LPL Financial

Customer Success Manager

• Own escalated matters through completion and partner with related business units to resolve issues
• Coordinate workflow and resources on the Commonwealth Compensation team
• Assist with clearing requests and efforts for scheduled payout cycles
• Consult and provide tailored white glove service to Commonwealth Advisors
• Process and correct compensation issues for the employee model in a timely manner
• Partner with technical analysts to produce data results and present issues in an advisor-friendly format
• Set expectations and manage corrections to completion between business units
• Share trends and pain points with leadership and business partners to identify solutions and improve processes
• Provide subject matter support to other business units and coordinate resolution of escalated issues
• Assist with service recovery for aged requests, escalated issues, and complex activities affecting the Advisor experience
• Assist with conversions to Commonwealth throughout the year
• Support and sometimes lead initiatives to improve the Advisor experience and broader LPL organization
• Assist the Client Compensation Service team with overflow calls and cases when needed

Client Experience Manager

Product Manager

• Support the development and execution of the IAM product strategy, roadmap, and delivery priorities
• Partner with engineering, architecture, cybersecurity, operations, and business stakeholders to define product requirements and actionable plans
• Own prioritization of features, enhancements, defects, and technical dependencies for assigned IAM capabilities
• Create, refine, and maintain epics, features, user stories, and acceptance criteria for agile delivery
• Serve as the primary product partner for Scrum teams supporting IAM capabilities
• Support backlog management, release planning, dependency coordination, readiness activities, and post-release follow-up
• Gather and synthesize user, stakeholder, and partner-team feedback to inform product decisions and continuous improvement
• Monitor product adoption, delivery outcomes, and stakeholder feedback to identify improvement opportunities and roadmap tradeoffs
• Maintain alignment on priorities, timelines, dependencies, and success measures across teams
• Prepare product updates, roadmap materials, and progress reporting for leadership and key stakeholders
• Partner with control and technology teams to ensure IAM solutions support security, resiliency, accessibility, and operational effectiveness standards
• Stay current on IAM trends, emerging technologies, and industry best practices
• Contribute to the evolution of product management practices within the IAM domain

AVP, Product Manager – Identity & Access Management, IAM

Human Resources

• Work with internal and external stakeholders to define and analyze complex business problems
• Provide recommendations and configure solutions leveraging Workday capabilities
• Provide secondary support to other HR systems
• Understand customer needs, document requirements, and deliver tailored Workday solutions
• Manage workflow using an agile approach
• Maintain backlogs and manage projects
• Develop user procedures, guidelines, and job-aid documentation
• Train business partners on new processes and functionality
• Train new administrators on general system processes
• Troubleshoot, maintain, and support reports and queries
• Assist in developing standard reports for ongoing customer needs
• Maintain system data integrity by running queries and analyzing data
• Monitor HRIS trends, product and service development, AI enhancements, delivery, support, and key technologies
• Participate in HRIS user group meetings and conferences
• Assist with other HR systems and projects as needed

Senior Analyst, HR Systems

Business Development Rep

• Consult with community banks and credit unions regarding their entire wealth management business, including retail, trust, and RIA
• Sell into large opportunities and work with prospects through the due diligence process
• Lead coordination and execution with program management and internal stakeholders
• Develop, feed, and close a robust pipeline of self-sourced and warm opportunities
• Use a consultative B2B sales process to support growth in the institutional space across TPM/BD, trust, and unified wealth offerings
• Track opportunities and activity in Salesforce, Outlook, and other tools
• Maintain expert awareness of the competitive TPM/BD landscape and trust marketplace
• Collaborate with internal business partners to strategize and develop winning solutions
• Prioritize daily activities around the highest-gain opportunities
• Apply client, partner, and prospect feedback to iterate offerings
• Use market data to identify opportunities, influence capability development, and inform marketing campaigns

VP, Business Development Officer – Enterprise Sales, Financial Institutions

Trader

• Engage with Financial Advisors, assistants, and end clients
• Make outbound calls to Advisors regarding trades, corrections, and education
• Develop relationships with third-party market centers and execution platforms
• Collaborate with internal departments including Product, Compliance, Purchase & Sales, Licensing & Registration, and Business Development
• Provide guidance and assistance in all aspects of equity and option trading for best possible execution
• Resolve trade and settlement issues with market centers, exchanges, and back office
• Liaise with third-party money managers, Registered Investment Advisors, and Institutional Traders
• Review and approve large trades for the trading team
• Maintain accountability for trade execution quality and review the blotter daily after close
• Provide support, guidance, and training for junior equity traders
• Handle and resolve escalated calls and issues
• Identify efficiencies and improvements for the trading desk
• Become a subject matter expert across multiple products, including their risks, fees, and differences
• Explain regulatory requirements and LPL Financial policies and ensure compliance

