Jones Lang LaSalle Americas, Inc.

Director

• Own end-to-end MTS service delivery, financial performance, delivery strategy, and client satisfaction for a large, complex, multi-location customer account
• Serve as the operational single point of contact and primary escalation point for MTS-related matters
• Monitor account KPIs including response time, first-call resolution, technician utilization, SLA compliance, budget performance, and customer satisfaction
• Lead the dedicated MTS account team, set performance expectations, coach team members, and conduct operations reviews
• Make account staffing decisions involving team structure, technician assignments, skill mix, and permanent versus contract labor
• Champion safety-first operations and ensure regulatory, safety, and statutory compliance
• Develop and present preventive maintenance strategies and capability roadmaps
• Monitor preventive maintenance effectiveness and optimize maintenance schedules
• Recommend service line expansion, capability adoption, and increased self-delivery rates
• Own the account P&L, revenue targets, costs, margins, cash flow, operating plan, and budget
• Partner with pricing and leadership teams on rate recommendations and support scope-change feasibility assessments
• Own quality audit results, corrective actions, service-level agreements, and client commitments
• Conduct root-cause analysis, communicate resolutions, lead business reviews, and manage the customer feedback loop
• Build, hire, onboard, and develop a high-performing MTS team including MTS Service Delivery Managers
• Collaborate with TSSO, Quality & Business Intelligence, Fleet Operations, Account Management, HSSE, engineering, and operations leadership

Senior Director, MTS Service Delivery

Manager

• Build and maintain relationships with client facility managers as the trusted operational advisor and primary point of contact
• Respond to facility manager requests, escalations, and operational questions
• Monitor SLA performance, KPIs, fee-at-risk metrics, work orders, quality audits, and safety findings across the region
• Develop regional corrective action plans and escalate unresolved issues to the Account Leader
• Coordinate with Operations Managers on staffing adjustments, coverage, scheduling, quality improvements, and issue resolution
• Analyze staffing levels, hours allocation, and skill mix; plan coverage for client store openings and closings
• Capture and communicate facility information affecting staffing and service planning
• Own regional quality standards and compliance; establish audit protocols and drive corrective actions
• Audit Corrigo skills assignments and ensure technicians are certified and trained for assigned work
• Track client-specific training and support skills validation and field readiness
• Partner with the Account Leader, Operations Managers, TSSO, Quality & Business Intelligence, and other MTS functions on performance and process improvements

MTS Service Delivery Manager

• Lead and mentor a distributed team of facilities management and engineering professionals across client locations
• Ensure consistent service excellence, exceptional service delivery, and customer experiences across a distributed US site portfolio
• Serve as a strategic point of contact and primary regional interface for clients at client properties
• Oversee CMMS administration throughout the region
• Oversee facility condition inspections, building-system assessments, and accurate account financial records
• Partner with Account Directors to deliver integrated maintenance and repair services, workplace experience programs, succession planning, and client support
• Monitor and evaluate vendor performance against client expectations and contractual obligations
• Drive client satisfaction initiatives, address concerns, and implement continuous improvement strategies
• Collaborate with Site Engineering, Engineering, PDS, MAC, and OP teams to optimize asset management and resolve work orders
• Contribute to capital budget development and management and support short- and long-term strategic client projects

Facilities Management Director

Facilities Coordinator

• Conduct morning facility checks and serve as primary point of contact for clients, visitors, and building landlord communications
• Execute financial processes including purchase order creation, goods receipt, invoice processing, and vendor registration in JDE and client systems
• Manage vendor contracts and coordinate maintenance/service delivery with M&E contractors to ensure quality work practices and compliance
• Plan and oversee mechanical, electrical, and plumbing operations while providing emergency call support and on-site attendance as required
• Coordinate space planning, occupancy reporting, badge access management, and quarterly physical occupancy counts for corporate real estate
• Organize events including festive celebrations, birthday parties, and space setup coordination with catering vendors and decoration procurement
• Support procurement activities including cleanroom supplies, office materials, and employee benefit items while maintaining comprehensive tracking systems
• Perform regular facility walks and morning inspection rounds throughout building premises
• Provide immediate on-site response during and outside business hours for emergency calls
• Set up events by moving light furniture and arranging spaces
• Handle office-based computer, documentation, and administrative tasks
• Interact with clients, vendors, visitors, and internal teams
• Occasionally lift and handle supplies, decorations, and office materials

