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Lincoln FinancialPosted 10/19/2026full-timeRemote • Pennsylvania • United StatesLead💰 $106,875 - $171,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and managerial capabilities, with a focus on team development, operational performance, and client relationship management. Proficient in analyzing complex data trends and implementing effective service solutions while staying informed on industry developments.
Highest-signal resume keywords
Leadership ExperienceClaims ManagementCustomer Service ExpertiseProject ManagementMicrosoft Office Suite Proficiency
About the role
Key responsibilities & impact- Lead and develop a high-performing team of approximately 10 team members
- Set priorities, manage performance, provide coaching and feedback, and create growth and development opportunities
- Evaluate work allocation, optimize processes, and align responsibilities with appropriate skill sets
- Lead experienced professionals accountable for service delivery, team results, and operational performance
- Build partnerships with clients, brokers, and internal stakeholders to deliver effective service solutions and enhance customer experience
- Guide analysis of client needs, workforce dynamics, industry trends, and product offerings to recommend claims and service models
- Ensure the team maintains expertise in Lincoln’s capabilities and stays informed on industry trends, market developments, and competitive insights
- Collaborate across the organization to establish best practices, resolve complex issues and escalations, and improve partnership effectiveness
- Track key operational metrics, support planning efforts, and direct solutions and initiatives to align with business needs and objectives
Requirements
What you’ll need- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- 5+ Years of experience in claims and/or customer service directly related to the specific responsibilities of this role
- 3+ years of managerial, supervisory, and/or demonstrated leadership experience
- Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
- Ability to analyze complex information and data trends, solve complex or ambiguous problems, apply sound judgment, and act effectively in situations with limited standardization
- Remains current in profession and industry trends
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Effectively and responsibly uses AI tools in daily work, validates AI-generated outputs, and identifies opportunities to improve productivity, decision-making, and outcomes
- Up to 25% travel
- Project Management experience preferred
- Direct absence management consulting experience preferred
Benefits
Comp & perks- Clearly defined career tracks and job levels
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
- Annual Incentive Program eligibility
- Long-term incentives may be available
- Sales incentives may be available
- Lincoln’s standard benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementCustomer ServiceData AnalysisProject ManagementOperational Performance Tracking
Soft Skills
Organizational SkillsProblem-SolvingCoaching and FeedbackCollaborationAttention to Detail
Tools & Technologies
Microsoft Office SuiteAI Tools
Industry Keywords
Service DeliveryClient PartnershipsWorkforce DynamicsIndustry TrendsAbsence Management Consulting