Senior Equity Options Trader

Advisor

• Act as a dedicated representative assigned to a specific branch or multiple branches
• Deliver Non-Deposit Investment Products (NDIPs) and services to branch customers and prospective customers
• Provide advice-based financial solutions for an assigned book of business
• Solicit new and existing investments and insurance solutions tailored to individual customer needs
• Establish partnerships with Retail Branch Managers and Centers of Influence
• Utilize a consultative, holistic approach, sales process, and assessment tools
• Provide comprehensive investment and insurance solutions
• Offer suitable and diversified brokerage, advisory, and insurance solutions
• Ensure compliance with regulatory, broker-dealer, and institutional requirements
• Deliver high-quality customer service during customer interactions
• Build relationships with retail branch staff and support referral efforts
• Understand core institution products to support cross-selling and generate referrals
• Meet or exceed established sales goals while complying with applicable policies, procedures, and regulations

Wealth Advisor

Strategy

• Lead enterprise strategy initiatives addressing corporate growth, competitive positioning, advisor and end-client value propositions, operating model evolution, AI-enabled transformation, pricing strategy, M&A strategy, and adjacent market expansion
• Frame ambiguous strategic questions and develop fact-based recommendations for senior executives, Management Committee members, and Board-level discussions
• Create executive-ready strategic narratives and materials that simplify complexity and clarify tradeoffs
• Partner with business lines, Finance, Technology, Product, Legal, Risk, Transformation, Corporate Development, and senior stakeholders
• Monitor the wealth management landscape, advisor and end-client needs, new entrants, AI-driven disruption, monetization models, and competitor moves
• Lead market sizing, financial modeling, scenario analysis, strategic option development, and risk assessment
• Contribute to Board, Management Committee, and senior leadership materials, annual strategy sessions, strategic updates, and decision-oriented pre-reads
• Lead project teams, coach analysts and managers, and develop Corporate Strategy talent
• Convert strategic recommendations into roadmaps, governance models, operating rhythms, success metrics, and implementation plans

Corporate Strategy

Client Services Representative

• Serve as the primary point of contact for clients, responding to inquiries, resolving issues, and educating clients on account services and online capabilities
• Support onboarding of new clients by collecting required documentation and facilitating accurate, compliant account setup
• Prepare and process account opening, maintenance, and transfer documentation in accordance with firm policies and regulatory requirements
• Monitor and manage client account activity, including contributions, distributions, trading support, annuity servicing, insurance-related requests, and performance reporting
• Maintain accurate, organized, and up-to-date client records within the firm’s CRM and document management systems
• Coordinate with custodians, insurance carriers, service providers, and internal teams to fulfill client requests and resolve operational issues
• Assist financial advisors with administrative and operational support, reporting, client communications, and initiatives to enhance client engagement and operational efficiency

Senior Registered Client Service Associate

• Complete the six-month Advisor Licensing Program training in client relationship management, comprehensive financial planning, investment solutions, product implementation, financial markets, and consultative selling
• Complete training on LPL systems and procedures with tutoring, leadership coaching, and support for obtaining FINRA licenses
• Pass the SIE, Series 7, and Series 66 examinations within the first 120 days of employment
• Achieve training milestones and learning comprehension goals to graduate
• Provide exceptional client service through incoming service calls, client transactions, reports, forms, emails, and proactive outreach
• Maintain the operational and compliant management of a 120,000+ client book through proactive check-ins and outreach
• Collect and analyze client data and develop, implement, review, and maintain financial planning solutions
• Address education, tax, estate, insurance, and investment allocation concepts with clients
• Answer questions about account types, investment products, and financial markets
• Meet goals for asset investment, wallet share consolidation, and relationship deepening
• Facilitate communication and coordination between departments and support new partnerships and practices
• Remain in good standing with compliance requirements, assess and mitigate risk, and prevent fraud through security checks and client conversations
• Graduate with an opportunity to support clients as an Associate Financial Advisor

Advisor Licensing Program

DevOps Engineer

• Provide technical leadership for the Enterprise DevSecOps Engineering team
• Drive initiatives that enhance developer experience, delivery velocity, quality, and security
• Lead engineering initiatives that improve developer experience and accelerate software delivery
• Drive operational excellence for connected services supporting continuous 24x7x365 operations
• Gather technical requirements and develop enterprise CI/CD strategies and objectives
• Establish technical standards aligned with business priorities
• Define, promote, and scale DevOps practices across product engineering teams
• Develop multi-year technology roadmaps
• Establish deployment standards, reusable interfaces, and automation frameworks
• Evaluate industry trends and improve deployment processes, tooling, and engineering practices
• Use data-driven approaches to understand user needs and prioritize platform enhancements
• Drive innovation and automation to improve developer productivity and platform capabilities
• Participate in strategic planning activities
• Collaborate with Architecture, Security, Platform Engineering, Quality Engineering, Cloud Engineering, and Change & Release Management teams to deliver scalable solutions and prioritized roadmaps