Senior Facilities Coordinator

Support Engineer

• Support special initiatives and ongoing business-as-usual activities related to Center of Excellence functions
• Manage multiple assignments while following project priorities and delivery timelines
• Assist program managers, senior analysts, and leadership teams with project coordination and operational support
• Prepare reports, presentations, and other client-facing deliverables
• Coordinate team communications, engagement activities, and meeting materials
• Collaborate with cross-functional account teams to support project and program needs
• Escalate questions or issues to Center of Excellence leadership and program managers when appropriate
• Support ad hoc projects and strategic initiatives assigned by leadership
• Build business knowledge and technical skills to support professional growth and team success

Integrated Account Services Support Analyst

• Lead delivery of exceptional Facilities Management services across designated sites within the Americas real estate portfolio
• Provide operational leadership and foster an ownership-mindset culture
• Lead site-level excellence and achieve a standardized client experience across the portfolio
• Create development and succession plans for the team
• Manage regional budgets and serve as a key contact for client stakeholders
• Collaborate with site teams and cross-functional partners locally and regionally
• Drive regional service delivery, client satisfaction, and operational initiatives
• Analyze regional performance data and implement optimization strategies
• Build and maintain relationships with regional client stakeholders
• Conduct site reviews, present regional analytics, address concerns, and provide performance updates
• Coordinate JLL services using a unified OneJLL approach
• Participate in the One Team collaboration program with Workplace teams and Landlords
• Manage regional vendors and service providers
• Oversee operational budgeting, forecasting, cost optimization, variance analysis, savings initiatives, and financial reporting
• Coach and develop regional team members, identify training needs, and support career growth
• Implement enterprise-wide standards and QA/QC processes
• Conduct operational assessments and ensure compliance with contractual requirements, regulatory standards, and client expectations
• Drive contractual requirements and regional goals, including work order metrics and CPI/KPI targets
• Maintain high client satisfaction through performance indicators and satisfaction surveys

Regional Facilities Manager

Project Manager

• Manage successful delivery of complex, fast-track data center and mission-critical projects
• Execute project delivery activities through planning, execution, and closeout phases
• Maintain project plans, logistics coordination, and integrated schedules
• Track milestones and escalate schedule or budget risks
• Manage project meetings, milestone events, and site visits
• Coordinate closeout deliverables including as-builts, O&M manuals, and warranties
• Identify project risks and support mitigation planning and issue resolution
• Track project financials, change orders, and contract deliverables
• Coordinate vendor onboarding, purchase orders, contract records, and compliance documentation
• Support RFP and procurement activities, including bid coordination and bid leveling
• Facilitate schedule execution through milestone tracking and coordination across project teams and vendors
• Support field QA/QC, commissioning coordination, and contractor activities
• Promote site safety requirements and safe work practices
• Serve as day-to-day point of contact for client, contractor, vendor, and stakeholder communication on behalf of the senior PM
• Prepare progress reports, presentations, and briefing materials
• Participate in site safety protocols, MOP reviews, shutdown planning, and LOTO awareness during site visits
• Support safety, quality, and compliance standards throughout project lifecycles

Project Manager, Data Centers

• Assist the project manager in overseeing project development and execution, including budget management, schedule adherence, and quality control
• Engage with clients, consultants, and contractors throughout the project lifecycle
• Identify potential risks and develop mitigation strategies
• Support reviewing, negotiating, and administering vendor and supplier contracts
• Maintain project plans, status reports, meeting minutes, and other documentation
• Monitor project financial performance, track expenses, and maintain project budget records
• Coordinate meetings, prepare presentations, and assist with project-related tasks
• Support delivery of real estate and construction projects from initiation through completion

