MDS Group

Analyst

• Manage a portfolio of highly complex clients through in-person, telephone, and/or digital-channel support, ensuring that each client receives prompt and accurate assistance tailored to their needs.
• Provide customer service through attentive communication grounded in dialogue and an understanding of clients’ needs, clarifying questions and providing the information required regarding coverage processes for insurable and non-insurable benefits.
• Support clients with reimbursement requests and/or reimbursement estimates through in-person, telephone, and/or digital-channel support, ensuring the effective reimbursement of expenses incurred for care received outside the accredited provider network.
• Carry out the procedures required for market studies by gathering the data and/or information needed to complete quotation forms, identifying the best terms and options for clients within the renewal timeline.
• Prepare reports and/or presentations featuring claims-ratio indicators by organizing data and information and conducting quantitative and qualitative analyses, providing clients with policy results.
• Identify opportunities for improvement by mapping processes during execution and reviewing procedures and workflows, recommending actions that support continuous improvement in customer service.
• Perform other professional activities related to and inherent to the position, as required by the area’s needs and/or demands, through training, professional development, and guidance from the immediate manager, supporting continuous professional growth.

Senior Relationship Analyst

Operations

• Download and process electronic files provided by insurers or vendors to access billing data and support the invoice review and cost allocation processes.
• Review invoices by conducting detailed checks of billed amounts, coverage, and enrollment changes to ensure accurate postings and prevent financial discrepancies or improper charges.
• Allocate invoices by distributing amounts among cost centers, business units, or client companies to accurately reflect benefit costs in accounting and ensure precise financial recharges.
• Perform other related duties inherent to the position, as required by the department, through training, professional development, and guidance from the immediate supervisor, ensuring continuous professional growth.

Junior Operations Analyst

• Analyze and process benefits transactions, validating requests for enrollment, cancellation, and changes
• Identify inconsistencies and coordinate corrections with clients, insurers, and/or insurance providers
• Analyze inconsistencies in operational processes and coordinate appropriate resolutions
• Track billing processes, monitor invoice issuance, and investigate discrepancies
• Verify billing amounts, transactions, and information
• Analyze and track Life insurance claims through to completion
• Monitor deadlines, outstanding items, and process stages with insurers and/or insurance providers
• Prepare and analyze delinquency reports
• Provide operational support to clients and internal teams
• Monitor deadlines, outstanding items, KPIs, and SLAs
• Perform related activities as required by the department

• Lead intermediate-complexity Placement projects by organizing scope, mapping risks, defining and executing deliverables, and establishing process milestones
• Analyze and process portfolio data and current conditions to structure technically sound and financially balanced proposals
• Conduct contract analyses and assess benefit policies
• Analyze benefit coverage, service structures, access conditions, geographic scope, and quality indicators both qualitatively and quantitatively
• Send requests to the market, monitor responses, and validate proposals received
• Conduct benchmarking studies and design or redesign benefit plans
• Lead negotiations with healthcare providers and insurers
• Conduct benefit harmonization processes
• Prepare technical materials and comparative presentations
• Identify and assess the impacts of proposed changes through financial and operational simulations
• Manage Placement projects, coordinating scope, timelines, deliverables, risks, and alignment between clients and the market
• Perform related professional activities as required by the department

Placement Analyst

• Manage a portfolio of moderately complex clients through in-person, telephone, and/or digital channels
• Address questions and provide information about coverage for insured and/or non-insured benefits
• Support reimbursement requests and/or estimates, ensuring the effective reimbursement of expenses incurred outside the accredited provider network
• Conduct market research, gathering data and information for quotation forms and identifying the best conditions for the client within the renewal period
• Prepare reports and/or presentations with loss ratio indicators and quantitative and qualitative analyses
• Identify opportunities to improve processes, procedures, and workflows
• Perform related activities as needed by the department, including training, professional development, and guidance from the immediate manager

Client Relationship Analyst (Mid-Level)

• Manage a portfolio of clients through in-person, telephone, and/or digital channels
• Answer questions and provide information about coverage processes for insurable and/or non-insurable benefits
• Conduct market research and gather data and information for quotation forms
• Identify the best terms and options for clients within the renewal timeframe
• Prepare reports and/or presentations containing operational and customer service performance indicators
• Identify opportunities to improve processes, procedures, and workflows
• Suggest initiatives for continuous improvement in customer service
• Perform related professional activities as needed by the department and as directed by the immediate manager

Relationship Analyst – Junior

• Manage a portfolio of lower-complexity clients through in-person, telephone, and/or digital interactions, ensuring that each client receives prompt and accurate service according to their needs
• Assist clients by answering questions and providing information about coverage for insurable and/or non-insurable benefits
• Support clients with reimbursement requests and/or reimbursement estimates, ensuring the effective reimbursement of expenses incurred outside the accredited provider network
• Conduct market research and gather data and information for completion of quotation forms
• Prepare reports and/or presentations containing loss ratio indicators and quantitative and qualitative analyses
• Identify opportunities to improve processes, procedures, and workflows
• Perform related professional activities as needed by the department, including training, professional development, and guidance from the immediate supervisor

• Manage a portfolio of highly complex clients through in-person, telephone, and/or digital channels
• Clarify questions and provide information about coverage processes for insurable and/or non-insurable benefits
• Support clients with reimbursement requests and/or reimbursement estimates
• Conduct market research and gather data and information for quotation forms
• Prepare reports and presentations featuring claims ratio indicators and quantitative and qualitative analyses
• Identify opportunities to improve processes, procedures, and workflows
• Perform related professional activities as needed by the department, with support from training and guidance provided by leadership

• Ensure proper integration between systems through data, application, API, and device connectivity across the entire IT organization
• Develop systems and software/hardware, from programming through integration with other tools and computerized systems
• Maintain systems throughout their lifecycle
• Develop features and maintain the structure of technology systems
• Plan, create, implement, and maintain foundational structures for digital projects
• Identify opportunities for improvement and propose actions for the continuous improvement of IT systems development
• Document the entire software development lifecycle (SDLC)
• Act as a trainer and point of reference for other team members by providing training and guidance
• Contribute to the development of the company’s KPIs, OKRs, and new projects
• Perform related professional activities as required by the department

Senior Relationship Analyst

Junior Operations Analyst

Junior Operations Analyst

Placement Analyst

Client Relationship Analyst (Mid-Level)

Relationship Analyst – Junior

Relationship Analyst – Junior

Senior Relationship Analyst

Senior Systems Development Analyst