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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in benefits administration, including medical, dental, vision, and retirement plans, while ensuring compliance with regulations such as HIPAA and ACA. Proficient in managing employee benefit records and delivering effective communication and support to employees and retirees.
Highest-signal resume keywords
Benefits AdministrationWorkdayHIPAA ComplianceCustomer ServiceProblem Solving
About the role
Key responsibilities & impact- Support the design, administration, and delivery of employee benefits programs
- Administer medical, dental, vision, voluntary benefits, retirement, and post-retirement plans
- Monitor benefit-related documentation, processing, and secure record retention
- Maintain accurate and confidential employee benefit records in Workday
- Assist with benefit enrollments, qualifying life events, open enrollment, and annual benefits processes
- Serve as a first point of contact for benefit-related inquiries
- Research and resolve routine issues and escalate complex matters
- Participate in new-hire onboarding and deliver benefits orientation
- Administer post-retirement benefits and COBRA processes
- Maintain retiree cost-share data and oversee monthly retiree billing
- Manage Medicare aging-in activities
- Support compliance activities involving HIPAA, ACA, ERISA, and COBRA
- Conduct audits and data reviews and recommend corrective actions
- Partner with vendors, Lifetime Benefits Solutions, and internal stakeholders
- Administer and interpret the Tuition Assistance program
- Develop and deliver benefits communications, educational materials, and information sessions
- Coordinate the annual benefits fair and employee engagement initiatives
- Identify process improvements and stay current on industry and regulatory developments
Requirements
What you’ll need- Bachelor’s degree in Business Administration or relevant field with three or more years of experience in the Benefits field of Human Resources, or a combination of education and related experience equivalent to 7 years
- Level II: Six or more years of experience in benefits administration, or a combination of education and related experience equivalent to 10 years in lieu of degree
- Solid understanding of benefit plans and relevant regulations
- Familiarity with HRIS/Payroll integrated systems; Workday a plus
- Exceptional customer service skills
- Demonstrated business problem solving and process development skills
- Excellent organizational skills and ability to prioritize assignments
- Excellent written and verbal communication and presentation skills
- Ability to interact with employees at all levels and retiree members
- Ability to maintain confidentiality and discretion with employee information
- Ability to work independently and within teams
- Proficient in Microsoft Office Suite
- Demonstrated problem-solving abilities with limited oversight
- Demonstrated in-depth aptitude and understanding of internal benefit processes and the legal environment regulating benefit plans
- Demonstrated compliance-related aptitude and experience with plan-related documentation, including annual disclosures/notifications, 5500 Reporting/Summary Annual Reports, and 401(k) Non-Discrimination Testing
- Ability to work while sitting and/or standing at a workstation using a computer and peripherals for three or more hours at a time
- Ability to hear, understand, and speak clearly while using a phone
- Ability to travel across the Health Plan service region for meetings and/or trainings as needed
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits Program DesignEmployee Benefits AdministrationCOBRA Processes401(k) Non-Discrimination TestingData AuditsBenefit DocumentationTuition Assistance AdministrationMicrosoft Office SuiteBenefit Communication DevelopmentRegulatory Compliance
Soft Skills
Organizational SkillsWritten CommunicationVerbal CommunicationInterpersonal SkillsConfidentiality
Tools & Technologies
HRIS SystemsPayroll SystemsWorkdayBenefit Management Software
Industry Keywords
Employee BenefitsHuman ResourcesRetirement PlansBenefit RegulationsHealth Plan Service