Associate Project Manager

Operations

• Provide essential administrative and operational support to the site management team
• Ensure smooth delivery of day-to-day site operations
• Schedule and coordinate vendor activities and site inspections
• Maintain accurate records of vendor interactions, service requests, and site activities
• Assist in preparing basic reports on site operations and vendor performance
• Respond to routine inquiries from staff, vendors, and clients
• Support implementation of site procedures and protocols
• Organize and maintain site documentation and operational manuals
• Assist in tracking and reporting key performance indicators (KPIs)
• Coordinate site meetings and help prepare relevant materials
• Support communication between stakeholders on site

Site Operations Coordinator

Technician

• Perform ongoing preventive maintenance and repair response work orders on facility mechanical, electrical, and other installed systems and equipment
• Maintain, operate, and repair HVAC systems, electrical distribution equipment, plumbing systems, building interiors/exteriors, grounds, and production equipment
• Become familiar with building automation systems, fire/life safety systems, and other building-related equipment
• Perform facility inspections and due diligence, reporting conditions affecting client occupancy and operations
• Complete hazard assessments and comply with safety procedures, ordinances, codes, and laws
• Practice defensive driving
• Submit P-card receipts daily
• Update work order status in real time
• Use CMMS systems such as Corrigo for all work performed
• Escalate problems or issues to customers and managers in a timely manner
• Attend required work and safety meetings
• Perform call-in work and other assigned duties

Mobile HVAC Maintenance Technician

Procurement

• Develop and manage hard service categories including MEP, mechanical, electrical, plumbing, critical environment, and fire and life safety
• Develop, execute, and maintain short-, mid-, and long-term category strategies
• Build strategic relationships with suppliers and industry leaders
• Manage category-specific segmentation of service providers and supply partners
• Share market intelligence, best practices, and category expertise
• Drive category opportunity agendas and deliver financial targets
• Plan procurement events, manage RFPs and quotations, analyze bids, and recommend awards
• Liaise with stakeholders for contract approvals, savings reporting, documentation, and compliance
• Use supply chain data analytics to assess needs and portfolios
• Rationalize the supply base and maintain a strategic supply partner framework
• Identify and qualify new suppliers using market and industry intelligence
• Identify risks and provide mitigation solutions
• Manage supplier relationships using JLL tools
• Act as internal issue resolution point and review supplier performance
• Provide functional leadership and peer group alignment
• Develop and implement policies and procedures
• Prepare reports and presentations for internal and external stakeholders
• Lead sourcing functions including supplier due diligence, RFPs, bids, contract negotiations, and operational transition
• Partner with functional leads and business stakeholders to drive immediate and sustained benefits
• Manage savings tracking and supplier initiatives
• Conduct supplier performance reviews, manage scorecards, contract compliance, and service obligations
• Incorporate Responsible Procurement
• Serve as subject matter expert and main point of contact for the category

Category Manager, Hard Services

• Manage full lifecycle of furniture projects, including redensifications, seat utilizations, re-sets, decommissions, and new furniture procurement
• Maintain project schedules and budgets with regular updates and accurate tracking
• Coordinate site logistics and onsite activities for defined scopes of work
• Manage project closeout activities, including O&M package creation, review, and client submission
• Respond to client requests within 24 hours, ensuring timely acknowledgment and resolution
• Conduct initial inventory intake for existing and new locations within the assigned region
• Perform comprehensive site assessments after hours twice yearly for hubs and once yearly for spokes
• Prepare and issue assessment reports with recommendations for replacement or repair
• Manage warehouse inventory and coordinate asset deployment across regions
• Process offboarding of decommissioned locations and associated assets
• Collaborate with JLL Designer on final design documentation and as-built updates
• Process approved bills of material for order entry when applicable
• Issue project status reports after completion of field activities
• Maintain decision logs, approval logs, reporting tools, and project minutes
• Participate in weekly regional team meetings to review outstanding work orders and active projects
• Coordinate with internal team members according to the responsibility matrix
• Partner with JLL Designer and Project Coordinator on project maintenance and closeout
• Review assessment schedules quarterly with Program Lead

