Leo Madeiras

Analyst

• Develop and enhance the customer value proposition and customer journeys, identifying opportunities to improve the customer experience.
• Analyze data, customer behavior, and Voice of the Customer insights to turn findings into strategies and actions.
• Plan and execute campaigns, customer relationship programs, and CRM journeys using segmentation and personalization.
• Develop engagement, retention, reactivation, and loyalty strategies throughout the customer lifecycle.
• Manage loyalty initiatives and programs, connecting benefits and experiences to customer needs.
• Collaborate with Marketing, Sales, Customer Experience, Data, Technology, and Operations teams.
• Monitor customer experience, relationship, and loyalty metrics, proposing continuous improvements.
• Lead end-to-end projects, from planning through results measurement.

Senior Loyalty and Customer Relationship Analyst

Cloud Engineer

• Support Azure and GCP environments, assisting with monitoring, availability, performance, and incident management
• Operate Kubernetes environments, performing troubleshooting, workload, namespace, and service maintenance, as well as routine automation
• Manage and support CI/CD pipelines in Azure DevOps, including automated deployments, Service Connections, access, and permissions
• Support the administration of Microsoft Fabric and Power BI, including monitoring Fabric capacities in Azure
• Provide support for Microsoft 365 environments, primarily Teams, Exchange, and SharePoint Online, as well as the Workspace collaboration environment
• Support activities related to on-premises infrastructure, DNS, and connectivity
• Support and integrate APIs and API Management, assisting communication between gateways and backend services
• Administer monitoring and alerts in Azure and GCP, contributing to incident diagnosis and resolution
• Troubleshoot applications and services running on IIS, Windows, Workers, and Kubernetes
• Support the governance of Azure SQL Database and SQL Managed Instance, monitoring access, backups, consumption, and performance
• Create and maintain technical documentation, operating procedures, and the corporate Wiki
• Identify opportunities for automation, performance improvement, stability enhancement, and cost optimization across environments

Mid-Level Cloud Infrastructure Analyst

• Support and monitor Microsoft Azure and Google Cloud Platform (GCP) environments
• Operate Kubernetes environments, performing troubleshooting and maintaining workloads, namespaces, and services
• Administer and enhance CI/CD pipelines in Azure DevOps, supporting deployment automation and operational routines
• Create and manage Service Connections, access, and permissions for integrations with Azure and GCP
• Administer and enhance Microsoft Fabric and Power BI environments, including capacity monitoring and validation
• Administer Microsoft 365 environments, focusing on Teams, Exchange, and SharePoint Online
• Support the management of collaborative environments and Google Workspace
• Configure and troubleshoot DNS, connectivity, APIs, and API Management
• Monitor environments, alerts, resource consumption, and incidents, supporting root cause identification
• Support the administration and troubleshooting of applications running on IIS, Windows, Workers, and Kubernetes
• Monitor Azure SQL Database and SQL Managed Instance environments, including access, backups, consumption, and performance
• Create and maintain technical documentation, operating procedures, and content in the corporate Wiki
• Identify opportunities for automation, performance optimization, and cloud cost reduction

Senior Cloud Infrastructure Analyst

Full-stack Engineer

• Develop and maintain highly critical backend services in a financial transaction environment, ensuring availability, consistency, and traceability
• Technically lead product roadmap initiatives, from refinement with the Product Owner through production deployment
• Design and evolve integrations with partners and providers across the payments ecosystem, including acquirers, gateways, registrars, processors, fraud prevention providers, and ERPs
• Define and review architecture decisions, including data modeling, API contracts, resilience strategies, idempotency, and failure handling
• Support LMP's proprietary systems by investigating incidents and addressing root causes
• Implement observability, monitoring, and alerting for services owned by the squad
• Review code, provide technical support to mid-level and junior developers, and promote engineering best practices
• Collaborate with Product, Operations, Finance, Risk, and Compliance teams, translating business needs into technical solutions

Senior Backend Software Developer

• Develop, test, and maintain backend APIs and services for LMP technology squads
• Implement integrations with internal systems and external partners across the payments ecosystem
• Participate in the technical refinement of initiatives with the Product Owner (PO) and squad team, estimating and detailing deliverables
• Fix and improve production systems by investigating incidents and proposing solutions
• Write database queries and evolve data models to meet product, operational, and reporting needs
• Contribute to monitoring, logging, and alerting for squad services
• Participate in code reviews and contribute to the team's technical quality and standardization

Mid-Level Backend Software Developer

Content Marketing Manager

• Translate content strategy into action plans and executions for different brands, audiences, and channels
• Orchestrate the production workflow, supporting the organization of the department’s demands, priorities, and deliverables
• Serve as a technical and creative reference, ensuring quality, consistency, and alignment with different tones of voice
• Lead the content workstream for major campaigns, from narrative development through multichannel execution
• Plan and monitor initiatives with influencers and content creators
• Monitor content, audience, conversion, and results metrics, turning data into business recommendations
• Track trends, consumer behavior, and market conversations through social listening tools
• Use Artificial Intelligence tools to optimize research, processes, and content production
• Support the development of the department’s processes, briefs, and methodologies, contributing to a more agile and efficient operation
• Work collaboratively with different teams, partners, and suppliers

Senior Loyalty and Customer Relationship Analyst

Mid-Level Cloud Infrastructure Analyst

Senior Cloud Infrastructure Analyst

Senior Backend Software Developer

Mid-Level Backend Software Developer

Senior Content Analyst