Moen

Customer Support

• Serve as the voice of Moen for product, installation, warranty, and product concern inquiries
• Provide world-class customer service to consumers
• Complete over 200 hours of paid virtual product training
• Work with a tenured teammate during onboarding to prepare for success
• Troubleshoot customer issues by gathering details, diagnosing problems, and guiding customers through step-by-step fixes
• Make warranty decisions, including replacement or next steps, according to Moen standards
• Search multiple systems and knowledge bases for answers
• Document every customer interaction accurately
• Deliver clear, accurate, and human customer experiences
• Build product knowledge and improve troubleshooting capabilities over time

Customer Service Representative

• Serve as the customer-facing “Voice of Moen” for product, installation, and warranty questions
• Provide world-class customer service to consumers
• Troubleshoot product issues and diagnose problems
• Guide customers through clear, step-by-step fixes
• Make warranty decisions, including replacements or next steps, according to Moen standards
• Use multiple systems and knowledge bases to find answers
• Document every customer interaction accurately
• Deliver clear, accurate, and helpful service on every contact
• Develop product knowledge and improve troubleshooting skills over time
• Complete over 200 hours of paid virtual training and onboarding with a tenured teammate

• Provide customer service for product, installation, warranty, and product concern questions
• Troubleshoot issues by gathering details, diagnosing problems, and guiding customers through step-by-step fixes
• Make warranty decisions, replacements, or next-step recommendations according to Moen standards
• Use multiple systems and knowledge bases to find answers
• Document every customer interaction accurately
• Deliver clear, accurate, and helpful customer experiences
• Develop product knowledge and troubleshooting skills
• Complete over 200 hours of paid virtual training
• Pair with a tenured teammate before training completion to prepare for the role

• Provide customer service for product, installation, warranty, and product concern inquiries
• Troubleshoot issues by gathering details, diagnosing problems, and guiding customers through step-by-step solutions
• Make warranty decisions, including replacements or next steps, according to Moen standards
• Use multiple systems and knowledge bases to find answers
• Document every customer interaction accurately
• Deliver clear, accurate, and helpful customer experiences
• Build product knowledge and improve troubleshooting skills over time
• Complete over 200 hours of paid virtual training
• Pair with a tenured teammate before training completion to prepare for the role

• Provide customer service for product, installation, warranty, and product concern inquiries
• Troubleshoot issues by gathering details, diagnosing problems, and guiding customers through step-by-step fixes
• Make warranty decisions, including replacements and next steps, according to Moen standards
• Use multiple systems and knowledge bases to find answers
• Document every customer interaction accurately
• Deliver clear, accurate, and helpful customer experiences
• Develop product knowledge and improve troubleshooting skills
• Complete over 200 hours of paid virtual product training
• Work with a tenured teammate during onboarding to prepare for the role

• Serve as the consumer-facing “Voice of Moen” for product, installation, and warranty questions
• Provide world-class customer service to consumers
• Troubleshoot product issues and guide customers through clear, step-by-step fixes
• Gather details, diagnose issues, and determine appropriate solutions
• Make warranty decisions, including replacements or next steps, according to Moen standards
• Use multiple systems and knowledge bases to find answers
• Document every customer interaction accurately
• Deliver clear, accurate, and helpful customer experiences
• Build product knowledge and improve troubleshooting capabilities over time
• Complete over 200 hours of paid virtual product training
• Work with a tenured teammate during onboarding to prepare for success

IT Support

• Assist customers with technical questions, troubleshooting, installation guidance, product maintenance, and support requests through inbound interactions
• Gather information, identify root causes, and evaluate potential solutions related to water filtration systems and associated products
• Walk customers through step-by-step troubleshooting and resolution processes
• Support customer inquiries through phone, chat, and email channels
• Use multiple systems, tools, and knowledge bases simultaneously to research, diagnose, and resolve customer concerns
• Accurately record customer interactions, troubleshooting activities, and resolutions
• Meet expectations for quality, productivity, and customer satisfaction
• Maintain composure while managing high interaction volumes and complex technical situations
• Expand product knowledge and strengthen technical troubleshooting skills

Technical Customer Support Representative – Water Filtration

• Assist customers with technical questions, troubleshooting, installation guidance, product maintenance, and support requests through inbound interactions
• Gather information, identify root causes, and evaluate potential solutions related to water filtration systems and associated products
• Walk customers through step-by-step troubleshooting and resolution processes
• Support customer inquiries through phone, chat, and email channels
• Use multiple systems, tools, and knowledge bases simultaneously to research, diagnose, and resolve customer concerns
• Accurately record customer interactions, troubleshooting activities, and resolutions
• Meet expectations for quality, productivity, and customer satisfaction
• Maintain composure while managing high interaction volumes and complex technical situations
• Expand product knowledge and strengthen technical troubleshooting skills to improve customer outcomes
• Work scheduled shifts of 8:00 AM–5:00 PM ET or 9:00 AM–6:00 PM ET, with occasional flexibility for coverage needs

