Mews

Account Executive

• Own a territory from day one
• Build pipeline through outbound prospecting
• Own the end-to-end sales cycle from prospecting to close
• Ensure at least 50% of closed deals originate from personal outbound efforts
• Meet territory quota targets, with deals averaging €5,000+ in value
• Deliver a minimum of 2 high-impact demos per day to hotel owners, operators, and leadership teams
• Complete 120+ outbound activities per week
• Use AI to accelerate prospecting, personalize sequences at scale, and analyze territory data
• Run consultative deals across multiple stakeholders
• Close net new business in hospitality technology

Explore Account Executive at Mews. Review requirements and application details.

Support Engineer

• Own around 30 cases a day across chat, email and phone
• Resolve routine and moderately complex issues end to end within agreed SLAs
• Investigate account history, workflow configuration and customer environments to identify root causes
• Propose fixes rather than escalating by default
• Communicate clearly and calmly with stressed, non-technical hotel teams
• Redesign casework using AI, including prompts and triage approaches
• Share effective AI approaches with teammates
• Flag recurring issues to senior analysts or Team Leads
• Write knowledge base updates
• Raise Jira tickets to Product and Engineering with reproducible steps and impact

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Customer Support Analyst

Customer Success Manager

• Manage a Customer Success team of around eight to ten CSMs across DACHEE
• Set direction on priorities, outcomes, and commercial expectations
• Own team performance across retention, expansion, payment adoption, and customer health
• Build goal-setting, inspection, performance-review, forecasting, and accountability rhythms
• Coach and develop team members in commercial conversations, stakeholder management, and risk mitigation
• Hire, onboard, and develop talent; build succession strength and development pathways
• Manage escalations and turn customer-journey patterns into scalable process improvements
• Direct the development of AI-powered systems for real-time customer health, risk, and expansion signals
• Act as the voice of the customer and partner with Product, Commercial, and Operations to improve outcomes and influence priorities

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Manager, Customer Success

Product Marketing

• Meet with GTM teams to understand their processes firsthand and design and ship automation that removes manual work
• Own delivery end to end by scoping, building, and validating work without a PM or handoff
• Travel to local offices when deeper embedding is needed, build alongside teams for several days, and train them on delivered solutions
• Architect systems integrating Salesforce, HubSpot, Nue, Databricks, and Gong with security and reliability built in
• Translate GTM problems into production-grade AI systems
• Design and ship AI-powered systems for real commercial outcomes
• Make production engineering decisions about model choice, agent design, and RAG pipelines
• Take full ownership of live AI systems

Explore Lead GTM System Builder at Mews. Review requirements and application details.

Lead GTM System Builder

Business Development Rep

• Expand Mews’ West Coast market by building qualified pipeline from cold call through booked discovery meeting
• Own outbound prospecting across the West Coast territory to hotel GMs, revenue managers, and group procurement contacts
• Run multi-channel cold outreach through calls, emails, and targeted sequences
• Convert prospect conversations into booked discovery meetings for the Account Executive team
• Research and tier new business opportunities and build pipeline independently
• Track and report pipeline activity to the direct manager weekly, monthly, and quarterly
• Feed hotel-operator market intelligence to the regional commercial team
• Use AI frequently for research and prospecting

Explore Business Development Representative at Mews. Review requirements and application details.

Open roles

Account Executive

Customer Support Analyst

Manager, Customer Success

Lead GTM System Builder

Business Development Representative