playbook, and support risk mitigation
• Support space planning, programming, schematic design, design development, and construction documentation phases
• Establish best practices and standards of excellence and share knowledge across teams and clients
• Manage accounts receivable to maintain corporate finance working-capital charge levels

• Provide overall project management delivery for secured environment projects meeting ICD-705/TEMPEST requirements
• Support clients with capital plan development and project scope definition
• Develop detailed project budgets, including hard and soft costs, and conduct value engineering initiatives
• Provide technical support across budgeting, scheduling, site improvements, entitlements and permits, consultant selection, design team management, and contractor management
• Assemble and manage consultant and contractor teams, evaluate performance through bid leveling
• Create, track, and monitor data metrics, analyze KPIs, and drive project success and cost savings
• Maintain client relationships through account calls and communications, manage conflict resolution, and ensure satisfaction
• Provide on-site supervision and manage cash flows, anticipated cost reports, and monthly reporting
• Lead multiple secured environment ground-up development and corporate interiors projects simultaneously
• Identify liabilities and risks, manage the JLL playbook, and support risk mitigation
• Demonstrate proficiency across space planning, programming, schematic design, design development, and construction documentation phases
• Establish and refine best practices and standards of excellence, sharing knowledge across teams and clients
• Manage accounts receivables to maintain working capital charge levels set by corporate finance

• Perform high-quality project management with strong governance, thorough documentation, and efficient communication
• Interface with engineers, architects, vendors, and client leadership to integrate new MEP systems into existing building infrastructure
• Lead and manage laboratory construction within a larger project from initiation to closeout
• Maintain project scope and budget throughout project delivery
• Ensure project-related documentation is complete and provides key metrics for client leadership decision-making
• Establish strong business relationships with key stakeholders through a consultative approach
• Serve as the MEP subject matter expert for stakeholders and internal teams throughout the project lifecycle
• Guide parties through design, implementation, and sign-off phases
• Manage project schedules, budget tracking, change orders, and approvals
• Address immediate project risks or escalations
• Communicate progress, issues, and solutions to clients and management
• Collaborate with facility managers and operations teams to ensure smooth transition and handover of laboratory facilities
• Track and report project performance and update stakeholders on progress
• Conduct risk assessments and implement mitigation strategies

Facilities Operations Manager

Senior Product Manager

Transaction Manager

Facilities Coordinator

Senior Product Manager

Senior Facilities Manager

Technical Writer, Data Centers

Director, Strategic Sourcing

Lead Engineer, Data Centers

Regional Properties Director

Facilities Operations Manager

Senior Project Manager, Secured Environments

Senior Project Manager, Secured Environments

Senior Project Manager, Secured Environments

Senior Project Manager – PDS Projects