• Assist customers with technical questions, troubleshooting, installation guidance, product maintenance, and support requests through inbound interactions
• Gather information, identify root causes, and evaluate potential solutions related to water filtration systems and associated products
• Walk customers through step-by-step troubleshooting and resolution processes
• Participate in a collaborative team rotation supporting customer inquiries through phone, chat, and email channels
• Use multiple systems, tools, and knowledge bases simultaneously to research, diagnose, and resolve customer concerns
• Accurately record customer interactions, troubleshooting activities, and resolutions
• Meet expectations for quality, productivity, and customer satisfaction
• Maintain composure while managing high interaction volumes and complex technical situations
• Expand product knowledge and strengthen technical troubleshooting skills to improve customer outcomes

• Answer product questions and troubleshoot technical issues related to water filtration systems and related products
• Provide product guidance through inbound phone, chat, and email interactions
• Diagnose problems, gather information, identify root causes, and evaluate potential solutions
• Guide customers through step-by-step troubleshooting and resolution processes
• Provide installation guidance, product maintenance assistance, and support
• Participate in a collaborative rotation supporting phone, chat, and email inquiries
• Use multiple systems, tools, and knowledge bases to research, diagnose, and resolve concerns
• Document customer interactions, troubleshooting activities, and resolutions
• Meet quality, productivity, and customer satisfaction expectations
• Manage high interaction volumes and complex technical situations professionally
• Expand product knowledge and strengthen technical troubleshooting skills

• Assist customers with technical questions, troubleshooting, installation guidance, product maintenance, and support requests through inbound interactions
• Gather information, identify root causes, and evaluate potential solutions related to water filtration systems and associated products
• Walk customers through step-by-step troubleshooting and resolution processes
• Support customer inquiries through phone, chat, and email channels
• Use multiple systems, tools, and knowledge bases to research, diagnose, and resolve customer concerns
• Record customer interactions, troubleshooting activities, and resolutions accurately
• Meet expectations for quality, productivity, and customer satisfaction
• Maintain composure while managing high interaction volumes and complex technical situations
• Expand product knowledge and strengthen technical troubleshooting skills

• Assist customers with technical questions, troubleshooting, installation guidance, product maintenance, and support requests through inbound interactions
• Gather information, identify root causes, and evaluate potential solutions related to water filtration systems and associated products
• Walk customers through step-by-step troubleshooting and resolution processes using clear, professional communication
• Participate in a collaborative team rotation supporting customer inquiries through phone, chat, and email channels
• Use multiple systems, tools, and knowledge bases simultaneously to research, diagnose, and resolve customer concerns
• Accurately record customer interactions, troubleshooting activities, and resolutions to maintain complete service records
• Meet expectations for quality, productivity, and customer satisfaction
• Maintain composure while managing high interaction volumes and complex technical situations
• Expand product knowledge and strengthen technical troubleshooting skills to improve customer outcomes

Financial Planning and Analysis

• Create and scale financial planning, forecasting, reporting, and governance processes for the Connected Products business
• Develop capabilities across revenue forecasting, customer programs and rebates, sourcing and inventory planning, standard costing, and purchase price variance management
• Establish operating rhythms and performance management routines to improve visibility, accountability, and decision-making
• Serve as the primary finance partner to Connected Water, Connected Security, and Technology leadership
• Support investment decisions, resource allocation, and growth strategies across hardware, software, subscriptions, and emerging technologies
• Help leadership prioritize investments and measure returns against business objectives
• Lead monthly, quarterly, and annual forecasting processes
• Build new capabilities while operating amid evolving priorities and imperfect data
• Balance long-term capability building with short-term business commitments
• Inspire, coach, and develop a team of finance professionals
• Re-establish engagement, accountability, and growth within the organization
• Lead through partnership and influence to develop talent and improve performance
• Deliver clear, concise financial insights to senior leaders and executive stakeholders
• Partner with the Connected Products leadership team while balancing varying priorities and enterprise goals
• Demonstrate executive presence, sound judgment, and strong communication in high-visibility situations

Director, Finance – Connected Products

Growth Marketing

• Develop and lead analytics for pricing, promotions, and assortment
• Partner with Sales, Finance, and Marketing to align business objectives and financial goals
• Provide data-driven recommendations to optimize sales and profitability
• Conduct competitive pricing and market condition analyses
• Present recommended adjustments and opportunities to cross-functional stakeholders
• Design pricing models to maximize revenue and profitability and lead their implementation
• Monitor and analyze promotional activities by item, channel, and category
• Create promotional strategies by customer, channel, and category and forecast their financial impact
• Lead internal customer line review processes and model impacts on internal and customer-facing metrics
• Define KPIs and build performance dashboards
• Enhance pricing, promotion, and assortment reporting processes
• Develop tools for Sales and Marketing to measure pricing and promotional effectiveness
• Apply regression, clustering, predictive modeling, and other statistical techniques
• Identify and implement new data sources and analytical tools
• Influence cross-functional strategic decisions as a pricing and promotions thought leader
• Support annual business planning, category management, and channel strategy development
• Present complex data insights clearly and persuasively to stakeholders at all levels

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Technical Customer Support Representative – Water Filtration

Technical Customer Support Representative – Water Filtration

Technical Customer Support Representative – Water Filtration

Technical Customer Support Representative – Water Filtration

Technical Customer Support Representative – Water Filtration

Technical Customer Support Representative – Water Filtration

Director, Finance – Connected Products

Senior Analyst, Revenue Growth Management