Senior Project Manager, Furniture

• Manage the full lifecycle of furniture projects, including redensifications, seat utilizations, re-sets, decommissions, and new furniture procurement
• Maintain project schedules and budgets with regular updates and accurate tracking
• Coordinate site logistics and onsite activities for defined scopes of work
• Manage project closeout activities, including O&M package creation, review, and client submission
• Respond to client requests within 24 hours
• Conduct inventory intake for existing and new locations within the assigned region
• Perform comprehensive after-hours site assessments twice yearly for hubs and once yearly for spokes
• Prepare assessment reports with recommendations for replacement or repair
• Manage warehouse inventory and coordinate asset deployment across regions
• Process offboarding of decommissioned locations and associated assets
• Collaborate with JLL Designer on final design documentation and as-built updates
• Process approved bills of material for order entry when applicable
• Issue project status reports and maintain decision logs, approval logs, and project minutes
• Participate in weekly regional team meetings
• Coordinate with internal team members, JLL Designer, Project Coordinator, and Program Lead

• Serve as the Regional President’s key partner, “second in command,” and proxy for East-region initiatives
• Develop and drive adoption of region-specific and national protocols and processes
• Implement end-to-end business processes within the US and improve operational efficiency and service consistency
• Track regional priorities and translate them into actionable operating plans
• Execute enterprise and Leasing Advisory transformation initiatives
• Serve as Chief of Staff for US Regional Leadership, including agenda-setting, minutes, and action-item follow-through
• Triage operational issues across the region
• Conduct regular reviews of regional office data, financial metrics, and performance indicators
• Ensure regional connectivity and accountability through calls, town halls, and meetings
• Manage regional operations personnel
• Translate strategic vision into regional operational execution
• Lead annual strategic planning for all offices in the region
• Create and approve regional budgets with full P&L responsibility alongside the Regional President
• Partner on financial plans, goals, anomalies, AR reviews, and cash collection
• Partner on strategic recruiting and retention, employment agreements, HR/legal matters, promotions, performance reviews, talent development, offboarding, culture, and awards
• Support regional data and AI initiatives and relay technology and data needs to national leadership
• Report to the Regional President with a dotted line to the COO, AMR Leasing

Head of Operations

• Manage all aspects of day-to-day service delivery at Accenture during the shift
• Ensure proper usage and functionality of technologies implemented at the site
• Provide management advice and immediate responses for escalated Helpdesk, Mailroom, Front Office, and priority-call issues
• Manage C-mail and government-agency mail delivery
• Conduct rounds of front office, lobby areas, restrooms, and facility areas to ensure housekeeping and upkeep standards
• Manage security muster, deployment, briefings, penalties, VIP-visit coordination, key room, clock room, and time office operations
• Monitor security and housekeeping issues, action tracking, service quality, grooming, training, registers, assets, and vendor performance
• Oversee housekeeping deployments, facility walkthroughs, snag identification, Siebel call closure, and common-area upkeep
• Supervise cafeteria hygiene, food quality and quantity, meal costs, operating hours, traffic analysis, vendor audits, PPE usage, and service standards
• Coordinate estate-management activities with builder teams, including guarding, common-area upkeep, pest control, logistics, and snag closure
• Maintain duty-manager logs, shift handovers, walk-around maps, checklists, OLA updates, reports, and audit documentation
• Coordinate with engineering, events, facility, security, housekeeping, catering, and builder teams
• Organize staff induction and training on Accenture policies and requirements
• Govern pest control, carpet maintenance, wellness room, ambulance, indoor plants, recreation room, and gym activities
• Participate in and manage half-yearly fire drills
• Handle security and EHS incidents according to escalation procedures

Senior Director, MTS Service Delivery

MTS Service Delivery Manager

Facilities Management Director

Senior Facilities Coordinator

Integrated Account Services Support Analyst

Regional Facilities Manager

Project Manager, Data Centers

Associate Project Manager

Site Operations Coordinator

Mobile HVAC Maintenance Technician

Category Manager, Hard Services

Senior Project Manager, Furniture

Senior Project Manager, Furniture

Head of Operations

Duty Manager – Soft Services Executive